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Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?

  • 20 May 2020
  • 4 replies
  • 1768 views

I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.

I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.

My non-static IP service was originally attached to this router, but a couple of months ago it quit working.

By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected".  Essentially not able to get an external IP address.

So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked.  And them I swapped back, and this router (Netgear M1) wasn't working again.  That's when I knew Tmo blocked this router for fast.tmobile.com APN.

So I had to use the static IP sim in this Netgear M1 Router.

Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.

So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network completely?  If yes, why?  There are a number of us using this device on Tmo network, I am sure.

Please help ASAP!

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Best answer by tmo_ian 27 May 2020, 17:11

I couldn't find anything that says we block the Netgear Nighthawk M1 or any other mobile hotspot from working on the T-Mobile network. Of course, the normal Bring your own device (BYOD)​ disclaimer applies; we can't guarantee we can get all devices working, but we definitely want to try our best.

The biggest question I have is what rate plans do you have? They need to be Mobile Hotspot plans to work in a Mobile Hotspot device. If they're plans designed for phones, they won't work.

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4 replies

Joe-

Yes, T-mobile has blocked these devices by their IMEI #s. I would like to hear an official reason as to why they're doing this. My hope is that they will expand coverage for their home ISP through 4Glte.

Same thing happened to me with my Netgear Nighthawk M1. I have a feeling I know who your provider is and they're complete garbage when it comes to customer support.

Userlevel 2
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I couldn't find anything that says we block the Netgear Nighthawk M1 or any other mobile hotspot from working on the T-Mobile network. Of course, the normal Bring your own device (BYOD)​ disclaimer applies; we can't guarantee we can get all devices working, but we definitely want to try our best.

The biggest question I have is what rate plans do you have? They need to be Mobile Hotspot plans to work in a Mobile Hotspot device. If they're plans designed for phones, they won't work.

Userlevel 2
Badge +10

Were you able to determine which plan you have? You can view it in the T-Mobile app or on My T-Mobile.

iv have the same problem here. Im 99% sure its t-mobile blocking the device. iv paid for both plans, and phone line with unlimited ($65) and a device plan ($20-$50). Ive even puller SIM out of other devices just for progress of elimination. What i want to know is if anyone has found other providers that will support the Nighthawk and if anyone share what they have found. i was going to look in spectrum and xfininty. and give that a try. MY theory is that ATT and T-Mobile has struck some sort of deal to keep the device off their next work cause the Nighthawk appeared with ATT first. (its just a theory tho)

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