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Stormy_sky05First activity
asked in Coverage & Signal

connection problem

What can I do to keep my connection to the internet after 6pm. My gateway will be working perfectly fine until the clock hits 6pm and then it's nothing but problems.. I turn it off and back on.. I unplug it and plug it back in.. nothing works..  it says my signal is "good." It's just the connection that's horrible.  

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5 minutes ago
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ibdiverFirst activity
asked in Gateways and devices

Wrong Location

This is very annoying.  I live in western Montana, yet when I’m online, websites show I’m in Seattle, Washington, more than 500 miles away and in a different time zone.  Surely someone in T-Mobile’s IT department is smart enough to fix this.

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10 minutes ago
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Frosty75First activity
asked in Coverage & Signal

does t-mobile support the acp program soon to be lifeline program?

At the end of this month ends the Acp program.but if you still have Acp benefits it will still be good for the life line program in texas.Does T-Mobile participant in the lifeline program? 

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Community Manager
22 minutes ago
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DozierFan1First activity
asked in Accounts & Services

phone plans

My father used the Magenta shared plan since getting forced to, after Sprint/T-Mobile merger. I also had a sprint plan but decided to take one of his 4 lines and he'd pay the bill each month. I agreed and it worked out pretty well(except getting phone repaired thru added extra coverage to my line/phone #). My father, unfortunately, passed away in March, and now my phone service/line has been suspended! But I can't do anything involving the phone plan/line, because he was the only primary account holder, and the only one that was authorized to make any changes to the plan. I have no way to pay the bill and now fees. What do I need to do about just my line and phone #, to somehow keep service going for myself only. And I refuse to call into the  customer service lines, and sit on hold, or given the run around because they don't have a clue what to do about my issue, themselves. Will only do communications thru e-mail or text. That way I have a "paper" trail to back me up and for any tran

3
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Community Manager
29 minutes ago
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Chickenbaby95_First activity
asked in Billing

extension

Do t-mobile give Extensions on the WiFi box bill?

0
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46 minutes ago
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Bella2323First activity
asked in Android

phone repair

Hi I am trying to see if I have insurance to have my screen fix

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47 minutes ago
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TipahRookie
posted in Device unlock

Network Unlock my iphone 11

Please my iPhone 11 has been Sim locked on T-Mobile please unlock it for me IMEI - 353969102313912

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tidbits
Pillar
54 minutes ago
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aprilwardFirst activity
asked in Coverage & Signal

Creepy worker

I entered a T mobile store in Ontario, Ohio when i was greeted by a man named Josh. After being helped, I left. After i left, i received a text from him on his personal phone, regarding the plans with the iphone 15. Then he started flirting with me! Where can i report this to? he’s a manager at this location, so not sure that’s gonna work.

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Community Manager
1 hour ago
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415TextMysteryNovice
asked in Apple

Iphone 12 - Not receiving some android/group texts

Hello,My iPhone 12 mini does not get some messages in group thread with android present…  My phone has the same number twice in my cellular service line, primary and secondary. If i turn on secondary, I get the texts but cannot reply to the thread, If I turn off secondary, i dont see some of the messages at all, but can reply. what the heck is going on, how do i reset this going forward? restart the group threads?

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1 hour ago
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dee93091First activity
asked in Coverage & Signal

Recognizing new address

My family built new homes about 6 months ago and all postal services recognize our address, but t-mobile system does not. I can see that t-mobile services house on our street and in our neighborhood. Can anyone help direct me to the best contact to get my address in their system. We are currently being forced to use an over priced internet source that does not even work 90% of the time. I would love to switch to t-mobile and get a service that actually works and is affordable. PLEASE HELP 

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1 hour ago
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AlthiusFirst activity
asked in Troubleshooting

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

I’ve recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet.   Here is there response to my support request. T-Mobile's primary service called "5G Broadband" is not true wire-to-site broadband.  While Cisco AnyConnect can work over 5G and other wireless connections, MTS does not recommend its usage unless absolutely necessary, and if you utilize a phone line such as Cisco Jabber call quality cannot be guaranteed.The issue is that while 5G can provide broadband level speeds and bandwidth wireless solutions, such as 5G, have a higher tolerance for "packet loss."  Packet loss is when individual pieces of data are dropped/lost during transmission.  For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect.This is not an issue MTS can m

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2 hours ago
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Flgeammie52First activity
asked in Apple

blocked numbers

Why doesn’t the block numbers block unknown numbers?

0
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2 hours ago
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mtn456First activity
posted in Android

voice mail

My spouse recently passed and I am trying to retrieve voice mails.  The messages were not saved and I did not listen to them because I wasn’t ready.  I contacted T-Mobile and I was shown how to listen to messages on computer but the messages were not there.  Does anyone know how to retrieve messages that were not listened to and not saved.  T-Mobile deleted them.  They are from February and earlier . Thank you

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gramps28
Pillar
2 hours ago
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LasexiboriNovice
posted in Billing

Confused

Confused i explained my situation to a representative and was told my account would be okay and the due date would be changed from 4/20/2024 to 04/30/2024 until my disability check is direct deposited. But my account was suspended last night. Due to pass horiffic Domestic Violence I am disable 

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4 hours ago
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unicorn2023First activity
posted in Devices and orders

TMobile scam to give free device

Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.

