Recently active topics

961 Discussions

G
GuillaumepFirst activity
asked in Accounts & Services

I'd like to unlock my phone

Hello, I used a t-mobile sim card for 2 weeks while traveling in USA a several months ago, and it seems that I'm having troubles with my phone now due to some t-mobile lock app. I had my phone before using t-mobile services, how can I unlock it? It always says "server not responding" when I try to use the device unlock.How can I get unlocked please?

6
syaoran
16 minutes ago
M
MollergFirst activity
asked in TV & Home Internet

Security type

What security does the home router use i.e WPA3/WPA2, etc.? 

0
M
16 minutes ago
M
magenta1429327First activity
asked in Accounts & Services

custodial care in case I am disabled

In case I am disabled, (senior) can I name someone else to manage payments etc???

9
C
35 minutes ago
J
jmclain4203First activity
asked in TV & Home Internet

Cancel home internet service

I need to cancel my home internet service.  What is the procedure?  I can’t find a link on the web site.

6
M
1 hour ago
D
dbennettnowFirst activity
asked in Network & Coverage

Asus Zenphone 8 problems on Tmobile?

I purchased four Asus Zenphone 8 phones this last Christmas.  The compatibility checker shows they are fully compatible with the Tmobile network, but my family has nonstop dropped calls in the three different metro areas where we spend most of our time (Denver, Fort Collins, Cheyenne).  Additionally, the receiving phone will often not ring, especially when at home, and even when there is plenty of signal.  I am at a loss and very close to quitting my nine year relationship with Tmobile.  

2
drnewcomb
1 hour ago
L
llaysonFirst activity
asked in Accounts & Services

Please help!

The report shared that customers can sign up for T-Mo’s Home Internet service and get risk-free for 15 days. If you decide to cancel within that time period, the Un-carrier will give you a full refund as a bill credit.  I tried it for 12 days and returned it. WHY am I being billed???? 

0
L
1 hour ago
A
AddrianFirst activity
posted in T-Mobile for Business

Unlock my iphone

HiIm interesting in unlock my phone

1
drnewcomb
1 hour ago
J
Joel SimpsonFirst activity
asked in Accounts & Services

Can I speak to Customer Support on here?

I am trying to get my phones unlocked. And although we get good customer service from almost everyone, we inevitably lose the call before it’s completed. To make matters worse, they don’t seem to continue with what they were doing before they get disconnected. Once disconnected all progress stops and we have to start over next time; only to inevitably get dropped at some point. 

1
F
1 hour ago
M
MadMagManFirst activity
asked in Other Devices

Home Internet Port Forwarding working in 2021?

I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working.  Is anyone having any success with new hardware or contacting support?

37
D
2 hours ago
K
KelvinWebbFirst activity
asked in TV & Home Internet

invoice

Where can I submit the invoice for performing t-mobile work everyday?Each day, sometimes more than once, I have to reset the gateway to restart my home internet. So, since I'm performing your work to maintain the service I pay for it is only fair I share in what you're paid. So if you'll let me know where and how I'll send you the invoice for each day of the last 2 weeks. 

2
K
2 hours ago
K
kevincc4First activity
asked in Accounts & Services

Login to my account not working

Trying to log into my TMobile account o pay my bills, but keep getting an error :“Sorry, something went wrong” Same message when using different browsers. What is going on ?

0
K
2 hours ago
T
treehuggersunnyFirst activity
asked in Android

Why hasn't tmobile pushed the update to fix MS intune passport?

There is an issue in the oneplus version of android 12 that prevents microsoft intune passport from functioning properly. oneplus has fixed this for unlocked phones (c47 update), however, tmobile has not yet pushed this update. So I have a $1000 phone that I can’t use for work, because it won’t authenticate. It is a known issue and tmobile has done NOTHING to help.  https://forums.oneplus.com/threads/microsoft-intune-company-portal-app-not-in-compliance-after-oneplus-9-pro-upgraded-to-android-12.1533414/  

4
F
3 hours ago
T
tstylezzFirst activity
asked in Android

question

how can I talk to a live agent using my computer 

1
F
3 hours ago
J
Joe_d99First activity
asked in Network & Coverage

One plus 9 Pro text issue from other Tmobile contacts

Recently if I receive a text I can see the notification and read it from the lock screen but then it disappears. It does not show in my conversations with those people. Its like I never got it. I restarted and checked settings and updates all good. Any ideas??

