Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and t
T-Mobile is becoming the Old Sprint after merger? Horrible Customer Service, service, ALL 611 calls directed to Philippines
T-Mobile, you once pride yourself in providing your customers excellent customer service, network service and no hassle billing.. You honored that commitment prior to merger with Sprint. Many of us switched because of it. What is going lately???!! For the past several months it seems like you’ve now become the old Sprint. For the last 10 months, I have not spoken to a US T-Mobile Rep at all. All my calls are directed to reps in Philippines, long hold and wait times of 2 hours or more, now problems with billing, you’re not honoring promos ie: applying funds for trade in as promised, commitments and advertisements, speak to supervisors, managers, no follow up nor follow through, repeating the same issues several times, no resolve or resolutions, there’s no team of experts, billing issues go unresolved, overseas reps reading off scripts and this has become exactly like what I experienced at Sprint. There’s countless other complaints in T-Mobile community, social media, reviews and article
Bad experience - New Customer
I was been giving wrong information each and every time when i visit their store or call the customer service.I was in a need of Family Plan with 5 lines of which every member of the family plan would like to do a trade-in (on-going promotion at t-mobile on Iphone cell phones) their cell phone to get new iphone 14 series cell phones and join the family plan for the mobile service. So, i initially went to the store and checked on my requirement after doing the soft enquiry on my credit they said it is possible. So, on 6th October 2022 i did take new family plan by name Magenta Max and activated 3 lines initially and did place an order couple of phones under BOGO promotion. The next day 7th October 2022 i visited the same store with couple of friends to do the trade-in and in the process they tell me the trade-in are related to Credit limit and at that point i have only credit limit for one trade-in only and for any additional trade-in i have to pay high down payment, which is almost clo
BAD CUSTOMER SERVICE
good morningMy name is Heimar Murcia and I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account,A couple of years ago, I went to a T Mobile store to find out about a product that offered WI FI for my vehicle, due to a personal situation, I had to move for long days and someone recommended that I buy it, the employee of the the first thing he did at the store was to assign a n
Anyone else having issues sending/receiving picture messages from Iphone to Droid?
Recently switched to Tmobile, another family member got an iphone, I had to get a Galaxy, and now we cannot send or receive picture messages from one another. I went to the store and they said “ they were having tower issues” but when I called customer service it showed no issues. They suggested using a different messaging platform… I don’t have time for that and my family member barely can use the messaging app let alone another thing to remember. HELP PLEASE!!
When changing a wake up alarm, the change (what was done) stays on the screen . I can't see anything underneath.
On my Samsung Ultra S22 I have issues with the (title?) what was completed, staying on the phone screen for a minute or so. It doesn’t go away right away- I can’t see what is underneath the title or whatever it is called to type the name of the new alarm time? It is hard to describe. Has anyone else had this issue and if so, how did you fix this?
Regarding my wirless provider
Actually, i bought my iphone 12 mini 128 gb purple color in India. now i am at the USA, I want to trade my iphone 12 mini to upgrade my device but i am unable to select T-mobile as a wireless provider. what should i select my wireless provider for trading ? help me out thanks in advance
T-Mobile Tuesday app rejecting received code as invalid
I have installed both the Home Internet app as well as the T-Mobile Tuesday app. Home Internet app is working fine. I tried last week to sign in to the T Mobile Tuesday app but last week just as this week, I keep getting the invalid code message. Last week, I had the code resent several times with no luck. This week, I have only tried the one code that was sent, but I deleted it, re-entered it and clicked Finish at least three times with getting the same response of enter a valid code.
App Exchange Not Working
My App Exchange does not work and I’m trying to figure out why. I hit the Get Started and it starts doing its thing and then I get this Error Messages: Failed SOC Check Unable to get SOC Information 213. I check the Preflight Progress, and all checks except the SOC Check. Also this morning, I’m having issues with my App: Service Unavailable. F451: Uh-oh looks like we have our wires crossed. Try again. Anyone else having these issues? I have the Samsung 22+
No notifications when I text myself
I use an app that sends out sms messages to myself as reminders throughout the day (name of the app is textra). Lately, i am not getting notificatied for messages (sms) I send to myself. I can see the sms content when I open up my messages thread, however, they show up without triggering a notification. Tried calling tech support to no avail and it took 30 mins for the tech to understand the problem statement. Is there anyone who can address this?Additionally, here is the email thread from the devs at textra confirming it's a TMobile issue:Hi,It's a T-Mobile related issue as T-mobile now do not support or allow users to send messages to themselves (their mobile number), this is the same on all messaging applications. You may also test with your Android Stock / System messaging app which is the same as well. Please contact your carrier for immediate assistance on this.Should you need any assistance, please feel free to email us.Mandy - Textra SMS TeamFollow us on Twitter and FacebookHel
Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?
I signed up for 5g internet but my pc wouldn't connect to the network. I never had internet and returned the device. I was still charged. I shouldn't have to pay for a service I never used.
I signed up for 5g internet but my pc wouldn't connect to the network. I never had internet and returned the device. I was still charged. I shouldn't have to pay for a service I never used
I don't receive text messages I send to myself since February
I receive text messages from others.Others can receive text messages I send to them.However, I don’t receive the text messages I send to myself since February.Has a recent TMobile update changed something that prevents receiving my own messages?
I have been dealing with the random dropping of my internet connection using the grey Nokia cylinder. I tried the fan, and it works better, but recently I get more times I need to push the button on the back and after waiting a few seconds, power it back on, and internet is back. I wondered has anyone tried the Keep Connect Router Wi-Fi Reset Device, Monitors Connectivity and Resets When Required.it seems like plugging the grey can into this device would work as it automatically does a power on and off when it detects the WiFi internet is down?
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