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Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?

  • 20 May 2020
  • 15 replies
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I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.

I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.

My non-static IP service was originally attached to this router, but a couple of months ago it quit working.

By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected".  Essentially not able to get an external IP address.

So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked.  And them I swapped back, and this router (Netgear M1) wasn't working again.  That's when I knew Tmo blocked this router for fast.tmobile.com APN.

So I had to use the static IP sim in this Netgear M1 Router.

Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.

So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network completely?  If yes, why?  There are a number of us using this device on Tmo network, I am sure.

Please help ASAP!

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Best answer by tmo_ian 27 May 2020, 17:11

I couldn't find anything that says we block the Netgear Nighthawk M1 or any other mobile hotspot from working on the T-Mobile network. Of course, the normal Bring your own device (BYOD)​ disclaimer applies; we can't guarantee we can get all devices working, but we definitely want to try our best.

The biggest question I have is what rate plans do you have? They need to be Mobile Hotspot plans to work in a Mobile Hotspot device. If they're plans designed for phones, they won't work.

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15 replies

Joe-

Yes, T-mobile has blocked these devices by their IMEI #s. I would like to hear an official reason as to why they're doing this. My hope is that they will expand coverage for their home ISP through 4Glte.

Same thing happened to me with my Netgear Nighthawk M1. I have a feeling I know who your provider is and they're complete garbage when it comes to customer support.

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I couldn't find anything that says we block the Netgear Nighthawk M1 or any other mobile hotspot from working on the T-Mobile network. Of course, the normal Bring your own device (BYOD)​ disclaimer applies; we can't guarantee we can get all devices working, but we definitely want to try our best.

The biggest question I have is what rate plans do you have? They need to be Mobile Hotspot plans to work in a Mobile Hotspot device. If they're plans designed for phones, they won't work.

Userlevel 3
Badge +10

Were you able to determine which plan you have? You can view it in the T-Mobile app or on My T-Mobile.

iv have the same problem here. Im 99% sure its t-mobile blocking the device. iv paid for both plans, and phone line with unlimited ($65) and a device plan ($20-$50). Ive even puller SIM out of other devices just for progress of elimination. What i want to know is if anyone has found other providers that will support the Nighthawk and if anyone share what they have found. i was going to look in spectrum and xfininty. and give that a try. MY theory is that ATT and T-Mobile has struck some sort of deal to keep the device off their next work cause the Nighthawk appeared with ATT first. (its just a theory tho)

Yes, got the same issue. My Netgear Nighthawk M1 can not connect to T-mobile LTE as well.

Zipcode is 95054.

Please resume this service, otherwise, it forces us to switch to another provider.

Same here. My device was working for a short period of time and now states mobile broadband disconnected. It is definitely tmobile as I have swapped in an att and a verizon sim both work without issue. T-mobile please stop blocking our device's. 

Have you set the APN manually? The ATT devices only have the ATT APN by default.  You need to manually setup with TMO one (fast.t-mobile.com).  Also, the manual APN setting is buggy so you need me make sure it’s still set as the “active” APN after it’s first reboot.  I have 5 bars of T-mobile service on mine thanks to b66 support.

If you are still having issue you may be on an older firmware (I’m on Feb 2020).  Sadly to get an update from some older versions you need to be attached to the ATT network.  I got my first update by activating a one month prepaid ATT hotspot plan.  Once I got the device up to date, I switched back to the TMO account.

Yes, got the same issue. My Netgear Nighthawk M1 can not connect to T-mobile LTE as well.

Zipcode is 95054.

Please resume this service, otherwise, it forces us to switch to another provider.

Did you by any chance get it fixed. I just bought one not knowing this was a problem. I’ve looked everywhere but can’t find any solutions. Thanks in advance 

Make sure your setting → advanced settings → cellular page looks like this:  (especially the blue radial button next to the t-mobile APN)

 

Yup same problem with my unlocked Mr1100-NAS model. Data is being blocked as the device still shows me missed calls and texts in the control center. T-Mobile please stop blocking these devices. I even went so far as to get a data only sim and that did not work. 

T-Mobile there has to be a MAC Address block list you can reference to see if our devices are being blocked on the data side.

Joe-

Yes, T-mobile has blocked these devices by their IMEI #s. I would like to hear an official reason as to why they're doing this. My hope is that they will expand coverage for their home ISP through 4Glte.

Same thing happened to me with my Netgear Nighthawk M1. I have a feeling I know who your provider is and they're complete garbage when it comes to customer support.

I can confirm that the TMO technical escalation desk confirmed that they have blocked my Netgear Nighthawk M1 as it detected it was a Mobile Router, but my SIM was on a (valid TMO) phone line.  I was told that my router would not work as phone plans have unlimited data.  But when I mentioned that the phone plan i has a built-in high-speed data cap on the phone SIM I was using, I was told that it didn’t matter.   There was no escalation, no options.  Just purchase a new Hotspot plan.  Makes no sense.  I am returning my router, and will use an old samsung to share internet.  A bit ridiculous, and looks to me like either a cash grab, or a blunt solution to a narrow technical issue (inability to cap internet based on IMEI). 

Joe-

Yes, T-mobile has blocked these devices by their IMEI #s. I would like to hear an official reason as to why they're doing this. My hope is that they will expand coverage for their home ISP through 4Glte.

Same thing happened to me with my Netgear Nighthawk M1. I have a feeling I know who your provider is and they're complete garbage when it comes to customer support.

I have used a NightHawk MR1100 for 5 years now on T Mobile and pay for Unlimited HotSpot on the military one plan with no issues. I get speeds up to 100 Mbs at times. 

I have used a NightHawk MR1100 for 5 years now on T Mobile and pay for Unlimited HotSpot on the military one plan with no issues. I get speeds up to 100 Mbs at times. 

Does this mean that AT&T and Verizon phone sim card data still work on the netgear nighthawk? Time to switch carriers?

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