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Remote Gateway Start

Regularly, when I wake, I find my internet service is down. My usual fix is to do a restart of the gateway. But, If we are out of town for an extended period I need a way to do a restart remotely. I am wondering what the steps would be to do a remote restart of my T-Mobile gateway so I can access my devices such as thermostat, weather station, etc.?

18 minutes ago

BugPlusWontLearner

posted in Android

T-Mobile retroactively removes status updates related to software updates

The company T-mobile has removed the page for tracking Android 12 Development for the OnePlus 7T Pro I made my purchase decision with the promise that T-mobile would be able to handle updating the phone to the software that the manufacturer has already finished working on. A year later, and they've taken down the page for the OnePlus 7T Pro, seemingly throwing in the towel on this project and those customers. Remember, never buy a product based on future promise, because even if T-mobile promises on a website that this phone will get Android 12, they'll just 404 that page when satisfying their customers is inconvenient compared to making money.

24 minutes ago

kayak girlFirst activity

asked in Apple

Porting in from AT&T - can't receive calls

I recently ported an AT&T cell phone number to Sprint T-Mobile (I’m a legacy Sprint customer). However, the phone cannot receive calls. It is an iPhone XR. When calling the number, the message states that the phone number is not in service. Everything else works - outgoing calls can be made and the number/phone receives and sends texts, FaceTime works for both incoming and outgoing. We have been to the T-Mobile store and they have been on the phone with the help line. In addition, we have called the help line three times. No one can figure out the problem to be able to fix it. All of the phone’s settings are set to allow incoming calls, i.e. DND for voice is turned off. Any suggestions from anyone?

29 minutes ago

jamiehowarthFirst activity

asked in TV & Home Internet

How to get the $30 home internet plan on magenta max?

I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?

54 minutes ago

Xred11First activity

asked in TV & Home Internet

why won't so connect to gateway when internet isn't connected?

So, I didn't have internet this morning. Whatever...it happens...so since I can connect to the gateway but not internet I think "ok. I'll restart the gateway with the app." But the app won't connect to the gateway. WiFi was fine, but I couldn't connect to the gateway with the app to restart it. So...I have to get out of bed, get my ladder to get to where I have to put my gateway, climb up, unplug power, re-plug. And then everything is fine. Would have been simpler if I could have restarted from the app, but I couldn't because the app wouldn't connect.

1 hour ago

ARK3000First activity

asked in Network & Coverage

WHY should I stay with TMHI? No Good Reason at All!

After LIES from TMHI agents over the last 12 days, and loss of Internet 2 evenings while streaming, I’ll be dropping TMHI. Signed up with a competitor.

2 hours ago

SecinvFirst activity

asked in Android

CclcFirst activity

asked in TV & Home Internet

no internet

Having issues connecting to my internet...it says connected but no internet and I've already restarted my router

3 hours ago

DgcatFirst activity

posted in TV & Home Internet

T-Mobile Cutting off customers

I have had home internet for about a year now (phone customer for 18 years), within the last 6 months towers were upgraded to N41 bands (nearest tower is 1/2 mile). I live in a rural area, but most of the town is considered Ultra-Capacity. My speeds would vary from 20Mbps to 200Mpbs. I have had some issues after tower updates, currently on my 4th gateway. About a week ago, began to have issues again. Contacted T-force and did the usual troubleshooting, eventually they opened a ticket. Just got a reply and it really sucks. Don't understand as they recently announced they are expanding service (home internet lite). Previously had Century-Link, and they only offer 3Mbps (was paying $75 and it constantly went down; was slower than 3). I guess I will hold on for as long as I can.

3 hours ago

jamesbondssFirst activity

asked in Accounts & Services

T-Mobile Account Creation Failed

Hello, I am James from Chicago I just signed up the T-Mobile service. My phone number does not exist, so I am unable to register a T-Mobile account. Do I need to wait for the numbers to be transferred?Kindly provide its solution

6 hours ago

frito_banditoFirst activity

asked in Accounts & Services

gmail to phone.#tmomail.net is not working

emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.google has a gmail application “email to text” whereby one can gmail <phone.#>@sendemailtotext.com and receive text. That is, google has their own email-SMS gateway. When using this app, I DO receive the email as a text.It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app “email to text”. Did I mention that google charges for the service?Is there anyone who can shed any light on this? Is there anyone who can email <phone.#>.@tmomail.net and receive a text?Thanksfrito

7 hours ago

amy_has_questionsFirst activity

asked in Android

Phone number under Message Center in Settings

Hi, I was checking my settings in my text messaging app (Samsung android) and under messages settings- more settings- text messages, there is a phone number under message center that is not my number. It is in area code 206. Is this a t-mobile function or is someone doing something nefarious?

8 hours ago

James BrittRookie

asked in Accounts & Services

Why is T-Mobile mail-to-SMS gateway sporadically blocking GMail?

