Skip to main content

Unanswered questions

11179 Discussions
S
sergiocontiNovice
asked in Plans and Services
, T Mobile se quedó con mi Note 20 y termine pagando el Iphone 15 completamente.

 We have been T Mobile customers for almost 10 years. With its problems, like every family until 10/01/2023 it occurred to me to go to the T Mobile office on Broadway Street in Chula Vista, where I was assisted by the lady Jennifer Komerman.She offers me to exchange my Samsung Note 20 phone that was no more than 1 year old and that I had already fully paid for for an iPhone 15 Pro.The arrangement was that she would take my phone for 1000 USD and give me the iPhone 15, which at that time cost 1000 USD, completely free. Of course I thought it was a very good promotion, but before accepting it I asked her to please me. I wrote the deal we were going to make on a piece of paper. At this moment I am looking at the sheet where she signs that the Taxes payment would only be made for $74.79 plus $35.00 for activation, in total $109.79 USD that I paid with my credit card.What happened next is like a horror story.A month after I started using my iPhone 15 Pro, I started receiving a bill for $37

1
gramps28
Pillar
10 minutes ago
J
Jaciebear12First activity
asked in Coverage & Signal
Excellent signal, no connection

Can anyone help me?? I’ve called T-Mobile several times, talked to IT, and went to the store and still no help. I have the home internet, it’s showing 5 bars and excellent connection, but our speed is 4 mbps. Our service used to be amazing, but lately we can’t even watch a show on Netflix with out it buffering! We have reset our wifi, did the new network pathways with T-Mobile, and went in and got a new white router and it seems to be worse now! My phone, tv, iPad won’t on the wifi even thought it says our signal is excellent. I’m so frustrated with this, and about to cancel my internet; however, I love the price point compared to our areas Internet providers. Anyone know what to do? I’m not sure if you get a new sim or not with the new router? That is about the only thing I could think to replace, if it wasn’t already with the router. Thank you!!

0
J
1 hour ago
R
RogerS1First activity
asked in Plans and Services
Hotspot Data Question

I have two accounts, the first being the Go5G Plus 55 and the second is the 5G Mobile Internet w/100GB high-speed data. The first plan includes 50GB of hotspot data and the second I thought included 100GB as shown in the title. When I purchased those plans at the local T-Mobile store the sales person assured me that I would get a total of 150GB of high-speed hotspot data per month. However, I have had these plans for several months and have yet to get beyond 100GB of data usage per month without being severely throttled. Was I mislead about the total high-speed data or am I paying for 50GB of data per month that I am not receiving?

0
R
3 hours ago
E
EmmawitchFirst activity
asked in Apple
unlock

How do I unlock a devices

1
gramps28
Pillar
3 hours ago
T
TiaMFirst activity
asked in Android
T-Life app

Whenever I try to open the T-Life app on my Samsung flip 6 it will go through the Authentication, say hello to me, and then shut down. Anyone else having that trouble and how did you correct it? I have  uninstalled and reinstalled the app, turned the phone off then back on - nothing has worked.

9
gramps28
Pillar
3 hours ago
G
GMussendenNovice
asked in Accounts & Services
Ho to habe two SIMs for two devices (only one active at a time) under same phone number?

Hi! This year, together with my family, we celebrate twenty years as very pleased (at least until now) T-Mobile customers.My current phone device - which is still in perfect working order - is a Cat S61 (https://www.gsmarena.com/cat_s61-9076.php).  However, it's six year old and only 4G.  Very unfortunately, its maker (Bullitt Group) went defunct this past January, leaving it without any future worthy successors.The primary worthy successors I found are those offered by Ulefone.  From them I just obtained the Armor 27T Pro (https://www.ulefone.com/products/armor-27t-pro, https://www.ulefone.com/a/pf_preview?id=5bb53063-6db2-4df0-a6c4-a3d09cb1f25d) which I received a bit over a week ago and it (using WiFi and a USB C-C cable) with its Android 14 OS loaded itself with all the apps from the Android 9 Cat S61 that are applicable to its Android 14.I haven't yet placed a SIM on the Armor 27T - that's the subject of this conversation.I'd like to keep my present Cat S61 with its present 4G SIM

2
tidbits
Pillar
4 hours ago
W
Wrightr441480First activity
asked in Coverage & Signal
my number

