SyncUP and IoT

Wearables, asset tracking, and more!

  • 118 Discussions
  • 651 Replies

118 Discussions

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MrsPiniliFirst activity
asked in SyncUP and IoT

T-Mobile® SyncUP KIDS™ Watch (Sprint)

Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.

2
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1 day ago
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Brown77First activity
asked in SyncUP and IoT

tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

4
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4 days ago
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N323DLFirst activity
asked in SyncUP and IoT

SyncUp Watch Showing Offline

My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was “Offline.” I’ve restarted the watch multiple times but no luck. 

19
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Pillar
5 days ago
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Bird4343First activity
asked in SyncUP and IoT

kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… 

9
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6 days ago
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NJ_CalFirst activity
asked in SyncUP and IoT

Is there a limit to how many contacts for the SyncUP KIDS Watch?

Is there a limit to how many contacts can be setup for the SyncUP KIDS Watch?

0
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7 days ago
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skesanaFirst activity
asked in SyncUP and IoT

BMW text notifications

i have tmobile cell phone (Iphone) and as well magenta drive in my BMW..... text messages are not showing up on my car screen....used to have it till last week when i had AT&T...no changes done to my cell phone…...

0
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9 days ago
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reneex13First activity
asked in SyncUP and IoT

Kids Sync Up watch not powering on

My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use.  :(*FYI we’ve done the who

0
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15 days ago
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WcbarnettFirst activity
asked in SyncUP and IoT

Stuck in safe mode

4 SyncUp watch since December. This one is stuck in safemode and it says press volume button to select the mode to start normally... well I hate to tell you,  there is no volume button. These things were a great idea, but they are terribly flawed. 

0
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15 days ago
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TysonFirst activity
asked in SyncUP and IoT

Sync Up Kids Watch not charging after April update unless rebooted

Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?

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17 days ago
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megtimjudeFirst activity
asked in SyncUP and IoT

Attaching a sync-up tracker to a dog collar

i bought a sync-up tracker to be used to track my dog or other things. Problem is there is no way to attach it to my dogs collar. The lanyard that came with it is useless . Any ideas?/

5
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Pillar
17 days ago
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FrustratedgramaFirst activity
asked in SyncUP and IoT

syncUp kids watch no text notification sound

Why does the SyncUp watch not have a sound notification when receiving a text? Sound and vibration is on in settings but it doesn’t work for texts!

0
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19 days ago
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magenta1440208First activity
asked in SyncUP and IoT

SyncUP worked and then went offline

This has been real nice in tracking business and pleasure mileage until it went offline .  I got it back online  when I realized this had happened but found it is offline again.  Why is it going offline?  Is this something that is going to happen from  now on? 

6
K
20 days ago
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MarvinbabyFirst activity
asked in SyncUP and IoT

keep syncup watch charging?

Is it okay to keep the SyncUP watch charging? I’d like to make sure it’s 100% so I have it charged every night. Or do I have to wait for it to die before charging?

0
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22 days ago
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sakaleitaFirst activity
posted in SyncUP and IoT

Can I turn ON and/or OFF my hotspot remotely?

I need this hotspot to allow me to moniter my cabin 300 miles away. I get a good connection from the cell phone tower in view from my cabin. I would like to be able to turn it on when I need to access what ever I have connected to the Wi-Fi .And then turn it. off

12
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23 days ago
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bryantheflashcwFirst activity
asked in SyncUP and IoT

SyncUp Drive not working

I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS

13
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23 days ago
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makindavlynFirst activity
asked in SyncUP and IoT

SyncUP Drive not reading diagnostic codes

I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?

2
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24 days ago
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UltimateBidFirst activity
asked in SyncUP and IoT

SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

2
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25 days ago
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Birb3000First activity
posted in SyncUP and IoT

Sync Up Kids Watch Offline AGAIN

For the second or third time this week, it goes offline. Anyone else??

3
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26 days ago
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WatchmomFirst activity
asked in SyncUP and IoT

syncup kids watch school mode

Hi folks. I got the SyncUP watch for my kiddo yesterday, and I can’t get the school mode schedule to work. I set up a schedule, but it is not following the schedule. It’s randomly turning itself off and on, almost like the time is wrong. Is it a time zone issue? Has anyone run into this? The watch updated last night, so that shouldn’t be the problem. 

8
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1 month ago
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Kat058First activity
asked in SyncUP and IoT

SyncUp Battery Life?

I bought the SyncUp tracker to use in my daughter’s backpack for school. How long should the battery last before having to charge it? Per the Website the battery is supposed to last up to 7 days but this one the battery is drained half way by the time she gets home from school and so I have to charge it everyday. Is this normal or does it need to be replaced?

0
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1 month ago
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JudiBGoodFirst activity
asked in SyncUP and IoT

how do i block directory assistance on one phone

My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone

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1 month ago
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Ebreezy83First activity
asked in SyncUP and IoT

Syncup app not working

SyncUP app not working today. Anyone else having any issues? I keep getting a message saying unable to  connect to SyncUP services. 

3
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1 month ago
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Robb D.First activity
asked in SyncUP and IoT

SyncUP GPS not working

The app is still saying my child is at the bus stop. I went (twice last week) to check to see if the watch fell off. Nope. Thought this watch would be a great idea to keep track of my child, but it doesn’t show their correct location even after starting the “live tracking.”  I love T-mobile for phone service, but this is the second product (the first being the abysmal internet service that I only kept for one month) that relies on their cellular network that has completely failed. We got the watch “free” from a promotion, but I would happily pay the amount to get rid of this anxiety caused by this watch. If you really want to keep track of your child’s location, find something that works, not this.  

0
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1 month ago
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Mrs.AlvarezFirst activity
asked in SyncUP and IoT

Mobile Hotspot connection

How do I recover or change my cellphone hotspot password?

0
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1 month ago
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WonjinPRookie
asked in SyncUP and IoT

Kids syncup won't turn on

Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?Thank you.

15
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1 month ago
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