The loss numbers for me and @play237 are both awful: close to 10%. That amount of packet loss is a serious network concern. See our Speedtest results in this thread.
BTW, the service suddenly degraded on or about January 30, 2023. I was consistently getting 30-40 Mbps upstream for two years before that. WHERE IS T-MOBILE ENGINEERING?
I’m also experiencing unacceptably slow upload speeds in San Jose, CA. I’ve logged over 20 hours with T-Mobile tech support over the last 2 weeks. Replaced my home internet gateway. Verified I am getting 5 bars of signal. Ran over 50 speed tests with download speeds >150 Mbps and upload speeds of <2 Mbps. Basically, not usable for working from home. I created a complaint ticket 13 days ago with a promise to escalate to T-Mobile Engineering. Then, I had to re-escalate it with a supervisor on day 7. Still nothing back from T-Mobile Engineering as of today (day 13). I believe T-Mobile has made a policy change to severely limit upload speeds and is not telling users. What used to be the most user-friendly service around is now close to the worst. I canceled Comcast for lesser problems.Having heard the “we care about you” message from tech support reps who are neither trained nor provided tools to address this issue, I’m at my wits’ end. See my latest speed test:
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