Recently active topics

857 Discussions

DavidRTFirst activity

Why charge a upgrade fee?

I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjusted to a flat fee of 80 or 100.00? But what if you do it online through the website and have the devices shipped to you. Does that fee still apply? I am trying to way out my options before I upgrade my currents devices? Its not tike they have to do much work. The Phones transfer all the info for you. All the store reps have to do is scan the new phones and the required info for their service to know what phone you have and what line its too. and then the Samsung phone will switch all your information over tot he new phone. Thank You

20 minutes ago

Crystalboyer3First activity

asked in Accounts & Services

administration permission

I use to be a sprint customer and recently switched. I created a login through t-mobile, but it only has info about my phone not my husband's and says I need administrative permission... I've always been incharge of bills and all accounts for stuff so I am not sure how I can see his phone on account... how do I fix this so that both phones and all information shows when I log into account?

21 minutes ago

Valv7First activity

asked in Device unlock

bloqueio de operadora

foi oferecido um telefone que veio dos Estados Unidos mas sempre que aumenta o chip aparece isso,fui fazer uma pesquisa e está bloqueado pela T-mobile(US T-Mobile (Sprint/MVNO) bloqueado)Será que é possível fazer o desbloqueio?

22 minutes ago

Jellybean37First activity

asked in Android

pist off customet

so you guys allow employees to hack peoples cell phones. Having issues, go to call or live chat with you i get hung up on, chat gets closed, my phone will reboot by its self !

25 minutes ago

MikeCR23First activity

asked in Coverage & Signal

CARRIER SIM LOCKED

Someone knows what i have to do with my iPhone 8 PLUS im in Costa Rica and i check the imei and it said CARRIER SIM LOCKED what i have to do please help me

1 hour ago

someoneelseFirst activity

published in Accounts & Services

Text messages are randomly delayed by up to a day

I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up:This is only with text messages, not iMessage or other messaging apps.This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal.The other people in group chats are spread across numerous different carriers. None of them have reported this.The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing.I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system.I've missed some

3657136

1 hour ago

Cody2294First activity

asked in Coverage & Signal

t mobile gateway throttled

I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run around and sent me 40 miles to get a new gateway… it still doesn’t work now they are telling me it’s just the tower maintenance in my area and there’s a ticket on it. Even though T-Mobile has a tower on their store and we tried the gateway there with the same results won’t even load google…. $150 a month for unusable service is insane. I’m about ready to terminate my service. 4 phone calls and 80 miles in fuel and got nowhere

1 hour ago

forests_loverFirst activity

asked in Plans and Service

Activate eSim after purchasing a plan through the Prepaid eSim app

I will visit the US next week for 1 month as a tourist, I purchased the $60 monthly plan through the Prepaid eSim app on my iPhone 12 Pro, I completed the eSim purchase steps successfully, and when the app prompted me to activate the eSim I chose not to activate and dismissed that pop up screen, because I don’t want to start the plan now, I want to start it once I arrive in the US, I couldn’t find a way to start activating the eSim process again without having to call T-Mobile support number, which’s not possible for me, because international calls are too expensive (calling from Saudi Arabia) and I don’t have a different phone with a US number to call them once I arrive (tourists usually don’t have that choice).Is there a possible way to activate the eSim once I arrive in the US ?

2 hours ago

magenta8671881First activity

asked in Apple

Apple Watch Error Code 406

I have an Apple Watch series 3, with cell option. I have it paired with my phone however I cannot activate the cellular service. I get a oops something went wrong page and error code 406. Paired with to many devices. I called T-Mobile and nobody seems to know what I am talking about. So I have been using the device for a month without the cell option. Can someone please assist.Thanks

8 hours ago

SaralitFirst activity

asked in Accounts & Services

Assurant return damaged device package Empty!!

I have been a customer of Tmobile for the last 16 years and have filed 3 claims 2 damaged phones and 1 stolen. I have paid $4,608.00 in total for insurance on my devices. $42,240.00 for phone service. I am beyond upset and no is not even the amount I am erroneously being charged by assurant through T-mobile. But is the scam that assurant is able to get away with! This is my story, I accidentally damaged my phone in September and filed a claim with assurant for this phone to be replaced, my claim was approved next day and I received my replacement. I sent the damaged phone back to assurant on September 14th and received a notification it was received September 17th in their York PA warehouse. I received a letter in November stating phone was not received, so I called assurant and their Rep stated that they had actually received the phone but the package had not been scanned in. Then I get a charge on my T-Mobile account in December stating assurant never received their damaged device. I

9 hours ago

kingdishFirst activity

asked in Accounts & Services

Questions about Costco Promo

I recently switched from AT&T Prepaid to Go5G+ at Costco, and just got my first phone bill. Looking at it, I have some questions: Does AT&T Prepaid count as a "qualifying plan" for the $250 port-in credit? I submitted the request to redeem it but have not heard anything back yet. Just want to double check. I was also offered an insider code for 20% off, but my bill still shows the amount before the discount. When will it show up? Does switching from AT&T Prepaid qualify? And will the over-payment be refunded? Thanks.

