Recently active topics

937 Discussions

J
JacobD559Rookie
asked in Android

When will T-Mobile version of OnePlus 10 pro receive the OxygenOS 13 update?

Does anybody have an idea as to when T-Mobiles OP 10 pros will receive the OOS 13 update? I bought the phone with the understanding it's already received the Android 13 update but apparently the T-Mobile model is the only one that HASNT been updated.

15
B
11 minutes ago
P
Phongnt36Rookie
asked in Network & Coverage

check unlock sim

Hi TmobileI have pixle 6 with imei 351420594450509 please help me check unlock my device. I can using sim. Thanks

9
syaoran
Pillar
30 minutes ago
Z
Zhang HangFirst activity
asked in Network & Coverage

How to unlock my phone

I have a iPhone 8 plus which is locked, I use it in China now. How to unlock it?

1
syaoran
Pillar
35 minutes ago
A
ardi2150First activity
asked in Accounts & Services

Keep and Switch does not work!

Hi all,I switched to T-Mobile from ATT end of May. I was looking forward to the keep and switch rebate as I paid over $900 to unlock my phone. Every time I check it says “Sorry, you're not eligible for T-Mobile Carrier Freedom”I have seen similar posts on this community about the same issue. Is this a scam? did I fall for it?I called customer service multiple times and they say you have to wait 5 days, then another rep said wait another 3 days. Anybody had success with this?

5
A
3 hours ago
A
alexandro619First activity
asked in Accounts & Services

upgrade device after keep and switch

How long after keep and switch can I trade in my device for an upgrade?

0
A
3 hours ago
R
RangerMedicFirst activity
asked in Android

Visual Voicemail error

I keep receiving this error on my S22 ultra.  Tried deleting app and reinstall.... no change, still receive the error

0
R
5 hours ago
E
eunicek74First activity
asked in Accounts & Services

Try to get the 6 months bill copies from old account that was closed a year ago

I am trying to get the proof of my old calls and need my 6 months’ statement copies for my client’s lawsuit case. My account was closed on June 13, 2021 and needed the bills from Jan 2021 thru June 2021 as soon as possible to submit to my client’s attorney. I tried to go to the T-mobile store and called the headquarters 13 times but couldn’t find any record of my old account. Please help me get my old statements.

1
D
6 hours ago
D
DAVEHALL14
asked in Accounts & Services

T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

I just started with T-Mobile on the Magenta Max 55+ plan.  I activated my new phone using the plan 10 days ago.  I am noticing that my mobile hotspot data usage goes up a little bit each day and is now at 2.13 gigabytes.  But I have all "Mobile Hotspot & Tethering" settings disabled on my phone settings, and they have been disabled all along.  So, how am I using mobile hotspot data?  I looked at all the apps that have used mobile data on my phone, and "Mobile Hotspot & Tethering" is nowhere in the list, which is as it should be.  I am sending screenshots of the top 5 apps under mobile data usage; and showing that all my "Mobile Hotspot & Tethering" settings are disabled.  Furthermore, my TOTAL mobile data usage for the 10 days is only 5.6 gigabytes, so this “error” makes up almost half of my total data usage.  What happens if I use 100 GB of mobile data, will T-Mobile say I’ve used 50 GB of hotspot data? I was going to try the mobile hotspot feature today for the first time

1
M
6 hours ago
R
rswain64First activity
posted in Network & Coverage

Can't receive data when on 5G UC

New Pixel 6 Pro.  Worked fine for first few days.  Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet.  There's an exclamation point in the notification area.  If the phone shows just 5G or LTE them I can receive data.  Tried resetting all networks and still won't work on 5G UC band. 

43
G
6 hours ago
J
JMJFirst activity
asked in Android

SONY XPERIA 1 IV WI-FI CALLING PROVISIONING

Why doesn't T-Mobile provision Sony Xperia phones with Wi-Fi Calling abilities to use the feature? Is it a hate thing??? From what I hear, the phones work on WiFi calling when on Mint Mobile, Metro PCS etc (which use T-Mobile networks) but when a T-Mobile SIM is used, we get no Wi-Fi calling option.  When I go into engineering mode, it clearly shows Wi-Fi Calling isn't provisioned.

