Unanswered questions

11418 Discussions

A
aprilwardFirst activity
asked in Coverage & Signal

Creepy worker

I entered a T mobile store in Ontario, Ohio when i was greeted by a man named Josh. After being helped, I left. After i left, i received a text from him on his personal phone, regarding the plans with the iphone 15. Then he started flirting with me! Where can i report this to? he’s a manager at this location, so not sure that’s gonna work.

2
A
11 hours ago
S
Stormy_sky05First activity
asked in Coverage & Signal

connection problem

What can I do to keep my connection to the internet after 6pm. My gateway will be working perfectly fine until the clock hits 6pm and then it's nothing but problems.. I turn it off and back on.. I unplug it and plug it back in.. nothing works..  it says my signal is "good." It's just the connection that's horrible.  

0
S
12 hours ago
K
katmirwalFirst activity
asked in Coverage & Signal

T-Mobile Message "The phone that you are using does not allow outgoing calls."

After changing a few settings on my T-mobile plan (unblocking Spam), I cannot call out of my iPhone. The message that I hear is "The phone that you are using does not allow outgoing calls." The message that people here when they try to call me is, “At the subscriber’s request, they do not allow incoming calls.” Yes, I have rebooted my phone. Yes, my bill is up-to-date. I cannot call out using Wi-Fi calling either. I can text. My son, also on my account, is having no issue; he also has an iPhone. Anyone have a solution? I rechecked the setting that I change on the website earlier and nothing looks strange.

8
H
14 hours ago
H
HollywoodLoafNovice
asked in International

Best way to avoid roaming in Ireland and Scotland

My wife and I have two lines on Essentials, both using iPhone 14s. We’ll be in Ireland and Scotland for about ten days and would like to avoid ANY roaming charges, but would still like to use our phones on wifi and text messaging. T-Mobile chat support seemed to say that texting (assuming just SMS?) is free internationally, but it’s not totally clear to me.I’m aware of the two blocking options available per line in settings (Block Charged International Roaming and Block International Roaming (including Charged International Roaming)), both of which are a little on the confusing side; one chat agent said to use the first, the other said use the second. Huh? Which should be used to block incoming calls & voicemails but leave texting available?As far as voice calls, I’m assuming that forwarding both lines to Google Voice will allow for voicemails to be left for us without roaming. Is this correct?Would appreciate any other suggestions beyond what I’ve asked above!

1
syaoran
Pillar
14 hours ago
M
Michael wrightFirst activity
asked in Apple

number

I would like to Chang my phone number  

1
syaoran
Pillar
14 hours ago
K
kleeFirst activity
asked in Accounts & Services

Where is my carrier freedom reimbursement????

I submitted my request for reimbursement on March 29, it shows as approved, but today is May 2nd and I have heard NOTHING about where the money is. I’ve called multiple times, I’ve checked the website multiple times, and all I’m told is “you’ll get a text message when it’s ready”. Right now I’m on hold yet again with the reimbursement department, who never answers. I now owe Verizon over $500 that is past due, all because I’m waiting for T Mobile to provide what was promised.  Does anyone have any idea how I can get this resolved?

2
D
14 hours ago
T
terabyte950Rookie
asked in Android

Help! Device Manager is auto-iinstalling apps from ads

This is happening on the S24 Some games from google play have ads that auto download applications.  I traced it back toT-Mobile's Device Manager allowing malicious ads to auto install applications. That's right, just watching the ad downloads an app. T-mobile has made it impossible to disable this app. I am fearful of this massive security hole. I am scared of malicious apps being downloaded.I have seen other complaints over the last few months What can I do fix this major security hole?

11
T
15 hours ago
D
Dmitry SFirst activity
asked in Coverage & Signal

Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems

ProblemMy phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a “Not registered in network” message appears. The internet connection does not disappear. I can even be watching a video in great quality using my mobile internet, while for someone who tries text/call me, I appear out-of-network.Restarting my phone, fully recovers the ability to call and text. I even receive SOME missed text messages that were sent to me while I appeared “offline” often in messed up order and minutes apart. However, some of the texts never reach me which makes things even more confusing.I can’t tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my hand actively using internet and watching videos, I have a

3
H
16 hours ago
K
kelly.geishertFirst activity
asked in Gateways and devices

8 digit pin or security key on my router

What and where is the pin or the security key for my home wifi?

3
J
17 hours ago
N
nicklazorchakNovice
asked in Coverage & Signal

No internet

Since yesterday, I have been noticing that I can’t seem to get an internet connection unless my wi-fi is on. The moment I turn off my wi-fi is when I get an icon with network bars and a question mark and in the notifications, I see the words “No internet”. Am I the only one who is having this problem? 

4
H
Community Manager
17 hours ago
S
SojournFirst activity
asked in T-Mobile Tuesdays

Why is T-Mobile making me eat soooooo much spam?

I keep getting nags that the internet app is going away and being combined with T-mobile T-life app….the selling point is supposed to present me with offers of unimaginable quality...network enhancement features….a pink fly swatter for those in swampy conditions….I  am up to HERE with the useless offers and being forced to  navigate to the internet app that is less worthless than the one currently available….good grief T-mobile STOP with the constant holding out your greedy hands! It's embarrassing!

4
H
Community Manager
17 hours ago
W
wlduckFirst activity
asked in Gateways and devices

Internet phone number

Why doesn't my T-Mobile Gateway 5G internet modem display my internet phone number? The SIM card is already installed in the unit. 