10 hours ago

LiuJiaZhengFirst activity

asked in Device unlock

麻烦帮我把设备解锁，谢谢

您好，我不小心买到了T-moblie有锁的机器，麻烦帮我解锁一下，lmle是35 655310 378115 7，感谢

11 hours ago

wertuipFirst activity

asked in Device unlock

Unlock Iphone

Hello, I want to unlock my iPhone. It has a SIm lock on it.IMEI: 356697085986423MEID: 35669708598642

11 hours ago

Scy_KatFirst activity

asked in Android

Upgraded to Go5G Plan - Commerical SMS no longer coming through

Greetings all, I have googled for a good bit and coming up dry. I suspect this may be a hidden permission but want to see if anyone else has had this issue.My partner and I upgraded to the Go5G plan, my phone was upgraded and theirs was not, and no issues. Cool.While setting up my apps again several need to re-authenticate and several require SMS codes. Which is where the issue comes in. Testing my banking app as well as my partners, two different banks, we are unable to get commercial SMS messages. I am able to get T-mobile SMS through.And I have verified regular sms texts are coming through without issue.I have followed this here: https://www.t-mobile.com/support/plans-features/message-blockingBut we have nothing blocked, everything looks fine. Have also restarted, reloaded the message app, tried a different message app, no dice.

12 hours ago

Alex3738First activity

asked in Plans, Features, and Billing

What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings.

12 hours ago

khunsFirst activity

asked in Coverage & Signal

no cellular network

My phone keeps telling me no cellular network for the past 3 days

12 hours ago

DontbitthehandthatfeedsyouFirst activity

posted in Accounts & Services

can i get a professional supervisor to help me please

For the last four months i have called and talked to countless rep.s from t-mobile i have been ripped off sense the beginning of 2022 by the sales person at t-mobile location in my city sense the sales person decided that he would at his own will put me on a plan that i never authorized or discussed with him about i have had nothing but headache's sense then and it has financially cost me ridiculously as my account would show that i never had a problem paying my bill last year until January 2022 after dealing with that sales person thats just the beginningining in February this year my phone was stolen which was a free phone i got with my original purchase i also had insurance for it long story short the phone sucked i did not want the same phone again i got another one and t-mobile sent me a new sim card to activate my service again it did not work fir reasons unknown so they sent me another sim card it also was not giving me service the time frame of all this was three months of me

12 hours ago

smatdog99First activity

asked in Accounts & Services

switch scam

So it looks like I am not the only person that got ripped off by the Carrier Freedom scam. Has anyone considered class action lawsuit?

12 hours ago

HeavenMCommunity Manager

posted in Just for fun

Change Community username

Having a username is integral to being able to ask questions and provide answers here on the Community. We want you to have fun and be as creative as you like when creating your username. There are a couple things we want to avoid:Don’t use your phone number or email address as your username - everyone can see it and we don’t want it to put your information at risk. Stay away from using foul language – This is a family friendly zone and we want everyone to be comfortable coming here for all the greatness that is offered.We understand that things happen and usernames need to be changed for whatever reason. That is why I am here to help. If you need (or want) to change your username, you can post in this thread and include what you would like your username to be. I will get it changed and you see the updates automatically. Easy Peasy :D

13 hours ago

A2KFirst activity

asked in Accounts & Services

Usage Details Missing Again (June 2023)

I spent 2+ hours on customer support and had a ticket opened, but wanted to let people know about the issue (I couldn’t find anything online newer than a few months’ old...very frustrating). On both app and web I’m unable to see ANY usage data for any of the lines on my account. Instead of “data” “text” “calls” it defaults to a page that says: “Worried about slow data?” and no other options except to click the one button...which takes you to a page to add more data/services. I already have an unlimited data plan. The “view usage details” functions have been broken for about a week.

13 hours ago

jsavgaRookie

asked in Accounts & Services

Netflix limiting to one household.

I've been with T-mobile since they acquired Suncom in 2007. We have 7 devices on our plan (6 phones and a watch). Our plan was the first to offer free netflix and we're on that same plan to this day (never changed plans such as Magneta, etc., just added devices). One of these phones (main tmobile account holder) lives in GA and the others (My Daughter and her family) live in Maryland. So how does this affect our Netflix? Will we still be able to have netflix at both households because of the t-mobile deal? If not, will t-mobile offer something else?

13 hours ago

HelpMePlease1First activity

asked in International

Nowhere to buy the international data pass

Hi, guys! I’m currently on a business trip out of the U.S.. Before the trip, I forgot to buy the international services from T-Mobile and now my sim card is completely out of services, which cannot receive text messages and make phone calls. Fortunately, I can still login to my T-mobile through web. But the problem is that there is not a international data pass option when I try to add on-demand passes. Do you know how to fix this? Or how can I receive the service aboard alternatively? Your help is greatly appreciated!!

14 hours ago

YourservicesucksFirst activity

posted in Troubleshooting

Low Signal Bars

Why does this service suck so bad in a major city? I have reset my modem like every couple hours and it is never over 2bars anywhere in my city

15 hours ago

LFBlock123First activity

asked in Billing

Payment issue

My next T-mobile bill is due June 13. My paycheck will be issued June 14. How will this affect my account, if the payment is one day late?

16 hours ago

LLWFirst activity

asked in Android

Revvl 5g - Where is my lock screen?

Does anyone know how to have your lock screen picture show up (the lock screen that shows the clock floating above the picture I assigned as my lock screen wallpaper)? I have set 2 different pictures, one for the lock screen and one for the home screen. When I push the power button on the side, the phone opens right up to the home screen. Why doesn’t it open to my lock screen?

17 hours ago

Page 1 / 35

Recently active topics

New badge winners

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded