Kids Sync Up watch not powering on

  • 18 September 2022
  • 1 reply


My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use.  :(

*FYI we’ve done the whole holding the button down, tried other outlets, and even purchased a second t-mobile charging base!

1 reply


Hi there, 

Sorry to hear about your experience, but we’d like to take a closer look at the watch as it’s something that we haven’t seen before. Will you be able to shoot us an email at and we will take it from there. 

Appreciate your patience and partnership,

SyncUP KIDS Watch Team