Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the “problem” that many VOIP devices can’t function by default. She also assured me that it’s a matter of sending request to register a particular device with them (in my case it’s a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent. She collected my download and upload speed (asked me to test it in real time). I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me “complaintID” I could use to track the status of the request. I’ll keep you guys posted. Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn’t fixed. At all. Classic TMobile Customer Service: Very polite and courteous, but they do not help you resolve the problem! I hate calling their customer service because it takes an enormous amount of time, they
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