Hi Melo, thanks for the reply. I can definitely relate to your experience as it almost matches mine. I was getting very good internet service from Jan. 2022 to around August 2022, and then the wifi/internet would cut off and come back on again after a few minutes, this would happen a couple times per day, then it got worse where it would cut off multiple times per for longer times. I called the so called “experts” and got no where. They sent a new modem (I was led to believe it was a different and better one but it was the same model!), and they changed the account to a lesser (limited data) so this did nothing other than waste my time. The “exeperts” are all from a call center Tmobile has in the Philippines. The people there are nice but they read/play off a script and really just say everything will be fine, we will fix it, and that is all a lie. They cannot fix anything. I then had to return the modem, and went to a Tmobile store and they were useless, just told me to call 61
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