Question

Kids Sync Up watch not powering on

  • 18 September 2022
  • 1 reply
  • 792 views

Badge

My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use.  :(

*FYI we’ve done the whole holding the button down, tried other outlets, and even purchased a second t-mobile charging base!


1 reply

Badge

Hi there, 

Sorry to hear about your experience, but we’d like to take a closer look at the watch as it’s something that we haven’t seen before. Will you be able to shoot us an email at skw-feedback@t-mobile.com and we will take it from there. 

Appreciate your patience and partnership,

SyncUP KIDS Watch Team

Reply