SyncUP and IoT
Wearables, asset tracking, and more!
- 164 Discussions
- 794 Replies
Hi, I looked over the internet to see if there was something i was missing. I just upgraded to the v2 as the original cellspot stopped working 6 months ago ( just green power light nothing else) The new one started with green flashing power and amber flashing internet. I had originally setup through my archer ax21 router but after two days switched to plugging directly into the modem. (a tplink tc-7620) and plugging the router into the lan port. Now i have green flashing power and solid amber internet led.I called customer support and that was fruitless. After 20 minutes of telling the person on the phone that she doesnt have a script for my question she checked with her colleagues and told me that xfinity comcast doesn't block customers ports. ( Not entirely true as there are about a dozen ports they do block that started way back with the sasser worm iirc). I have tried various port scanners and the results are mixed but it seems to say that the ports are open but filtered? No expla
I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected". Essentially not able to get an external IP address.So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked. And them I swapped back, and this router (Netgear M1) wasn't working again. That's when I knew Tmo blocked this router for fast.tmobile.com APN.So I had to use the static IP sim in this Netgear M1 Router.Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network c
I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.
Hi folks. I got the SyncUP watch for my kiddo yesterday, and I can’t get the school mode schedule to work. I set up a schedule, but it is not following the schedule. It’s randomly turning itself off and on, almost like the time is wrong. Is it a time zone issue? Has anyone run into this? The watch updated last night, so that shouldn’t be the problem.
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda
I like using the Cloudflare's new public DNS resolver 184.108.40.206 because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 220.127.116.11 && 18.104.22.168 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!
Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends".
I am about fed up with this thing. I did a merge on one of my two cars and ended up losing all the previous history of the car I had set up. There was no explanation given as to what data would be lost. Now I am afraid to try a merge with the other car.The second and most annoying problem now is when the device is unplugged and plugged back in a New Car is added. Why is this happening and is there any way to prevent it?
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS
I’ve had a T-Mobile SyncUp Drive in my 2010 Toyota Prius for a few weeks. It works well except for non-stop spamming me with notifications for “Oil Pressure Alert” : “Low oil pressure has been detected in your vehicle”. This happens every 5-10 minutes while driving. It makes the system fairly useless, as I have to either check a gazillion false alerts, or disable everything else useful. I had it checked out by an actual Toyota maintenance department at a Toyota dealership. They said they ran their own OBD scans and did multi-point inspections of anything related to oil pressure and level. They found no problems anywhere, and their best guess is SyncUp Drive is defective / malfunctioning. How can I troubleshoot this, and/or disable just the false Oil Pressure alerts? The app only allows you to change the following Health notifications: Check engine, Low battery, Diagnostic trouble codes, Recalls, Brake Fluid.
I was trying to set up tmobile tuesday with the phone number my hotspot is using. I see there is 2FA authentication where it texts a code to that same phone number but I’m not in possession of my hotspot as it’s being used to monitor security cameras remotely. The customer service at tmobile told me I can go over there and connect to the hotspot with my phone and should be able to see a “messages” area in mobile.hotspot.com and it will allow me to retrieve the sms text I was sent. Is there an easier way to do this? I see on the tmobile app there is a usage history area where it tells me the data I’ve used and there is a messages area but its blank.
Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.