T-Mobile partners with tons of streaming services. We love to hear how it is going.
We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t
Does anne else have problems with there home internet saying that it has excellent signal but it has no signal or weak signal and it always buffering when I'm watching a movie on Paramount or it says that I have no internet connection but showing excellent signal .I switched from spectrum because of there bull shit ways with my bill and crappy CS but I didn't want to go from that to this. I've done everything that they suggested on moving in to a different spot but still not getting the same service I had if I knew this I would have gone to a different company all together but since I've been with TMobile for 18 years I thought that it was the right choice but now I'm not sure
I am not able to use Apple TV On-Us even though it says I am active on my account. I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved. Anybody else had similar problems or know how to get it easily resolved?
I have a Magenta Max55 plan which offers Apple TV+ as a free subscription. I activated this and downloaded the app on my LG TV. I used the 6 digit code to access Apple TV and got into the programming. However, the menu says Apple TV+ Free for 7 days and then $6.99/month after that. It’s supposed to be free. Do I need to call TMobile? Apple? Help!
When you sign up for free Netflix Basic w/ T-Mobile, do you set up Netflix password/login for Roku, or do you have to cast Netflix from your iPhone? Will Netflix operate on my Roku (which uses my Fios service)? Do you get sent a lot of promotional text messages from Netflix after you sign up?
I have 2 phones on my TMobile account. the account also has Netflix standard, enabled for 2 streamers. I can login to my Netflix account using my phone… no problem.So now, I want to enable the other phone (an iPhone 14), that’s in my account to be able to use Netflix as the 2nd streamer. When the Netflix app is started on the other phone, it prompts for a login.Question: Can I enable that other phone WITHOUT having to give my Netflix user account and password?? I thought that the app would just show a number I can validate to enable the 2nd phone.
Hi, thanks in advance. I just switched us to a two line Go 55 account which qualifies us for free Netflix Basic. I have Netflix “activated” in our T-Mobile account. I have an existing Netflix account which I haven’t used in a year. Neflix recognizes me, but it asks me to sign up for one of their paid accounts and doesn’t have an option to choose T-Mobile Basic at login. Do I have to pick a paid plan and add my credit card? If so, will I be able to switch that afterwards to the T-Mobile Basic account. I’ve been on the T-Mobile support site and can’t find this specific information.
Support says I have to have an apple phone in order to get the apple TV on us promotion.The website doesn't say that. But I don't get the text verification code to start the process.Somewhere in the fine print says I have to have iTunes apple media services account. I even have an iPhone that doesn't have a number, but support says they have to activate it.sounds like bs
I just signed up with T-Mobile and have the Go5G Plus (1 line). Promo says includes Netflix Basic (1 screen, 9.99 value). Following the prompts, when I go to Netflix, Basic is not an option. I have read it was discontinued but still available for T-Mobile. The other options are ad supported (6.99) and Standard (15.49). I didn’t have a Netflix account previously and it doesn’t seem to show that it is connected to my Netflix account in spite adding it on my T-Mobile account. Any suggestions?
I bought an annual subscription for Apple TV in March 2023. i moved my cell phone service to TMobile in August 2023 and activated the free three months. It looks like it worked and TMobile found my Apple TV account but how do I get the credit for three months ? Or will my subscription be extended for 3 months ? Thanks.
Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?
I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.