SyncUP and IoT

Wearables, asset tracking, and more!

  • 163 Discussions
  • 792 Replies

163 Discussions

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joendiverFirst activity
asked in SyncUP and IoT

Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?

I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected".  Essentially not able to get an external IP address.So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked.  And them I swapped back, and this router (Netgear M1) wasn't working again.  That's when I knew Tmo blocked this router for fast.tmobile.com APN.So I had to use the static IP sim in this Netgear M1 Router.Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network c

20
A
20 hours ago
M
melissamFirst activity
asked in SyncUP and IoT

Kids Synchup Watch won't charge

I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.

1
F
4 days ago
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WonjinPRookie
asked in SyncUP and IoT

Kids syncup won't turn on

Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?Thank you.

13
Z
6 days ago
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WatchmomFirst activity
asked in SyncUP and IoT

syncup kids watch school mode

Hi folks. I got the SyncUP watch for my kiddo yesterday, and I can’t get the school mode schedule to work. I set up a schedule, but it is not following the schedule. It’s randomly turning itself off and on, almost like the time is wrong. Is it a time zone issue? Has anyone run into this? The watch updated last night, so that shouldn’t be the problem. 

6
T
10 days ago
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GogofletchFirst activity
asked in SyncUP and IoT

SyncUp Kids stuck at loading screen

I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda

26
V
14 days ago
magentapink
magentapinkFirst activity
asked in SyncUP and IoT

1.1.1.1 DNS Service

I like using the Cloudflare's new public DNS resolver 1.1.1.1​ because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 1.1.1.1 && 1.0.0.1 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!

7
R
15 days ago
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Fi0naFirst activity
asked in SyncUP and IoT

Charge cord

Just got my phone today, the charge cord is the same plug at both ends. I know I’m technology challenged but shouldn’t one end be different than the other? The cord won’t plug into the cube, both ends are for the phone. Help

2
drnewcomb
15 days ago
X
xo_teajayFirst activity
asked in SyncUP and IoT

SYNCUP DRIVE SD-7000T1

I cannot get the SYNCUP DRIVE SD-7000T1 to sync with my phone. I go to the Sync Up app, add a new car, I scan the device and it says to plug in and drive around for 15 minutes. It won’t move from that screen no matter how long I drive around. I have no idea what to do. 

0
X
18 days ago
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BillNFirst activity
asked in SyncUP and IoT

Does the Cellspot need to stay plugged into router after setup?

Had a Booster which worked fine until it broke.  Now after 3 months TMobile said new boosters were not available.  The suggested the Cellspot. Does the Cellspot need to stay connected to router via Ethernet cable after setup?

1
syaoran
21 days ago
S
spiffykyleFirst activity
asked in SyncUP and IoT

SyncUP kids watch won't accept incoming calls

Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends". 

4
S
22 days ago
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N323DLFirst activity
asked in SyncUP and IoT

SyncUp Watch Showing Offline

My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was “Offline.” I’ve restarted the watch multiple times but no luck. 

4
H
22 days ago
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tampa_mobilemanFirst activity
asked in SyncUP and IoT

Sync-Up Keeps Adding New Cars, Merging Deletes Previous History, Why?

I am about fed up with this thing. I did a merge on one of my two cars and ended up losing all the previous history of the car I had set up. There was no explanation given as to what data would be lost. Now I am afraid to try a merge with the other car.The second and most annoying problem now is when the device is unplugged and plugged back in a New Car is added. Why is this happening and is there any way to prevent it?

4
S
23 days ago
J
jones.christopherFirst activity
asked in SyncUP and IoT

Kids SyncUp cradle replacement

I cannot find a Kids SyncUp cradle replacement after child stepped on and broke charging cradle.  Is there a replacement available for purchase?

