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SyncUP and IoT

Wearables, asset tracking, and more!

  • 236 Discussions
  • 1,020 Replies
236 Discussions
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Community Manager
HeavenMCommunity Manager
published in SyncUP and IoT
New Year, Who Dis? Rediscover a Trio of T-Mobile Treasures!Blog

Hey T-Mobile Family!It's a brand-spanking-new year, and while you're busy making resolutions you'll definitely (maybe) keep, let's not forget about the T-Mobile gems ready to add some sparkle to your 2024. We're talking about the kind of tech that makes you say, "Wow, where have you been all my life?" So, grab your party hats – we're going on a treasure hunt!🕵️‍♂️ Treasure #1: SyncUp Watches for Kids – Parenting Like a Pro!First up on our map is the treasure for the tiny explorers in your life – the SyncUp Kids Watch. It's like giving your kiddo a little bit of independence while you keep the captain's hat firmly on. These snazzy wrist wonders help you stay connected with your mini-me's adventures, whether they're navigating the playground or the backyard. With real-time location tracking, messaging, and those all-important step counters (because every treasure hunter needs to know how far they've roamed), it's the perfect sidekick for your little ones and peace of mind for you. Ahoy

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4 months ago
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hover848First activity
asked in SyncUP and IoT
T-mobile home internet router not working with (some) Matter Smart Home Devices

I bought some Leviton 215P smart plugs and I just cannot get them working on my t-mobile router. I have gone through numerous steps to try and get this working but no luck.I suspect the router is the issue because I got the plugs to pair with my matter controller immediately when I took them to a different home using Optimum and an Arris router.After working with Leviton, they also suspect the router. I have Nest thermostats that use Matter but apparently they use threads and not Wi-fi.Has anyone got Matter over Wi-fi to work on a t-mobile home internet wi-fi network?I did enroll in the Leviton Matter programI have the devices and controller all on the same 2.4GHz networkNone of Apple TV, Eco Dot or Homeassistant will pair with the Leviton (but they will on the Optimum wi-fi)The Plug will enroll on the network and can be controlled by the Leviton App, its just Matter thats not working.

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9 hours ago
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hannahwilson12300First activity
asked in SyncUP and IoT
T-Mobile 5G Hotspot

Has anyone experienced an issue with the T-Mobile 5G hotspot saying “wifi radio disabled” ? If so has any found a solution or have an answer on what to do. The device was swapped out and still having same issue. 

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19 hours ago
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JillCFirst activity
asked in SyncUP and IoT
SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch.  Then it shows “missed call”.  When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.   Please help!  How do I fix it?  

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2 days ago
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Oranges24First activity
asked in SyncUP and IoT
SyncUP Kids Step Count

Hi. My SyncUP Kids watch has stopped counting steps. I’ve rebooted it and checked the firmware (it’s the same as another watch that is working). Is there anything I can do to fix this? TIA

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2 days ago
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kmp2024First activity
posted in SyncUP and IoT
SyncUP Trackers DANGEROUS!!!

Recently we were “sold” three SyncUP trackers. The battery lasted 5 days, so I went to return them. T-Mobile sent a UPS return form with LARGE RED letters - do not put this product on a passenger airplane!!!I, of course, had one in each of my two checked bags on a recent trip! After all, isn’t one of the major reasons for having a tracker to find your lost luggage.  The packaging even has a nice picture of the tracker affixed to a bag!!!!!I really want to thank T-Mobile for putting myself, my family and all of the other passengers on my recent flight in DANGER!!!!Does any one know how I can report this to the correct governmental agency? 

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2 days ago
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Colorado MikeNovice
asked in SyncUP and IoT
SyncUp Kids Watch Hacked?

I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me.Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf.Has anyone experienced this issue? Thanks!

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syaoran
Pillar
8 days ago
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Kernold10Novice
asked in SyncUP and IoT
Sync Up 2 Watch Microphone Issues

We recently upgraded to the Sync Up 2 watch. Setting it up was a pain. If you upgrade from a previous watch, fully delete the previous watch from your sync up app BEFORE turning on the new watch. If not you may get a "weak signal' warning on the watch.Anyhow, the microphone on this watch randomly turns off. The only way to make the microphone work again is either to reboot the watch (turn off/turn on) or to factory reset the watch. Anyone else with this problem? Other solutions?

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12 days ago
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SlowrolltoperfectionFirst activity
asked in SyncUP and IoT
Syncup Kids Watch issue

Bought a used syncup kids watch to replace a broken one. After getting the sim activated, can't pair with the app. Says it's registered with another user. Messaged the person I bought them from and he bought them from someone else and resold them. T-Mobile can't work around this problem apparently. Anyone have this issue and has been able to correct it?

