I switched back to cable two days ago. Now I can rest and not worry about Zoom calls dropping, my VOIP not completing and be able to watch streaming videos without a gateway reboot interruption. I am curious if any one is lucky to be in area that has Verizion FWA to see if that service if more reliable.
I made the decision today to go back to cable internet. I had the service for about 2months. I could no longer tolerate the daily disconnects in the middle of a VOIP call or Zoom session. This was now occurring on a daily basis. Most days 2-3 times but on bad days, 5-10 times or greater. I replaced the Sagecom 5g gateway twice but that did not solve the problem. I put the Sagecom near a fan to cool the device but that did not solve the problem either (as someone suggested). On the exit call, I spoke with Tmo representative and he said that they aware of the problem with disconnects. He believes in some areas, Tmo may have accepted too many home users without determining the impact on local lower capacity. Also, he could not give a reliable ETA as to when this problem will be fixed or when they would upgrade tower capacity. The Tmo service has promise. If they can deliver 60-100mbps down consistently. that would serve my needs especially at the $50 forever price point. Only if they coul
I had a bad day today. Two conference calls on Zoom and Microsoft teams. Disconnected in the middle of both calls. I had to use my trusty reliable Verizon hotspot to continue with my call while rebooting the Tmobile home internet service.I do not think this service is fit for business use. I am looking for alternative ISP at the end of this month.
The frequent disconnects are annoying when using the internet for working from home. I could handle 1 or 2 discounts late in the day but not multiple discounts throughout the day.I use Zoom and VOIP calls so you can imagine how inconvenient the frequent disconnect can be.So for this week (week of 10/10), I am experiencing only 1 or 2 disconnects per day occurring between 5-7PM.The worst was a week ago in which I experienced 10-15 disconnect instances for several days.If the tower is congested, I would rather have the bandwidth slowed to around 5mbps rather than being completed disconnected.I never experienced these kinds of disconnects using AT&T or Verizon. Luckily, have a Verizon hotspot as backup for work.
Looks like Tmo deprioritizes home internet users. I found this article on the InternetSpeed claimsIt wasn’t all rosy for T-Mobile. Charter argued that because T-Mobile Home Internet customers share the same network as mobile users but are prioritized last, consumers may experience much slower speeds than advertised during times of congestion.
It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment.According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection.I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band?
I am planning to swap out the Sagecom 5g gateway with the Nokia 5g gateway. I am going to try this first to see if this will fix the problem.Anyway, I never noticed the Sagecom gateway becoming too hot though.
I signed up for Tmobile Home Internet 5G service on 9/7/22 and had no problems during the first 2 weeks. Then, on the 3rd week, I started to notice frequent drops in service. where I would get drops between 7:30am to about 7:00PM. It has progressively gotten worse. Today (9/29), I had a total of 10-15 drops. I can no longer make Zoom or VOIP calls as it frequently cuts off during the middle of the calls.My daily usage is about 15G per day so about 450G/month. I don’t think this is is excessive but it appears Tmobile is throttling me now.Ive spoken to Tmobile several times and I tried all their solutions. Power off the device for 1min and power on - Nope. Replace the Sagecom Gateway with another one - Nope Do a factory reset on Home Gateway device. - Nope. Tmobile representative reset the connection from their end - Nope We will add more capacity to the tower - Tower is transmitting N71 (600mhz band but low capacity). I am hoping they will add N41 (2.5ghz band with higher capa
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