It's been over a week. And still have yet to use my number ending in 1051.I have called numerous of times . Gone to the store. Talk to custo.er support and tech. Ticketed numbers have been made and still I have yet to use my number. When all it was suppose to be is a phone change. Now I'm losing money,because someone on call team did something to my line. My customers are hearing check the number and try your call again. I NEED MY NUMBER BACK ON AND WORKING ASAP. THIS IS MY WORK NUMBER!! IM LOSING MONEY BEHIND THIS!!! BUT YALLWILL MAKE SURE YOU TAKE YOUR BILL MONEY OUT AND IM STILL CANT USE MY PHONE!!!                JASON WRIGHT

1
J
5 hours ago
T
TOusbackNovice
asked in Coverage & Signal
Awful - BIAT AND SWITCH!

DO NOT SIGN UP FOR T MOBILE!  Bait and Switch.  The hours and hours on horrible customer service to get no where.  Promised service at $35 per line.  Credit for trade in.  Now $55 per line, they have my phone and nothing I can do.  Will not honor $35 even with recorded call stating $35.STAY FAR AWAY!

1
J
5 hours ago
M
MisterKayFirst activity
asked in Coverage & Signal
Coverage Map

Your map clearly show 5G coverage where I spent the day Saturday yet I had 0 bars, no service whatsoever. Also, 4 other guys that were with me that had T-Mobile also had 0 bars, no service whatsoever, and we all had different devices. All the other guys I spoke to said once they are out of highly populated areas they often get poor or no service. Please stop lying in your coverage map. Regardless, I’m done with your false claims and after my 2-year period I will be dropping T-Mobile coverage like yesterday’s trash. You’re service may be the least expensive of the big carriers but you consistently lie. Even at my house that shows clearly in 5G UC zone I have one maybe two bars of LTE. Your shenanigans not only lost you a customer but an advocate. I will never advocate for your service because you’ve done nothing to remedy the situation except to make false promises. 

9
J
5 hours ago
L
LionkingsmomFirst activity
asked in Coverage & Signal
dropped calls and fading

For about 3 mos or more now our phones calls keep dropping and my internet is sometimes slow. I made a complaint a month ago on the t mobile app. I tried it again but it seems to not respond at all to anything, just says “hi” with t mobile in pink title at the top. My location is Charlotte MI. We stopped in at a T-Mobile store last week and she pulled up something to help her inquire about our location and said that it shows our location’s tower to be slow, that there has been trouble with it. I am not kidding when I say we’re dropping calls and sometimes it doesn’t even go through. I’ve had important calls drop and some of them that can hardly hear me so I have to yell. Drs office, the police station, my husbands work and when he calls me on his cell from any location. This is completely nuts and uncalled for. The price we pay for these services and this crap happens? We came from Metro and we never had any issues of dropped calls. I want to go back but we’re locked in a contract now

4
J
5 hours ago
J
Juanak59First activity
asked in Coverage & Signal
Cannot send text messages sporadically; texts are received without issue

I have a Motorola Moto G Power 5G 2023.I sporadically cannot send text messages to anyone, including people in my contact list. This happens regardless of the text message app I’m using (Google, Verizon Message+, etc.). This has been happening since I switched my service to T-Mobile in October 2023, and I’m getting ready to find another carrier if this cannot be resolved.I attempt to send the message, and see an icon at the side that reads “Failed”. I’m given the option to try again, cancel, or delete the message.This issue will pop up every couple of weeks, and last for sometimes two or three days. Usually, it’s a problem for 12-24 hours.I’m beyond frustrated with this problem. I have cleared the app cache, restarted the phone to no avail.How is T-Mobile going to fix this?

3
J
5 hours ago
R
RpatyanFirst activity
asked in Coverage & Signal
when I try to do urgent delivery, it says service temporarily unavailable can you please help

I was calling one of my friends who hasn’t responded in a while. I called them. They sent a voicemail because they hadn’t responded for a few days. I decided OK you know what I’ll just do urgent delivery when I clicked The number two on the dial pad it said message sent then said service temporarily unavailable. Has anyone had the same issue because I’m trying to find out what has happened so if anyone has the same problem, please post about it too 

1
J
5 hours ago
E
ewilleFirst activity
asked in Coverage & Signal
Cellspot - Register Address of Use - Can't Find?

I recently moved and took my Cellspot with me.  I got text messages that I needed to provide my new address - or lose coverage.  I called 3 times to report my new address, kept getting messages and now lost coverage.I try to update the location online - and am using the instructions - https://www.t-mobile.com/support/coverage/4g-lte-cellspot-setup-and-help#addressRegister the address of useThe 4G LTE CellSpot has to check its location when it sets up. If you need to register or update the address of use, follow these steps:Go to: https://my.t-mobile.com/home.html​ Sign in with your T-Mobile account. Select Profile in the upper right. Select Coverage devices in the bottom left. In the "Customer device use address box," select Edit. Update the address information. Select Save.I can’t find Coverage Devices. How can I update the address of use for my cellspot and regain functionality?