2
W
18 hours ago
S
Scott60First activity
asked in Plans and Service

I Want to Block Incoming Texts

My “free” text message allotment to my T-Mobile pay as you go number have been used up by unwanted incoming spam messages.  I want to turn off text messages on my iPhone so I do not incur additional fees.  My iPhone is connected to an iCloud account, that also has another number on a different account - so I can’t tell which messages are being sent to my T-Mobile number vs. the other number.   This guide is about blocking messages, not avoiding overage fees.  How can I turn off incoming texts and avoid overage fees that are being caused by unwanted spam?

4
H
Community Manager
19 hours ago
A
alpFirst activity
asked in Apple

I have missed calls that when I check say "answered on other device"

I have been checking my missed calls and for some reason, right below there’s a message saying “answered on other device”. I do not have call forwarding active nor do I have the “answer on other devices” active. Are scammers somehow using my phone number? Or has T-Mobile sold my information somehow and is being misused by someone else? 

1
D
19 hours ago
A
A693723First activity
asked in Troubleshooting

TMOBILE? VPN? Work from home issues

Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else having this problem? T Mobile says it’s the VPN, but we’ve always used the VPN. I’ve not been able to work since Saturday.

25
E
19 hours ago
T
TjoliverFirst activity
asked in Apple

STOLEN PHONE

I reported phone stolen 24 hours ago . FIled claim said accepted and phone is on the way . I paid the $275 fee to replace phone . Now im seeing I was suppose to get an email for tracking . Still have not recieved email >? NEED this phone . how do I get ahold of someone to find out when I will get phone when I dont have a phone to call out on ? 

0
T
19 hours ago
P
phechFirst activity
asked in Accounts & Services

lost phone at tmo grc fort worth, tx

New to T mobile since end of December 2022.  Brand new iphone worked a week.  Returned to TMO GRC on January 6th.  UPS says delivered.  Tmobile keeps saying there but hasn’t been scanned into system.  Now months later, many calls, nothing they can do.  So, I am paying for a phone that was returned.  Its someplace in that warehouse.  This appears to be a problem for others too.  

11
A
19 hours ago
L
Lesgura29First activity
asked in Troubleshooting

Hulu?

I can’t get into my Hulu account after having access. It refers to an old Disney Plus account from 3 years ago. How can I switch back to my T Mobile-based Hulu account?

0
L
20 hours ago
J
JmhFirst activity
asked in Coverage & Signal

Where can i find status updates on cell tower construction and modernization projects for zip code 83864?

Current  cell tower construction and modernization projects are greatly reducing my ability to use my cell phone and internet access every day. I am patient for the promised improvements but cannot plan around the daily uncertainty. Further, calling tech support and going through their process each time wastes their time and mine. I cannot find updates on the T-mobile website. Is there an online or other resource I can use to check for status updates? The zip code area is 83864.

10
T
20 hours ago
K
KBruceFirst activity
asked in Accounts & Services

whitelistandregularusage

My iphone 12 says this is my plan.  My account says Magenta,I should have unlimited on both my wife’s and my phone.  

5
T
20 hours ago
M
madlaFirst activity
asked in SyncUP and IoT

Can't connect to AWS VPN starting this year

I use AWS VPN to connect to my work. There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN.In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that.Anybody can connect using AWS VPN over t-mobile hotspot? 

4
R
21 hours ago
L
Lmdl77Novice
asked in Troubleshooting

wifi

is my Tmobile wifi mobile working How to know what are my charges for these service  

0
L
1 day ago
A
aonehunnitt62First activity
asked in Android

ALERTS TO MY EMAIL ABOUT A ACCOUNT I HAVE NO IDEA ABOUT

I've been getting payment due emails from T-Mobile it has an account number and I have no T-Mobile phone. Anyway I can find out what the number is or anymore info? I want to know who's using my info and if it's someone I know.

1
gramps28
Pillar
1 day ago
N
NanaEFirst activity
asked in Coverage & Signal

Poor coverage

We have been with T-Mobile for almost 20 years, but I think it’s time to part ways.  The coverage has been so poor the last year or so, I am running out of patience.  I have been to the local store and the nice guy there was able to do something to allow me to get signal for about a day.  I have talked to online support and nothing has helped.  Has anyone dealt with this issue?  Does anyone have thoughts on Consumer Cellular?  TIA! 😊

0
N
1 day ago
I
IneedhelpFirst activity
asked in Billing

Wrong bills, every T mobile representative gives a different answer, how to get a person in T-Mobile who can solve problems

I have been receiving incorrect bills for a few months. I called 611 every time after I received a text message or a bill. Some representatives told me that they would correct the wrong charges, but next month the bill is still incorrect, same mistake. The bill becomes more and more strange and confusing. Many “onetime charges” without any explanation. There was even a charge of $15 for “Google One Cloud Storage” which I have never used and have not heard about it. I called 611, the representative could not explain it and did not want to correct it. I have been struggling to correct the mistakes every month. Now T-Mobile do not give call back option, I waited 45 minutes, then 1.5 hours over the phone last Sunday. Nobody answers the phone. Monday, called again, waited for 1 hour, a representative answered the call and made me more confused. I have been driven crazy by the wrong bills. Is there anyone in T-Mobil who can solve the problem and end this nightmare for me?   

1
syaoran
Pillar
1 day ago
25,535
Topics
103,097
Replies
1,292,142
Members

New badge winners

Show all badges
Terms & Conditions