I recently ported an AT&T cell phone number to Sprint T-Mobile (I’m a legacy Sprint customer). However, the phone cannot receive calls. It is an iPhone XR. When calling the number, the message states that the phone number is not in service. Everything else works - outgoing calls can be made and the number/phone receives and sends texts, FaceTime works for both incoming and outgoing. We have been to the T-Mobile store and they have been on the phone with the help line. In addition, we have called the help line three times. No one can figure out the problem to be able to fix it. All of the phone’s settings are set to allow incoming calls, i.e. DND for voice is turned off. Any suggestions from anyone?
I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?
So, I didn't have internet this morning. Whatever...it happens...so since I can connect to the gateway but not internet I think "ok. I'll restart the gateway with the app." But the app won't connect to the gateway. WiFi was fine, but I couldn't connect to the gateway with the app to restart it. So...I have to get out of bed, get my ladder to get to where I have to put my gateway, climb up, unplug power, re-plug. And then everything is fine. Would have been simpler if I could have restarted from the app, but I couldn't because the app wouldn't connect.
I recently purchased the Google Pixel 6A from T-Mobile, and all is well, but my outlook contacts are not syncing with my contacts in my Pixel 6 A. Can someone assist with this task? My blackberry Key2 (Android) has no issue with syncing the contacts. Thanking everyone in advance,Stephen
We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g
emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.google has a gmail application “email to text” whereby one can gmail <phone.#>@sendemailtotext.com and receive text. That is, google has their own email-SMS gateway. When using this app, I DO receive the email as a text.It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app “email to text”. Did I mention that google charges for the service?Is there anyone who can shed any light on this? Is there anyone who can email <phone.#>.@tmomail.net and receive a text?Thanksfrito
Hi, I was checking my settings in my text messaging app (Samsung android) and under messages settings- more settings- text messages, there is a phone number under message center that is not my number. It is in area code 206. Is this a t-mobile function or is someone doing something nefarious?
I use the mail-to-SMS gateway to text me at different times of the day. For example, to alert me to do something on my to-do list, or to tell me if some long-running program on my PC, such as a backup, is completed.Often the text comes through as expected. But, quite frequently, I get a message from GMail telling me that the email has been rejected , with a message similar to this:421 4.1.0 <firstname.lastname@example.org> sender rejected AUP#CDRBLThat email a via a custom domain that uses GMail to handle mail.The curious thing is that this email (and a few others that are also custom domains with mail handled by GMail) is not really backlisted (as I think CDRBL suggests). Some messages from that account get through. In fact, Google will attempt re-delivery for quite some time if a message is rejected, and very often the mail does eventually get to me (albeit a day or two late).My guess is that T-Mobile is rejecting messages relayed by one or another Google mail server, but not all of
so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
I have been a customer for 8 year straight. I would be longer but I had a job that gave me a work phone for personal use and so I had canceled my tmobile service during my time with them. I have continuously had insurance and the Jump program through tmobile for the extent of my time with them. I have upgraded a phone or two but never used insurance claim. Now that I have a phone with mechanical issues rather than water or physical damage tmobile has wormed it’s way out of honoring the insurance? what kind of company is this? maybe I have been wrong in believing I was with the better company? I convinced family and friends to go with tmobile for service as well. You want to offer me $450 dollars instead of honoring the insurance I have been paying for? refund the 8 years of insurance since you won’t honor your insurance. That is flat out Theft in my book. I once spoke to an executive customer relations associate years ago who helped resolve an issue and I was wondering if they still ha
I keep getting this horrible TMobile “Back up your photos” ad telling me to protect your memories with Google One cloud storage. No matter how many times I restart my phone, this ad keeps showing up. Is there a way to opt out of it? I have no interest in this. Thank you for any help and suggestions.
Really? Mint is trying to work with you to get linking with them accomplished. Are you unable to do so because your security and infrastructure is unable to support on your end? If so, how can you expect consumers to trust you with their money and leverage your banking product? I will NOT use your banking product until such time that you have successfully implemented securely interfacing with Mint. Please make this a priority on your “Future Enhancements” list(s).
I know that people have trouble with HuluLive TV with the Tmobile internet. The apps I use to watch shows/movies on my Roku TV are Netflix, Hulu (not live), Amazon Prime video, Paramount+ (CBS+), Vudu, Roku, Disney+, ESPN. Are there any issues with these apps when using Tmobile internet? I rarely use my computer to watch TV/movies and never use my phone (I prefer a larger screen for viewing).
T-mobile. Why? Why? Why? Why does your site keep asking me to fill out a survey literally every 2 seconds? I have clicked 'maybe later' and 2 seconds later, it pops back up. This is making navigating your website pretty much impossible. Why? I've even clicked and left my feedback thinking it would rid me of all this pain. But nope, every 2 seconds. Why?Why?
For two days in Oro Valley, AZ 85737, speed tests are showing 0.26 MBPS Down and 0.17 UP and only1 or 0 bars on the gateway. So, Chrome web browser keeps dropping tabs, Ooma VOIP struggles to stay operative, AppleTV streaming is impossible (Netflix tries but fails, Amazon Prime doesn’t even try, and give the dread error code 28 with the lovely explanations of connectivity problems in myriad languages. I reboot the gateway automatically in the middle of the night..So, I can see from the forum traffic above that T-mobile knows about the problem. My question is this…Are there any guides or software tools that I can deploy to minimize issues that I am causing as a user? I have found the Windows setting to set data limits and notifications, but would love to find a tool that tells me in real time what apps are generating data so prolifically, so I can make a decision to shut them down when necessary.Can you year me grinding my teeth?Thanks for any ideas, links, etc.
I would like to suggest T-Mobile management hire customer support representatives that are from the same time zone and country. In other words if the caller is from California, the representative should be from the west coast of the United States, The problem I have had conversing with a representative in the Philippines from California is two fold: 1. there is a delay long enough to cause either the caller or representative to speak over the other, this used to happen with international calls utilizing satellites to connect caller to called. 2. Even though the representative speaks English, it is their second language and is very difficult to understand. 3. When I last spoke with a representative from the Philippines, the rep would continuously repeat what was said in the last statement which is not necessary and annoying to say the least.In summary:Utilize representatives in the same time zone and country as the caller. Utilize a representative that speaks the same first language. H