1
T
7 hours ago
M
magenta10247454First activity
asked in Network & Coverage

Why cant TMO deliver 4G LTE speed when high speed data is expended?

What is expected download speed from a mobile device when TMO throttles your 5G device down to 4G LTE speed after using up your high speed data allotment.   I am only getting .01 mbps up or down. Not usable. Who at TMO really cares?  

3
gramps28
Pillar
8 hours ago
D
digitaldarylFirst activity
asked in TV & Home Internet

Netflix no longer streaming

Netflix no longer able to stream on Gateway internet

25
iTinkeralot
Pillar
8 hours ago
L
Letty1953First activity
asked in TV & Home Internet

weak signal

I have had t mobile almost a year no issues. Monday morning the signal went weak and has been since. No bad weather no power surges. They sent new gateway nothing changed. I moved it to every spot the app shows is a good place nothing. Now they are sending new sims card but I asked IT people they said rare that this is issue I work from home it’s so slow and freezes constantly. Can’t get tv I stream and my ring cameras don’t work. Any ideas I don’t want to change but will  

4
iTinkeralot
Pillar
10 hours ago
J
Jesus817First activity
asked in Android

Revvl 6 Pro 5G firmware

Is there any place I can download the stock firmware for the T-Mobile revvl ?

3
A
11 hours ago
T
Tank42First activity
asked in TV & Home Internet

Devices only see 5GHZ router - Need to see 2,4ghz also

All my devices only see my 5ghz T-Mobile gateway.  I’d like to add smart bulbs that require 2.4ghz. Solution? 

2
O
11 hours ago
A
alamaseFirst activity
asked in Accounts & Services

Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.

Started with making a payment arrangement.  I set up a payment arrangement recently.  I was going to pay my outstanding balance today (9-29-22, payday).  Somehow the system gave me payment dates of the 25th and the 27th!  Called sunday, spoke to Jasmine.  After 45 minutes of her repeating the same thing about some button she can’t push and NOT transferring me to the supervisor, she says she set up an alert so that if my service is disconnected before i make my payment this afternoon, she will waive the reconnect fees and manually restore my service.  Well, of course at 6:30 this morning my service was disconnected.  Noone available to speak to before 7.  At 7, spoke to Dexter who read the notes and said that he saw what Jasmine said but he himself was unable to do it and it had to be Jasmine.  He said he would send a message to Jasmine.  I asked for a supervisor and was told they were all in a meeting.  3 hours later I haven’t heart anything so I called back.  Spoke to someone (didn’t

1
K
11 hours ago
J
je8First activity
asked in TV & Home Internet

Wrong Geolocation causing me to connect to incorrect regions on games and download servers

For some reason Tmobile assumes that im in nashville tennessee when im actually in central ohio, essentially downtown columbus. Is there any fix for this as its affecting the game servers i automatically connect to. ive tried a vpn and it doesnt fix the issue. Im using a tp-link router and using the tmobile nokia trash can as a modem essentially.

0
J
11 hours ago
TwinMama1418
TwinMama1418First activity
asked in TV & Home Internet

Naming devices connected to Home Internet

I've asked this many times over, but I still cannot get it to work. I need to know how to change the names of the devices connected to my TMobile Home Internet. I've named them all directly on the device itself, but that name doesn't show up on my internet list. Everything comes up as a bunch of numbers, or "unnamed device" and it makes it IMPOSSIBLE to figure out what is what. Every TV and computer and tablet in the house runs off this internet, so very often we run out of space and cannot connect anything new. If I knew which device was which, I'd be able to disconnect what isn't necessary to run 24/7, and what needs to stay connected. Anyone have any clue what to do?!? It's starting to make this affordable internet service not worth the savings because the stress, arguments, and tension is making my household a place of contention :( Help!

