Replies posted by TheKryptonian

2 Replies

A
AGReklaw_XX73First activity
asked in Troubleshooting

How Can I Setup My T-Mobile ID for My Home Internet Account...???

can they not try changing your number to your router and seeing then if it will work? I know there used to be only certain numbers recognized as legit (as in tmobile vs wifi app number) where it recognized 870 or 501 as legit arkansas number now finally recognizes 479 which was added after so many people got mobile phones they were low on numbers. maybe they could change your number and it will be recognized as a "real" number as where some newer numbers are recognized only as temporary numbers like those you get assigned in apps you download such as text free and talkatone and text plus apps,etc. That’s a great question. I called again last week armed with some of the info I learned in this thread and they are working on another escalated ticket. I’ll mention this when they call me back for an update. Thanks!

54
F
11 months ago
A
AGReklaw_XX73First activity
asked in Troubleshooting

How Can I Setup My T-Mobile ID for My Home Internet Account...???

When I got my router, I took the optional tablet along with it.  Both devices (router and tablet) had phone numbers attached.  I established an account with the router phone number and associated it with an email I had previously registered with T-Mobile.  Once that link was made, I was able to set a pin, establish AutoPay, and make the first month’s payment since AutoPay didn’t start until the next month. I have a similar issue, except I added a hotspot to my account and registered my T-Mobile ID with that device since I wasn’t able to register with my router. I’ve since dropped the hotspot from my account and can no longer log in and am getting the same error and inability to link my router number to my T-Mobile ID that you all are. Have you ever gotten this resolved? I have gone round after round with support, and at one point had a tech calling me every Tuesday for 5 weeks to update me on the solution...until she stopped.

54
F
11 months ago
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