Got my Tmobile Home Internet yesterday and having same issue, will call Tmobile to rollback the firmware for Global VPN fix. Any issues on network speed by rolling back the firmware? No need to rollback. Update to the latest 1609 version instead. Yes, called Tmobile and updated my firmware to .1609 and Global VPN works now. But I do notice that my speed is reduced when connected to the Global VPN, download speed reduces by a factor 2x and upload speed reduces by a factor of 10x. So when working on my remote desktop through VPN connection it is choppy/laggy. Hoping this is a temporary issue hate to switch back to spectrum as Tmobile is faster and cheaper. So anything that's a live app through the tunnel will be like that cause of the translations needed to take place it cause some packet loss in the process
By the way solved means you have a solution to the problem not that you finally figured out what the problem actually is
SOLVED! After days with my IT department and then with Global Protect in Pali Alto, here’s the bottom line. T-Mobile High speed broadband can’t handle IPv6 dynamic IPs therefore can’t communicate in internet. Global Protect can only handle IPv4. There are no settings on T-Mobile gate way to make it just use IPv4. Global Protect doesn’t have a fix/VON software to fix this advanced IPv6 communication I can access my company’s server for data files, outlook for email etc, but cannot access internet based apps like one login or any websites. Except MSN.com - explain that. Not even Google. Com. Have to switch to my Verizon cell data hotspot to my company laptop to access internet. Then switch back to T-mobile when done with internet T-Mobile is using advanced technology that companies are not ready to handle, and will take them a long time to become compatible. Since most users don’t have IOv6, there’s no rush to upgrade corporately. For example, they advise that all the scanner guns in
Basically the T-Mobile router doesn't offer NAT or DNS64 so the information sent to the networks are talking 2 different languages, my best guess is the workaround will be a router with those capabilities connected to your gateway or some sort of software for on Device based translations of the address. Good luck let me know what you do as I'm not really a tech guy yet just learning
I’ve recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet. Here is there response to my support request. T-Mobile's primary service called "5G Broadband" is not true wire-to-site broadband. While Cisco AnyConnect can work over 5G and other wireless connections, MTS does not recommend its usage unless absolutely necessary, and if you utilize a phone line such as Cisco Jabber call quality cannot be guaranteed. The issue is that while 5G can provide broadband level speeds and bandwidth wireless solutions, such as 5G, have a higher tolerance for "packet loss." Packet loss is when individual pieces of data are dropped/lost during transmission. For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect. This is not an issue MTS
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