Ahh, maybe it tried yesterday and failed. I will be off between 1-3am. Let’s see if it updates. Thanks for the feedback H
Good and bad news. Good first. FW did get upgraded to 1.00.16 overnight. So the T-Mobile fairies are active. LOL. Device seems to be working well. No freezes so far. Fingers crossed. Bad news. Phone Support sucks to high heaven. Wait …. frustrating. And no consistency. Interacted with a different tech on different calls and got blown off like 1.00.12 is the latest for the ARC modem, to updates may take 7 to 10 days. To I have upgraded you modem just power cycle it. Any case, if service is like what it is and I do not have to interact with support I will keep it !!!
Well, could not take it anymore so cancelled today before my trial. CSR begged to extend trial by a week, but honestly with the threes CSRs I had to tackle to get my FW version upgraded I could not trust anyone this close to the trial end. People on support are so badly trained that I was afraid the promise would be just verbal. Any case awesome service for rural US. Just not reliable enough for video calls for work in Urban US. I did get 365MB !!!! Yay, but also have that sometimes and YouTube TV and Netflix buffered a lot, something I don’t see with the cable internet. Maybe if support like you said comes up to cell phone levels I will revisit this. Its cool that we have a competitor. Goodbye ya’ll
Well totally different experience. So glad things are good for you. What region of the US are you, specifics not needed. Its possible TM has divided and concurred some like your neck of the woods while kept ours to be handled by cheaper overseas labor. It’s all okay. Impatient consumers like me will just wait. Best to drop like flies so that TN cam wake up. Limping with bad service does not help either TM or the consumers.
If TM is looking at comments here, some honest feedback Train, train, train. Its like garlic you cannot get too much of it SMA connectors on the ARC devices would help the more technical to bolt on antennas. Honestly 5G is signal, signal and signal. Try to keep us call centers. Being asked if I would have a friend, family or business acquaintance that would like TM Home Internet when I call in to cancel, :) , is so alien to the culture we have in the US. In the US we would never off anything to a pal if it was bad. Overseas, probably. I know TM has a foreign layer and there is nothing wrong in overseas support to keep costs down. But let’s not make the same mistake VolksWagen made on the Diesel. I think we all are a tad bit smarter.
Thanks for sharing. Nice to see positives. Yes TM has an awesome infrastructure. Just, in my case, lousy gear and support. Like all new deployments, shoring up is the key. Will watch the community and revisit.
As expected got my Urgent Your bill is past due email after I send my device back and get an acceptance email and also an email that my payment method was turned off. Shoddy back office or poor training more than likely.Any case called to samo CS line, and got standard “we are so sorry blah”Tmo. Please get your shop in perfect shape before you deploy a service in the US. My whole experience was shoddy and still remains shoddy
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