I’ve had a similar experience to what everyone here has been sharing. I went from a very reliable LTE upgrade to the 5G can. A few months ago I called in with this exact problem of the Internet randomly disconnecting. Interestingly, if you go onto the app it says that the Internet is connected. However, there is no actual Internet. After doing the resets like everyone else for a few weeks, I called service. They exchanged the can because they said that there was an hardware issue that could not be resolved with software. I was exceedingly hopeful.Everything worked well for a few weeks and then the problem started coming back. This time I called right away and after getting through the first representative, I was directed to a higher level of technical support. The second level was not able to figure out what the problem was, and said that he would take this to some other engineers and that he would call me back with a status or resolution. A couple days later I got the call. The tech
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