I use the mail-to-SMS gateway to text me at different times of the day. For example, to alert me to do something on my to-do list, or to tell me if some long-running program on my PC, such as a backup, is completed.Often the text comes through as expected. But, quite frequently, I get a message from GMail telling me that the email has been rejected , with a message similar to this:421 4.1.0 <account@neurogami.com> sender rejected AUP#CDRBLThat email a via a custom domain that uses GMail to handle mail.The curious thing is that this email (and a few others that are also custom domains with mail handled by GMail) is not really backlisted (as I think CDRBL suggests). Some messages from that account get through. In fact, Google will attempt re-delivery for quite some time if a message is rejected, and very often the mail does eventually get to me (albeit a day or two late).My guess is that T-Mobile is rejecting messages relayed by one or another Google mail server, but not all of

9 hours ago

rbk070483First activity

asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

11 hours ago

Dleejoy99First activity

asked in Other Devices

different phone

Is there anyway I can get a different phone I have the iPhone 13 right now but It’s too big, I’d rather have a Samsung device

11 hours ago

dshearsFirst activity

asked in Accounts & Services

Who do I contact in regards to filing a complaint?

Please do not give me just a mailing address, that creates so many more issues which is why I am complaining in the first place.

11 hours ago

Natep473First activity

asked in Accounts & Services

Billing for insurance

it looks like on my childrens accounts, they are getting billed 2x for insurance?am I reading this right?

11 hours ago

jason2695First activity

posted in Android

Is the Google Pixel 6 better than the Samsung Galaxy S21?

Both companies are good at producing powerful handsets and it will really be difficult to say if the pixel 6 will be better than the s21.The pixel 6 is rumoured to have an amoled display, will surely run on the lastest android, will have a chipset based on 5nm technology, an Octa core cpu and 50 MP, (wide), PDAF, OIS8 MP, f/3.4, (periscope telephoto), 1/4.0", PDAF, OIS, 5x optical zoom16 MP, f/2.2, 107˚ (ultrawide), 1.0µm camera. From these specs that the pixel is rumoured to have, the s21 will still be worthy device to go for. The only thing the pixel might try to make better in the 6 is the camera which they never disappoint.From the specs of the s21 it will still be a better phone than the pixel 6.For us to be able to determine the better drvice between these 2 two devices lets wait for the pixel 6 to be launced so we can get specs of it.

12 hours ago

WebmommyFirst activity

asked in Accounts & Services

How to stop constant ad for "back up your photos" from T Mobile

I keep getting this horrible TMobile “Back up your photos” ad telling me to protect your memories with Google One cloud storage. No matter how many times I restart my phone, this ad keeps showing up. Is there a way to opt out of it? I have no interest in this. Thank you for any help and suggestions.

12 hours ago

gerwin1101First activity

asked in Accounts & Services

Legacy Pay As You Go

I had the Gold plan for many years. How does the replacement “Legacy Pay As You Go” work now?

13 hours ago

realtrinityFirst activity

asked in Accounts & Services

T-MOBILE: What is your issue with linking T-Mobile MONEY with Mint?

Really? Mint is trying to work with you to get linking with them accomplished. Are you unable to do so because your security and infrastructure is unable to support on your end? If so, how can you expect consumers to trust you with their money and leverage your banking product? I will NOT use your banking product until such time that you have successfully implemented securely interfacing with Mint. Please make this a priority on your “Future Enhancements” list(s).

13 hours ago

shannonspetsittingFirst activity

asked in Accounts & Services

Data restriction needs to be added to "Family Allowances" package

Data restriction needs to be added to "Family Allowances" package! Although data slows to 2G when used up, that is not enough in today's society where kids use 90% data & 10% talk/text. We would love to be able to "cyber-ground" our teenager by limiting data during certain times of the day or taking away/shutting off her data when necessary. But we still want her to to be able to call & text on her phone to reach us if necessary. I talked to a person in T-Mobile's tech division today who also had a teenager and is facing the same problem where her teenager used 30GB in a month!! She said she was surprised T-Mobile hasn't done this yet. But there is no way to shut off or limit data on a phone line - other than physically taking away the phone. Granted it doesn't cost parents anything if teens use up data or go over, but what kind of lesson is that teaching kids? We need better parental controls accessible to us as parents. Data is the problem with kids now a days & we need a

121

13 hours ago

katmedFirst activity

asked in TV & Home Internet

What apps on a Smart TV don't work with Tmobile Internet?

I know that people have trouble with HuluLive TV with the Tmobile internet. The apps I use to watch shows/movies on my Roku TV are Netflix, Hulu (not live), Amazon Prime video, Paramount+ (CBS+), Vudu, Roku, Disney+, ESPN. Are there any issues with these apps when using Tmobile internet? I rarely use my computer to watch TV/movies and never use my phone (I prefer a larger screen for viewing).

14 hours ago

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