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rwilson2First activity
posted in Troubleshooting

TMobile Home Internet causes phones to not work

I have just recently started using TMobile Home Internet (the 5G Nokia device that looks like a tall coffee can). When the device is plugged in, our TMobile phones (multiple versions of iPhones) lose about half of their signal strength - and calls end up going to voicemail. Plus text messages (SMS) do not send (get errors).If we turn off the Home Internet device, signals return to normal and everything works again.We have had 3 of these devices - and the behavior was observed on all three. (The first one had a broken power button and I had to hold down the button to get it to work. When I got it working - I noticed the problem immediately. The second device had an issue with the SIM activation, but even without an active SIM we still noted the same issue. The third device is in service right now - same problem.)NOTE: we only have about 2-bars of signal at our house (even the Nokia 5G device has only 2-bars), so this drop in signal to our phones is sufficient to take us out of service. 

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