SyncUP and IoT

Wearables, asset tracking, and more!

  • 167 Discussions
  • 737 Replies

167 Discussions

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edtazFirst activity
asked in SyncUP and IoT

syncup fail to connect on both many times

This is the third time I have problems with sycup.It's like the security have no clue to setup these devices It's starting to piss me off.Stuck in waiting to detect drive 15min never changed on the app.

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1 day ago
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KoscheiFirst activity
asked in SyncUP and IoT

SyncUP DRIVE frustrating limitations

I am one of the many who had the SprintDRIVE and loved it.  Does T-Mobile have any plans for the SyncUP Drive to do the following the SprintDRIVE could?1.  Have the data in real time, and not this 2 to 3 minute delay we currently see?2. Support a 2019 GMC Yukon XL .3. Log onto a website through a computer and download your trips on a monthly basis for business purposes?Thanks,

0
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1 day ago
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makindavlynFirst activity
asked in SyncUP and IoT

SyncUP Drive not reading diagnostic codes

I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?

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3 days ago
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MlofferFirst activity
asked in SyncUP and IoT

sync up tracker goes offline

I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

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5 days ago
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Cust1First activity
asked in SyncUP and IoT

IOT Business cost

My IOT EV Charger uses a SIM to connect to the cloud via 4G.I will be purchasing 4 EV ChargersI am an HOAWhat are my connection costs… 

0
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8 days ago
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Lilschmitty82First activity
asked in SyncUP and IoT

Sync UP watch text notifications

I have texted my daughter and she says that if she doesn’t see it right away that there is no notification that she missed a text so she doesn’t know to text me back. How do I make sure she is seeing missed calls/texts on her Home Screen? 

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9 days ago
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DNVRBRNCOFANFirst activity
asked in SyncUP and IoT

T-Mobile SyncUP Kids watch - Powered on but total black/blank screen

So my kids watch is working in some respects.  It’s on, I can press the button and touch screen is responsive to some of my swipe gestures.  Also the App shows my sons watch location, I can make calls to it and it rings.However the screen is TOTALLY black.  In this odd state I was able to power watch off, I pressed and held power button for a long time and I think another menu came up but I could not see it.  A little while later the app advised me the watch powered off.  I turned back on and no change, the watch powers back up BUT I still can’t see the screen.I THINK he might have turned the brightness ALL the way down rendering the screen completely black.  Horrible design if that’s true because there’s no physical button or quick gesture that I know of to restore brightness. I think I’ll have to take the watch in but has anyone else had this issue?  That’s the only logical explanation I have unless the display just gave up the ghost. But again I can hear a few things on certain swip

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9 days ago
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darFirst activity
asked in SyncUP and IoT

syncUp Tracker

has anyone have this plugged in to a power bank to extend battery life?

11
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10 days ago
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magenta10619898First activity
asked in SyncUP and IoT

T-Mobile Home Internet + Google Nest WiFi

I purchased T-Mobile Home Internet and just set it up. When I plug the Ethernet into my Google Nest WiFi router, it does not work. Does anyone know how to get the T-Mobile Home Internet working with a Google Nest WiFi mesh network?

23
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11 days ago
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GogofletchFirst activity
asked in SyncUP and IoT

SyncUp Kids stuck at loading screen

I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda

33
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11 days ago
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Robb D.First activity
asked in SyncUP and IoT

SyncUP GPS not working

The app is still saying my child is at the bus stop. I went (twice last week) to check to see if the watch fell off. Nope. Thought this watch would be a great idea to keep track of my child, but it doesn’t show their correct location even after starting the “live tracking.”  I love T-mobile for phone service, but this is the second product (the first being the abysmal internet service that I only kept for one month) that relies on their cellular network that has completely failed. We got the watch “free” from a promotion, but I would happily pay the amount to get rid of this anxiety caused by this watch. If you really want to keep track of your child’s location, find something that works, not this.  

7
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11 days ago
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FrustratedwsyncFirst activity
asked in SyncUP and IoT

SyncUp device not reading engine health

I’m on my second SyncUp device.  Both read the gas and battery info, but give the following under engine health  “Unfortunately, this information isn’t available right now.”  I’ve talked with TMobile on several occasions.  They undated the IMEI in their system with new device.  Everything else works but engine health (which is my reason for wanting the device).  I even went to my mechanic to make sure he could read the diagnostics port.  Any suggestions?  It’s the 7000T1.  

0
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13 days ago
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tomchavez17First activity
asked in SyncUP and IoT

Synup Kids Watch Wrong Rate Plan

I just bought the Syncup KIds Watch, and when I got it home I was able to pair it to the app, but then all of a sudden the app said that it could not setup the profile and that we had to unpair the watch and factory rest it. After that when trying to pair it keeps telling me that its the wrong rate plan. I have been on chat and phone calls with support where they say  its the correct plan and that its a known issue. Anyone else having this problem and please can someone help me. 

0
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15 days ago
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cjdad71First activity
asked in SyncUP and IoT

syncUp kids stuck in silent mode

My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.

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16 days ago
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RobynBcn
asked in SyncUP and IoT

SyncUP Kids return device

Hi all,  I just received a SyncUp Kids device for my kid and after some testing (less than a day), we decided that is not for us. Is this something that could be returned to T-Mobile?  Thank you.

0
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22 days ago
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magenta4LRookie
asked in SyncUP and IoT

Unable to create profile on Syncup kids app using iphone

I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says: “There was an error while updating your profile.  Please try again.”    I tried at least 10 times.   Has anyone encountered this issue?

13
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23 days ago
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ZMacFirst activity
asked in SyncUP and IoT

SynchUp Watch not charging

My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

2
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25 days ago
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Leah03First activity
asked in SyncUP and IoT

Nintendo switch wont connect to my Internet

I’ve been having my home internet for a few months and everything is and was great until one day I thought I had to many devices on at once so I went to my tmoblie internet app and looked at the devices I had connected. And at the time I decided to remove my Nintendo switch for the moment, figuring that I could just you know go back on my switch when the time came to reconnect but when I did maybe a few days later and Error code  2110-3127 has be popping up saying Unable to connect to internet could not perform DNS name resolution try again later . Can someone please help me fix this or add my device back to my internet??

0
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26 days ago
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vswartz418First activity
asked in SyncUP and IoT

SyncUp Watch not receiving inbound texts

I just received my child’s SyncUp watch and am working on setting it up. Noticed that we aren’t receiving inbound text messages. We are able to send text messages though, just not getting any in. Anyone else come across this issue. Is there any troubleshooting steps to fix this? I’ve already tried restarting and I did turn it off and on.Thank you. 

0
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28 days ago
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RayJay28First activity
asked in SyncUP and IoT

SyncUp watch keeps turning off and on

We’ve had this watch for 1 day and it keeps randomly turning off then on. This will happen 3 to 4 times every 30minutes. I have tried the restart and also factory reset but it does not fix the problem. Any suggestions?

0
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30 days ago
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JessieDAccountFirst activity
asked in SyncUP and IoT

2 Phones w Physical Sim Cards? ESim

Lost IPhone 11 but found it after I did a trade in for Motorola 2022 so now there are 2 physical SIM cards but one is fully activated for Motorola and one semi working for my IPhone but both have the same number? I would like to have iPhone set up for esim and erase/reuse the iPhone original physical SIM card and don't touch/keep my number and physical SIM card the same for my Motorola?  note: iPhone no longer can text normally or set up wifi-calling and fully paid off but I wanted a safer 2nd new phone number unrelated/incomnected to my Motorola and current phone number 

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gramps28
Pillar
1 month ago
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Jessiquita11Rookie
asked in SyncUP and IoT

school mode not responding

I just started 2 watches yesterday.. and I cannot put them into school mode. I set up an automatic schedule and it’s not activated. I also manual tried to turn it on and it says “connecting to watch.. still connecting.. not responding.” I need these modes working so I can have them use them when school starts next week!

9
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1 month ago
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TherapistPollackFirst activity
asked in SyncUP and IoT

Kids SyncUp watch microphone not working

My son’s watch microphone seems to be out? He can hear us but we can’t hear him. Any recommendations?

2
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1 month ago
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Birb3000First activity
posted in SyncUP and IoT

Sync Up Kids Watch Offline AGAIN

For the second or third time this week, it goes offline. Anyone else??

9
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1 month ago
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EdimosFirst activity
asked in SyncUP and IoT

How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it. 

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1 month ago
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