Oh how I feel your pain. In addition to your experience mine has been being on phone for the tech guy for over an hour at a time. Getting dropped 2-3 times. Tech promising to call and not following through. This is since March of this year. On an average 3-4 times a month. :(
I am in Illinois. I have to reset router every other day. They keep telling they will send the black router instead of silver all talk
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