3
F
3 hours ago
M
mjohns2839First activity
asked in Network & Coverage

New Phone, New SIM, but no phone service need prorated bill 4108318964

New Phone, New SIM, but no phone service need prorated bill.

2
F
3 hours ago
N
NoelNotThe1stFirst activity
asked in Accounts & Services

Why isn't the chat working?

The part of the t-moble app that opens up a chat window with support is not working for me

1
F
3 hours ago
H
herbcarmFirst activity
asked in Network & Coverage

No phone service.

It seems like there is alot of down time lately for phone service. why is that?

0
H
3 hours ago
C
Carmenn1994First activity
asked in Accounts & Services

unable to verify myself as primary account holder

Im a new employee and i recently switched over to tmobile for my discount and i registered for a tmobile account but whenever i enter in my pin or last 4 of social it is unable to verify me. The app now says i exceeded the amount of  tries and wont let me enter my pin or social..i called customer care and they were unable to help me. How can i set myself as the primary account holder when it wont accept my pin or social??

0
C
3 hours ago
N
NoelNotThe1stFirst activity
asked in Accounts & Services

I made my agreed payment but got suspended

last week I set up a payment arrangement with support thru the chat in the T-Mobile app and I made the agreed weekly payment of $35.00 and my service got suspended anyway.

0
N
4 hours ago
M
m1rk2rl3First activity
asked in Network & Coverage

Moving Abroad

A person under my phone plan is moving to Taiwan. This will be for at least a year, so I am wondering how this works with T-mobile. Can you please let me know about my options? Thanks!

0
M
4 hours ago
J
Jack2022First activity
asked in Accounts & Services

new SIM card has no service

I bought the new SIM card with prepaid plan last week.  Before activation, my phone was able to connect to t-mobile network. After activation,  it stopped registration with t-mobile network, just displaying “no service”.   The phone still works fine with my other t-mobile SIM card.Is t-mobile blocking my phone for this new SIM card?   Please help.  

3
gramps28
Pillar
4 hours ago
G
gomotaFirst activity
asked in Android

Unlocking samsung A51 5G

I bought Samsung A51 5G (brand new) on e-Bay but it was T-Mobile locked. I have used this phone on T-Mobile network for almost 5 months now. I tried unlocking it but got this message: “your phone isn’t eligible to be unlocked. Reason Code: 113”

3
gramps28
Pillar
5 hours ago
M
magenta1759684First activity
published in Other Devices

Smart Watch Device & Plan for Kids

Verizon offers a great plan where you can buy a simplistically functional smart watch for kids that really serves more of a role for tracking via GPS and two-way voice communications with your kid. It's a $10/mth add-on to your plan.  Please do something like this.  I think it's been mentioned in other threads but I don't know how to help make it happen but add more discussions and keep attention on it.My kid is far more important than brand loyalty to any mobile phone service and it's frankly the only thing that could tempt me to go with Verizon, but it frankly seems worth it.  I like T-Mobile Tuesdays - free Doritos Locos Tacos are great - but again, there is a tangible need for parents to have a service and device (or devices) like this.  It's important.  Thank you if you work there and are reading this.

1983
M
5 hours ago
D
DonkeyLipsFirst activity
asked in Accounts & Services

Does T-Mobile Price Match Devices?

Will T-Mobile price match a device that the manufacturer has on sale or will I have to purchase through manufactuer?

1
syaoran
6 hours ago
B
bm524First activity
asked in Accounts & Services

Can't receive text messages from most sources, including T-Mobile verification

Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph

25
M
6 hours ago
12,733
Topics
52,112
Replies
1,221,525
Members

New badge winners

  • Curious George
    Mollerghas earned the badge Curious George
  • Curious George
    llaysonhas earned the badge Curious George
  • Curious George
    Addrianhas earned the badge Curious George
  • Smarty Pants
    Choafhas earned the badge Smarty Pants
  • Curious George
    Joel Simpsonhas earned the badge Curious George
Show all badges
Terms & ConditionsCookie settings