Despite 4/5 bar connection and proper placement of the router, we frequently experience very slow internet speeds. Sometimes the speeds are fast, so I know it’s possible, but most of the time the speeds are so slow that the internet is completely unusable. A recent speed test showed download speeds of 0.05 Mbps with upload speed of 24.65 Mbps. Customer service has been unhelpful despite multiple calls and tickets. They have sent a new router which didn’t help and for months I’m told there is “maintenance on the towers”. I’m guessing that’s their catch-all excuse since I doubt maintenance and upgrades have been happening for the past year. Is there anything I can do to help this situation or is this just the service we should expect from T Mobile?
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