Replies posted by afulwell

2 Replies

J
jthrillFirst activity
asked in Troubleshooting

how to reduce ping / latency with 5g home internet

I’m currently getting 300-400+ms pings with my black rectangle TMobile router.  The speeds are super variable as well, ranging from 3-30 down and 3-30 up.  I get better connectivity using my cellphone on TMobile than the router does.  I’ve talked with TMO support a couple of times, and they updated the address on the device (it was set to my old address for some reason).  It helped with up/download speeds I’m not getting what I should and the ping response time hasn’t changed.  We have quite a few devices on the network - cell phones, laptops, smart home devices but I’ve never had a problem with the same kind of usage with other ISPs.  I can’t simply use software to correct the issue since it applies to several devices, and my work machine which I’m not an admin.  I also have problems using my VPN with this service - I’ve talked with TechSupport at work and they installed Global Protect instead of using the built in Win11 VPN, but its super flaky at best given the inconsistencies with

12
T
7 months ago
L
leechatRookie
posted in Troubleshooting

I cannot access my job's VPN from home

I am currently working from home.  I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in.  My IT guy worked with me and says it must be how the ports are provisioned.  He said to call and get level 2 support.  He wanted to know about specific ports. Did that, was on hold over an hour.  Tech I spoke with basically said they don't do ports. What?!  In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good.  My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop.  I can also get to my MS Teams & Outlook. But when I

54
F
1 year ago
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