1
K
24 days ago
M
magenta10619898First activity
asked in SyncUP and IoT

T-Mobile Home Internet + Google Nest WiFi

I purchased T-Mobile Home Internet and just set it up. When I plug the Ethernet into my Google Nest WiFi router, it does not work. Does anyone know how to get the T-Mobile Home Internet working with a Google Nest WiFi mesh network?

18
K
1 month ago
M
megtimjudeFirst activity
asked in SyncUP and IoT

Attaching a sync-up tracker to a dog collar

i bought a sync-up tracker to be used to track my dog or other things. Problem is there is no way to attach it to my dogs collar. The lanyard that came with it is useless . Any ideas?/

2
M
1 month ago
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wf72431First activity
asked in SyncUP and IoT

SyncUP malfunction?

Is there any reason why SyncUP would show Diagnostic Trouble Code (DTC) but my car (no check engine light) or OBD2 scanner does not pick up the code?

13
A
1 month ago
M
MeltedartsFirst activity
posted in SyncUP and IoT

syncip kids, new watch not checking off tasks

I just got the sync up kids watch. It worked perfectly last night. This morning it will not allow my kid to check off any of the tasks.Defeats the whole purpose of setting up reminders if it doesn't work. 

2
K
1 month ago
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bryantheflashcwFirst activity
asked in SyncUP and IoT

SyncUp Drive not working

I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS

11
D
1 month ago
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magenta8524159First activity
asked in SyncUP and IoT

No hotspot - authentication failed - what next?

Greetings - Have an unlocked AT&T LG V-20 working great on T-Mobile networks, except it will not authenticate for hotspot or any type of tethering. Do I need a custom APN?Thanks.

2
O
1 month ago
G
gjbarnesRookie
asked in SyncUP and IoT

SyncUp Drive constant "Low oil pressure" notifications

I’ve had a T-Mobile SyncUp Drive in my 2010 Toyota Prius for a few weeks.  It works well except for non-stop spamming me with notifications for “Oil Pressure Alert” : “Low oil pressure has been detected in your vehicle”.  This happens every 5-10 minutes while driving.  It makes the system fairly useless, as I have to either check a gazillion false alerts, or disable everything else useful. I had it checked out by an actual Toyota maintenance department at a Toyota dealership.  They said they ran their own OBD scans and did multi-point inspections of anything related to oil pressure and level.  They found no problems anywhere, and their best guess is SyncUp Drive is defective / malfunctioning. How can I troubleshoot this, and/or disable just the false Oil Pressure alerts? The app only allows you to change the following Health notifications: Check engine, Low battery, Diagnostic trouble codes, Recalls, Brake Fluid.

5
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1 month ago
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tacomaguy20First activity
asked in SyncUP and IoT

hotspot 2FA authentication

I was trying to set up tmobile tuesday with the phone number my hotspot is using. I see there is 2FA authentication where it texts a code to that same phone number but I’m not in possession of my hotspot as it’s being used to monitor security cameras remotely. The customer service at tmobile told me I can go over there and connect to the hotspot with my phone and should be able to see a “messages” area in mobile.hotspot.com and it will allow me to retrieve the sms text I was sent. Is there an easier way to do this? I see on the tmobile app there is a usage history area where it tells me the data I’ve used and there is a messages area but its blank.  

0
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1 month ago
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Lyndsey_ErikaFirst activity
asked in SyncUP and IoT

to many ways to hack

Why is there so many ways to utilize a second number ??? 

0
L
1 month ago
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TysonFirst activity
asked in SyncUP and IoT

Sync Up Kids Watch not charging after April update unless rebooted

Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?

1
K
2 months ago
C
CorndogFirst activity
posted in SyncUP and IoT

syncup

The screen times out too quickly. If my son is texting, it goes dark quickly. Is there a setting adjustment I can make?

1
K
2 months ago
K
kimba1964First activity
asked in SyncUP and IoT

download to pc contacts, photos and texts

can I (through T mobile) download to my pc the last cloud save of my contacts, photos and text messages that are on my phone ,> i do not have the phone to connect to internet.

0
K
2 months ago
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