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16 days ago
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Bink53Novice
posted in SyncUP and IoT
Blink Sync Mod Difficulties

I don’t know if this will further the conversation or not but I found a link that may further help you.. https://www.reddit.com/r/blinkcameras/comments/12vk68r/blink_sync_module_firmware_update/?rdt=61545

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17 days ago
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ZSMAMMAFirst activity
asked in SyncUP and IoT
SynchUp watch calls not working

My daughter's watch will not make or receive calls. Has anyone else experienced this. It can send/receive texts, but calls fail or when I call her the watch does nothing. Defeats the purpose of even having it. Will be returning of this isn't remedied. 

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18 days ago
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ch87First activity
asked in SyncUP and IoT
SyncUP kids watch group text

Is there a way to set up a group text on the SyncUP kids watch? I tried setting up a group chat for me, my son & his dad and he’s getting the messages, but they didn’t start their own conversation. Instead, they are going to our individual text threads which makes the conversation very confusing. Please help! Thank you!

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19 days ago
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Bird4343First activity
asked in SyncUP and IoT
kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… 

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19 days ago
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momabonanniFirst activity
asked in SyncUP and IoT
SyncUp Watch audio messages dont play on my android samsung

Granddaughter just got a new SyncUp Watch.  i sent her an audio message - she can hear it.  she sent me back an audio message and when I click on it, I can hear one audible click, then nothing.  I have read several issues in this group about audio files not playing on the ‘sent’ phone - but from a year or two ago.  Is this audio issue still a problem?

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20 days ago
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DaraBFirst activity
asked in SyncUP and IoT
Contacts with only an email?

Setting up new watch for my son and trying to add his cousin as a contact but the cousin has no phone or watch just an ipad with a email address. was hoping they could text but seems I need a phone number to add the contact. anyone have insight or workaround? 

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21 days ago
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MlofferFirst activity
asked in SyncUP and IoT
sync up tracker goes offline

I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

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21 days ago
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RobertG37First activity
asked in SyncUP and IoT
Can you view a child's texts with the Kids SyncUp watch?

I can see who my child has texted and who has texted her via her SyncUP watch on the History screen in the app, but is there any way to see the content of the texts, other than on the watch itself?

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27 days ago
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rblizzard0975Novice
asked in SyncUP and IoT
SyncUp Kids

I am unable to create a profile in the Syncup Kids app. Please help, I keep getting a error message. 

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28 days ago
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DNVRBRNCOFANFirst activity
asked in SyncUP and IoT
T-Mobile SyncUP Kids watch - Powered on but total black/blank screen

So my kids watch is working in some respects.  It’s on, I can press the button and touch screen is responsive to some of my swipe gestures.  Also the App shows my sons watch location, I can make calls to it and it rings.However the screen is TOTALLY black.  In this odd state I was able to power watch off, I pressed and held power button for a long time and I think another menu came up but I could not see it.  A little while later the app advised me the watch powered off.  I turned back on and no change, the watch powers back up BUT I still can’t see the screen.I THINK he might have turned the brightness ALL the way down rendering the screen completely black.  Horrible design if that’s true because there’s no physical button or quick gesture that I know of to restore brightness. I think I’ll have to take the watch in but has anyone else had this issue?  That’s the only logical explanation I have unless the display just gave up the ghost. But again I can hear a few things on certain swip

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29 days ago
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TherapistPollackFirst activity
asked in SyncUP and IoT
Kids SyncUp watch microphone not working

My son’s watch microphone seems to be out? He can hear us but we can’t hear him. Any recommendations?

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1 month ago
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chikitahFirst activity
asked in SyncUP and IoT
History

why isn’t all calls and text showing up on my tmobil bill?

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tidbits
Pillar
1 month ago
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AlejoFirst activity
asked in SyncUP and IoT
Time change on SyncUP Kids Watch 2

How do you change the time on the SyncUp Kids Watch 2? 

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1 month ago
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madlaFirst activity
asked in SyncUP and IoT
Can't connect to AWS VPN starting this year

I use AWS VPN to connect to my work. There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN.In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that.Anybody can connect using AWS VPN over t-mobile hotspot? 

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1 month ago
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valmamaFirst activity
asked in SyncUP and IoT
Sync Up Kids App is down again?????

First day of school, been trying for a week to get the app to work and it won’t on any device. Have restarted phones, watches, cleared cache and reinstalled app. When will this thing be back up?? Very stressful!

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1 month ago
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bornitzLearner
asked in SyncUP and IoT
SyncUP drive shows location unavailable

Hi,  My SyncUp drive in my car shows “location unavailable” today, but worked fine yesterday. Any thoughts? Thanks in advance, Bonnie 

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1 month ago
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