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5 hours ago
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ElusiveFirst activity
asked in International

Service in Spain

I will be in Spain next month and would like to know if the TMobile service there is usable.In the past I’ve travelled to other European countries and TMobile service was available, but most of the times, it was painfully slow. Especially if I needed to use Google Maps to find my ways around. It was like 2G. I’m thinking that I might have to get an eSim so I have fast internet speed. Thanks, 

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gramps28
Pillar
5 hours ago
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SwaibelFirst activity
posted in Gateways and devices

cisco vpn with Tmoble home internet

I got T-Mobile home internet 9 months ago. It's been great, no issues whatsoever. Jan 10 all of a sudden if I had the VPN on I couldn't get into my other company apps, internet etc. After alot of back and forth with my IT dept. & no fix, on Jan 23 I called T-Mobile who said they absolutely do not have a problem like this and have made no changes, it has to be my company. I tried using a hot spot and it would work for a bit then cut out. It would work off and onwith no consistency. Cut to this week still having issues and no resolves. IT says they've never seen this, but a different person git involved, said he's sure it's the ISP firewall or something causing the issues. I called T-Mobile last week, and oh by the way, we started having poeple call in with a problem with Cisco VPN. Huge disappointment with T-Mobile. They sent me a new gateway and so far 1st day everything works. Not to happy that I belive I was not told the truth in January and someone should have been more willing

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5 hours ago
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DianaaaFirst activity
posted in Billing

charged twice

I was charged twice for a payment arrangement on the 15th which was my last payment to close out my arrangement as you can see below on the 4th after my 1st payment arrangement was taken out it was reduced to $626.26, following the 15th when the 1st payment got charged it reduced my bill to $397.76 making my account up to date for the month, 2nd payment got charged same day reducing my account to $169.26. I contacted customer service I got one payment refunded back making my account go back to $397.76 but now t-mobile is saying I have a past due balance of $165.26 when my bill of $397.76 was due April 22nd & no one can give me a clear answer as to how I owe a past due of $165 & I want to set up another payment arrangement & I have to oay $165 & my billing monthly is not $232. 

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10 hours ago
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katmirwalFirst activity
asked in Coverage & Signal

T-Mobile Message "The phone that you are using does not allow outgoing calls."

After changing a few settings on my T-mobile plan (unblocking Spam), I cannot call out of my iPhone. The message that I hear is "The phone that you are using does not allow outgoing calls." The message that people here when they try to call me is, “At the subscriber’s request, they do not allow incoming calls.” Yes, I have rebooted my phone. Yes, my bill is up-to-date. I cannot call out using Wi-Fi calling either. I can text. My son, also on my account, is having no issue; he also has an iPhone. Anyone have a solution? I rechecked the setting that I change on the website earlier and nothing looks strange.

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18 hours ago
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HollywoodLoafNovice
asked in International

Best way to avoid roaming in Ireland and Scotland

My wife and I have two lines on Essentials, both using iPhone 14s. We’ll be in Ireland and Scotland for about ten days and would like to avoid ANY roaming charges, but would still like to use our phones on wifi and text messaging. T-Mobile chat support seemed to say that texting (assuming just SMS?) is free internationally, but it’s not totally clear to me.I’m aware of the two blocking options available per line in settings (Block Charged International Roaming and Block International Roaming (including Charged International Roaming)), both of which are a little on the confusing side; one chat agent said to use the first, the other said use the second. Huh? Which should be used to block incoming calls & voicemails but leave texting available?As far as voice calls, I’m assuming that forwarding both lines to Google Voice will allow for voicemails to be left for us without roaming. Is this correct?Would appreciate any other suggestions beyond what I’ve asked above!

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syaoran
Pillar
18 hours ago
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Michael wrightFirst activity
asked in Apple

number

I would like to Chang my phone number  

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syaoran
Pillar
18 hours ago
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vonclef8First activity
asked in Accounts & Services

Caller ID says someone else's name

When I make a call from my cell phone to a landline in Texas, another person's name is displayed on the caller ID. How can I change it to my name?

6
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18 hours ago
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Dangordon2285First activity
asked in Android

any one else not receiving texts randomly

I am missing texts from random people (at&t. Tmobile, Verizon etc). The most recent is from an At&T android phone. I'll get texts and then randomly I won't get one text but then I'll get another 20m later. It's only my phone and not theirs because other iPhones on tmobile or other androids not on tmobile aren't having this issue. I'm half tempted to move to iPhone because I can't keep missing important messages.

19
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18 hours ago
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magenta4525819First activity
asked in Accounts & Services

Can someone provide me all of the contact information for support and complaints for T-mobile please

Hello:  Could anyone provide me all the addresses, emails, and other contact methods I can use to send a complaint to t-mobile?I have the Customer Relations address for Albuquerque NM.  I need more. *  I have been an impeccable customer of T-Mobile for 15 continuous years.  *  We want to open a Senior Plan account, my husband applied for his own t-mobile account.  During the "phoned in" application process, he was told there "was an issue"  with his information.  He was told to go into a T-mobile store and present his official photo id (Driver's License and official Social Security Card.  He did. *  The store rep faxed it to the t-Mobile FRAUD dept per Activations dept instruction.*  We received a letter 3 weeks later stating "The principal reasons your scores did not qualify include:  UNABLE TO VERIFY CUSTOMER IDENTITY"*  I called t-mobile who stated to me that they did a credit inquiry and could not verify the customer identity.  No other info was provided.  The t-mobile customer ser

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18 hours ago
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kleeFirst activity
asked in Accounts & Services

Where is my carrier freedom reimbursement????

I submitted my request for reimbursement on March 29, it shows as approved, but today is May 2nd and I have heard NOTHING about where the money is. I’ve called multiple times, I’ve checked the website multiple times, and all I’m told is “you’ll get a text message when it’s ready”. Right now I’m on hold yet again with the reimbursement department, who never answers. I now owe Verizon over $500 that is past due, all because I’m waiting for T Mobile to provide what was promised.  Does anyone have any idea how I can get this resolved?

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18 hours ago
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