SyncUP and IoT
Wearables, asset tracking, and more!
- 167 Discussions
- 737 Replies
I am one of the many who had the SprintDRIVE and loved it. Does T-Mobile have any plans for the SyncUP Drive to do the following the SprintDRIVE could?1. Have the data in real time, and not this 2 to 3 minute delay we currently see?2. Support a 2019 GMC Yukon XL .3. Log onto a website through a computer and download your trips on a monthly basis for business purposes?Thanks,
I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?
I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?
So my kids watch is working in some respects. It’s on, I can press the button and touch screen is responsive to some of my swipe gestures. Also the App shows my sons watch location, I can make calls to it and it rings.However the screen is TOTALLY black. In this odd state I was able to power watch off, I pressed and held power button for a long time and I think another menu came up but I could not see it. A little while later the app advised me the watch powered off. I turned back on and no change, the watch powers back up BUT I still can’t see the screen.I THINK he might have turned the brightness ALL the way down rendering the screen completely black. Horrible design if that’s true because there’s no physical button or quick gesture that I know of to restore brightness. I think I’ll have to take the watch in but has anyone else had this issue? That’s the only logical explanation I have unless the display just gave up the ghost. But again I can hear a few things on certain swip
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda
The app is still saying my child is at the bus stop. I went (twice last week) to check to see if the watch fell off. Nope. Thought this watch would be a great idea to keep track of my child, but it doesn’t show their correct location even after starting the “live tracking.” I love T-mobile for phone service, but this is the second product (the first being the abysmal internet service that I only kept for one month) that relies on their cellular network that has completely failed. We got the watch “free” from a promotion, but I would happily pay the amount to get rid of this anxiety caused by this watch. If you really want to keep track of your child’s location, find something that works, not this.
I’m on my second SyncUp device. Both read the gas and battery info, but give the following under engine health “Unfortunately, this information isn’t available right now.” I’ve talked with TMobile on several occasions. They undated the IMEI in their system with new device. Everything else works but engine health (which is my reason for wanting the device). I even went to my mechanic to make sure he could read the diagnostics port. Any suggestions? It’s the 7000T1.
I just bought the Syncup KIds Watch, and when I got it home I was able to pair it to the app, but then all of a sudden the app said that it could not setup the profile and that we had to unpair the watch and factory rest it. After that when trying to pair it keeps telling me that its the wrong rate plan. I have been on chat and phone calls with support where they say its the correct plan and that its a known issue. Anyone else having this problem and please can someone help me.
My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.
My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.
I’ve been having my home internet for a few months and everything is and was great until one day I thought I had to many devices on at once so I went to my tmoblie internet app and looked at the devices I had connected. And at the time I decided to remove my Nintendo switch for the moment, figuring that I could just you know go back on my switch when the time came to reconnect but when I did maybe a few days later and Error code 2110-3127 has be popping up saying Unable to connect to internet could not perform DNS name resolution try again later . Can someone please help me fix this or add my device back to my internet??
I just received my child’s SyncUp watch and am working on setting it up. Noticed that we aren’t receiving inbound text messages. We are able to send text messages though, just not getting any in. Anyone else come across this issue. Is there any troubleshooting steps to fix this? I’ve already tried restarting and I did turn it off and on.Thank you.
Lost IPhone 11 but found it after I did a trade in for Motorola 2022 so now there are 2 physical SIM cards but one is fully activated for Motorola and one semi working for my IPhone but both have the same number? I would like to have iPhone set up for esim and erase/reuse the iPhone original physical SIM card and don't touch/keep my number and physical SIM card the same for my Motorola? note: iPhone no longer can text normally or set up wifi-calling and fully paid off but I wanted a safer 2nd new phone number unrelated/incomnected to my Motorola and current phone number
I just started 2 watches yesterday.. and I cannot put them into school mode. I set up an automatic schedule and it’s not activated. I also manual tried to turn it on and it says “connecting to watch.. still connecting.. not responding.” I need these modes working so I can have them use them when school starts next week!
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