10
BadAssBear
12 hours ago
F
foolscapRookie
asked in TV & Home Internet

gateway-pc wireless connection

Hi.A new user, and I was handed an ARC-KVD21. Have connected several devices easily, but the Windows 10 box won’t do it. The gateway gets a “good” signal.Ethernet line works fine (on it now); wireless does not.WLAN AutoConfig service is started and Windows power off is disabled.Before attempting to make wireless connection I disable the Realtek local area connection. Unsure if this is actually necessary.The odd thing is, starting WiFi in windows 10 does not work. It shuts itself off right after turning it on in Settings/WiFi.I realize this is not strictly a T-Mobile issue (I believe) but I’m rooting around for fixes.  

15
F
12 hours ago
J
janetschFirst activity
asked in Network & Coverage

Why am I shown in the wrong location?

I’ve spoken with T-mobile support several times about this issue and the last tec support guy said it’s due to the location of their towers but noone else around here is having the issue.My location is in another state and it’s bothersome when my bank sends me emails asking if it was me who just accessed my account. There are others who will do the same. And when I search for something, it brings up the wrong state. Google has me in the right location. This has to be a issue with my router. I hope to get this resolved this time and if not, I will be changing serversAdditionally, my laptop says it can’t connect to gateway! What’s this?  

2
F
12 hours ago
M
MABDFirst activity
asked in TV & Home Internet

Rolling IP address problem

My credit union requires a persistent IP.  T-Mobile uses rolling IPs, thus prohibiting us to get on our credit union site for any business.  Are there any fixes to this problem?

2
iTinkeralot
Pillar
13 hours ago
U
uniquecornFirst activity
asked in Accounts & Services

There's no way to pay a bill online?

I cancelled my T-mobile service and they sent me a bill. I have no access to my past online bills now that I am not a customer. I received a notice to pay the bill in the mail. When I go to t-mobile.com/guestpay as the letter instructs and enter my account number, it says “We are unable to accept guest payments from the phone number provided at this time. To make a payment, please log in.” But when I try to log in, it asks me to link my phone number and once I enter it, it just stays on the same screen. When I called T-Mobile, they said I would have to go into a store to pay. Something seems broken...

1
gramps28
Pillar
14 hours ago
B
bock57Speaker
published in Android

Samsung Galaxy S8 unlock phones do work on T-Moble

Hi All  I am new to T-Moble we join the 55+ plan, prior to switching to T-Moble I had just bought 2 new unlock S8 phone from Best Buy. One was being use on Verizon’s network and the other on ATT’s network. They are now both being use on T-Moble’s network.  To find your IMEI  From a Home screen, touch and swipe up or down to display all apps. These instructions apply to Standard mode only.From a Home screen, navigate: Settings > About phone .Tap Status.View the IMEI.I have found that even if you do a network check with your IMEI and it does not show compatible, it does not mean your phone will not work on the network you are looking to use. The only way to know for sure is to put a SIM card from that network in your phone.Hope this helps others.  

8907
F
Pillar
14 hours ago
L
Loadhauler1First activity
asked in Network & Coverage

Starlink subscription

Where do I go to get a Starlink Subscription for my iPhone 14 Pro?   I am told if I have T-Mobile service I am required to have a Starlink subscription to get internet service on Royal Caribbean Cruise ships.

5
F
Pillar
14 hours ago
K
kuroFirst activity
asked in Accounts & Services

horrible customer service

I started with sprint 1998, I am now looking for another cell service, I lost a phone 2019, and still paying for it, I called like 5 times!  Also, why can I not go to a local office to take care of this issue?  I do not want to speak to aomeone in a different time zone!! I tell them I lost my phone yet it is still on my account!   So when I change service I know they will keep billing me!   

1
F
Pillar
15 hours ago
16,760
Topics
67,078
Replies
1,240,708
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings