SyncUP and IoT

Wearables, asset tracking, and more!

  • 156 Discussions
  • 766 Replies

156 Discussions

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magenta10619898First activity
asked in SyncUP and IoT

T-Mobile Home Internet + Google Nest WiFi

I purchased T-Mobile Home Internet and just set it up. When I plug the Ethernet into my Google Nest WiFi router, it does not work. Does anyone know how to get the T-Mobile Home Internet working with a Google Nest WiFi mesh network?

18
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5 hours ago
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N323DLFirst activity
asked in SyncUP and IoT

SyncUp Watch Showing Offline

My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was “Offline.” I’ve restarted the watch multiple times but no luck. 

3
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3 days ago
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megtimjudeFirst activity
asked in SyncUP and IoT

Attaching a sync-up tracker to a dog collar

i bought a sync-up tracker to be used to track my dog or other things. Problem is there is no way to attach it to my dogs collar. The lanyard that came with it is useless . Any ideas?/

2
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9 days ago
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joendiverFirst activity
asked in SyncUP and IoT

Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?

I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected".  Essentially not able to get an external IP address.So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked.  And them I swapped back, and this router (Netgear M1) wasn't working again.  That's when I knew Tmo blocked this router for fast.tmobile.com APN.So I had to use the static IP sim in this Netgear M1 Router.Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network c

19
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9 days ago
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wf72431First activity
asked in SyncUP and IoT

SyncUP malfunction?

Is there any reason why SyncUP would show Diagnostic Trouble Code (DTC) but my car (no check engine light) or OBD2 scanner does not pick up the code?

13
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10 days ago
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GogofletchFirst activity
asked in SyncUP and IoT

SyncUp Kids stuck at loading screen

I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda

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10 days ago
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MeltedartsFirst activity
posted in SyncUP and IoT

syncip kids, new watch not checking off tasks

I just got the sync up kids watch. It worked perfectly last night. This morning it will not allow my kid to check off any of the tasks.Defeats the whole purpose of setting up reminders if it doesn't work. 

2
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12 days ago
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bryantheflashcwFirst activity
asked in SyncUP and IoT

SyncUp Drive not working

I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS

11
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23 days ago
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magenta8524159First activity
asked in SyncUP and IoT

No hotspot - authentication failed - what next?

Greetings - Have an unlocked AT&T LG V-20 working great on T-Mobile networks, except it will not authenticate for hotspot or any type of tethering. Do I need a custom APN?Thanks.

2
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24 days ago
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gjbarnesRookie
asked in SyncUP and IoT

SyncUp Drive constant "Low oil pressure" notifications

I’ve had a T-Mobile SyncUp Drive in my 2010 Toyota Prius for a few weeks.  It works well except for non-stop spamming me with notifications for “Oil Pressure Alert” : “Low oil pressure has been detected in your vehicle”.  This happens every 5-10 minutes while driving.  It makes the system fairly useless, as I have to either check a gazillion false alerts, or disable everything else useful. I had it checked out by an actual Toyota maintenance department at a Toyota dealership.  They said they ran their own OBD scans and did multi-point inspections of anything related to oil pressure and level.  They found no problems anywhere, and their best guess is SyncUp Drive is defective / malfunctioning. How can I troubleshoot this, and/or disable just the false Oil Pressure alerts? The app only allows you to change the following Health notifications: Check engine, Low battery, Diagnostic trouble codes, Recalls, Brake Fluid.

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25 days ago
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tacomaguy20First activity
asked in SyncUP and IoT

hotspot 2FA authentication

I was trying to set up tmobile tuesday with the phone number my hotspot is using. I see there is 2FA authentication where it texts a code to that same phone number but I’m not in possession of my hotspot as it’s being used to monitor security cameras remotely. The customer service at tmobile told me I can go over there and connect to the hotspot with my phone and should be able to see a “messages” area in mobile.hotspot.com and it will allow me to retrieve the sms text I was sent. Is there an easier way to do this? I see on the tmobile app there is a usage history area where it tells me the data I’ve used and there is a messages area but its blank.  

0
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25 days ago
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Lyndsey_ErikaFirst activity
asked in SyncUP and IoT

to many ways to hack

Why is there so many ways to utilize a second number ??? 

0
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26 days ago
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TysonFirst activity
asked in SyncUP and IoT

Sync Up Kids Watch not charging after April update unless rebooted

Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?

1
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1 month ago
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CorndogFirst activity
posted in SyncUP and IoT

syncup

The screen times out too quickly. If my son is texting, it goes dark quickly. Is there a setting adjustment I can make?

1
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1 month ago
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kimba1964First activity
asked in SyncUP and IoT

download to pc contacts, photos and texts

can I (through T mobile) download to my pc the last cloud save of my contacts, photos and text messages that are on my phone ,> i do not have the phone to connect to internet.

0
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1 month ago
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jiyuuFirst activity
asked in SyncUP and IoT

Existing customer bring own device for upgrade

Plenty of information on existing customer upgrading device (purchase from Tmobile) but I could not find information on fees and setup if I bring in my own device (purchase unlocked phone from XYZ). Any help would be greatly appreciated. Regards. Jiyuu

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1 month ago
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imatacoFirst activity
asked in SyncUP and IoT

Problem with SyncUp Drive device

Hello everyone, I have been having a lot of trouble with my SyncUp Drive device lately. It keep giving push notifications about my vehicle being towed, but in reality, my car is safe and sound in my drive way. Now it would not be a problem if it doesn’t doing it over and over again in the middle of the night. Have anyone been having the same problem and were you able to solve it? If so, please show me what you have done to stop it because I really like my SyncUp Drive and I would hate to let it go because of this issue. Thanks in advance everyone for your help!

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1 month ago
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RadiogentFirst activity
asked in SyncUP and IoT

We have a LM1200 cellular modem located remotely on the T-mobile network..what is the IP address?

 can the external IP address of the remotely located cellular modem be lfound within my T-mobile account or found in some other manner?  Since the modem is remote the My IP address here at home is not useful.

0
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1 month ago
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KparkerFirst activity
asked in SyncUP and IoT

SyncUp kids pairing with Phone App

I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn’t pair and now doesn’t have the option. Is there a trick to pair the watch?

43
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1 month ago
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Leeann27First activity
asked in SyncUP and IoT

SYNCUP watch stuck at pair with phone screen

Sync up kids watch says to pair, app seems stuck in setting up profile.  Anyone have tips to resolve this? 4 calls to customers service with no luck. 

2
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1 month ago
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WonjinPRookie
asked in SyncUP and IoT

Kids syncup won't turn on

Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?Thank you.

12
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1 month ago
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CrapmasterFirst activity
asked in SyncUP and IoT

SyncUP DRIVE Tow Detected alerts

I recently moved the SyncUP DRIVE from my old car to a new car, Hyundai Ioniq 5. It works otherwise, but I’m constantly getting Tow Detected, Your Hyundai Ioniq 5 is being towed! alerts. These are extremely annoying due to the sound alert the app makes, these are quite random, can happen from a couple of times a minutes to every few minutes.Any thoughts, what could trigger this alert and is there something I can do to stop them? If I can’t resolve this, I won’t be able to keep using the SyncUP DRIVE with this car, the alerts are too annoying.

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1 month ago
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BeaFirst activity
asked in SyncUP and IoT

I cannot Sync my iphone 12 Pro Max to my Digits

I cannot Sync my iphone 12 Pro Max to my Digits account. 

2
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1 month ago
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hjchase1First activity
asked in SyncUP and IoT

SyncUp & Drive kills batteries/alternator

I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still un

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2 months ago
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amp4lessFirst activity
asked in SyncUP and IoT

Port Open

Need to open port 44158  both directions and 22 442 outbound    

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2 months ago
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