I have had an Essentials Plan for a while and recently added Home Internet Service with the Bundle promotion. Unlimited 5G Home Internet Plans | T-Mobile 5G Home Internet
The promotion below clearly states that Essentials plan with Home Internet includes 6 months of free Apple TV+ On Us. The agent who signed me up even sent a text message to claim the 6 month subscription. The redemption code in the text was not recognized by Apple TV site. When I called TMobile support to get a valid code, they are now saying that the Essentials plan does not qualify for the 6 month Apple promotion and that they cannot generate a valid code for me.
The web page clearly says it is included, but support says there is nothing they can provide.
What are my next steps?