4
J
6 hours ago
J
J_catFirst activity
asked in Other Devices
How to connect a 2.4 G device to 5G gateway?

Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Wopet cat feeder will not connect to 5G, it says it can only connect to 2.4G. How can I get the 5G Gateway to have 2.4G and connect my feeder?

1
N
6 hours ago
M
Mfd814First activity
asked in Streaming on Us
Cancel HULU

How do I cancel my Hulu account that I had through T-Mobile/Sprint ?

1
M
8 hours ago
T
TNorthFirst activity
asked in Other Devices
Mobile Hotspot Data

I have an Inseego Mobile Hotspot device - not a phone - internet data only. I pay $50/month for 100 GB. Does TMo have any other data plans for that device that have more GB - say 200/month? And what would the cost be?

0
T
9 hours ago
S
Steve-n-GeorgiaFirst activity
asked in Plans and Services
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

7
N
9 hours ago
M
MegOCFirst activity
asked in International
travel to canada over 90 days

I’ll be traveling to Canada for over 90 days therefore using my cellular over 51% out of the US. I do not want my service disconnected due to the length of time I’ll be in Canada. Is it possible to purchase  a Canadian cellular eSIM and add to my iPhone 13 for use while I’m there and then switch back to my us T-Mobile when I return? 

2
M
11 hours ago
S
SilRod01First activity
asked in Accounts & Services
Suspended lines charges more than $10.0]

I suspended my daughters line in June & was not billed the $10.00 per your guidelines. Why was I billed $60 something dollars instead of the $10.00 I'm on the magenta plan.  

1
syaoran
Pillar
13 hours ago
Tony_T
Tony_TFirst activity
asked in Plans and Services
Home Internet vs Home Internet Plus

I’ve looked ait the comparison of the Home Internet plan vs Home Internet Plus plan and am I correct that the difference is that the Home Internet Plus plan includes the G4AR and Wi-Fi Mesh Access Point while the Home Internet plan includes the Arcadyan KVD21 (and no Mesh).

2
Tony_T
14 hours ago
A
addu45First activity
asked in Coverage & Signal
T-Mobile Call Forwarding Settings Issue

Hi T-Mobile Community,I’m experiencing an issue with my iPhone related to call forwarding settings and was hoping to get some assistance. I’ve checked the settings on my device and even reset my network settings, but the problem persists. I’ve also made sure that my iPhone’s software is up to date.To get a better understanding of how to handle this, I’m looking for advice on how to ensure there are no lingering issues with call forwarding or related settings on my T-Mobile account.Additionally, I recently came across some information on mobile service plans and related issues on my website, mobilespackages.in. If anyone has insights or suggestions that could help address my problem or if you have similar experiences, I’d appreciate any guidance you can provide.Thank you!

0
A
17 hours ago
T
T-MarkFirst activity
asked in Accounts & Services
why do I have to reconnect devices after wifi goes down and comes back up?

I have only had t-mobile home internet a month now. It has gone down a few times and comes back in a minute or so. But the issue is once it comes back some of my devices are no longer connected. A Epson wifi printer needs to be reconnected by entering the password again using arrows and a list. My TCL ROKU TV needs to reconnect the wifi also. I have had both devices in the same location for 2 years. Neither ever had a problem reconnecting when my century link wifi went down. So why do they loose the connection with T-Mobile?

0
T
1 day ago
A
astella2019First activity
asked in Apple
128 Incoming on Messaging Log

Can someone explain what the 128 incoming text message is that I am seeing on my usage log? It’s only incoming, as the lines on my account do not text that number. Thank you!

6
T
1 day ago
T
teevangFirst activity
asked in Accounts & Services
Lied to about promotion

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.  Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is ab

45
M
1 day ago
S
shannonashley78First activity
asked in Gateways and devices
Tmobile Home Internet in USVI

I use the home internet gateway to work from home. I will be staying in St. Thomas for an extended period of time. Is there coverage there for the home internet gateway that will allow me to work remotely from home there as well? 

2
R
1 day ago
27,713
Topics
109,288
Replies
1,306,632
Members

New badge winners

Show all badges
Terms & Conditions