I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.
I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.
My non-static IP service was originally attached to this router, but a couple of months ago it quit working.
By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected". Essentially not able to get an external IP address.
So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked. And them I swapped back, and this router (Netgear M1) wasn't working again. That's when I knew Tmo blocked this router for fast.tmobile.com APN.
So I had to use the static IP sim in this Netgear M1 Router.
Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.
So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network completely? If yes, why? There are a number of us using this device on Tmo network, I am sure.
Please help ASAP!
Best answer by tmo_ian
I couldn't find anything that says we block the Netgear Nighthawk M1 or any other mobile hotspot from working on the T-Mobile network. Of course, the normal Bring your own device (BYOD) disclaimer applies; we can't guarantee we can get all devices working, but we definitely want to try our best.
The biggest question I have is what rate plans do you have? They need to be Mobile Hotspot plans to work in a Mobile Hotspot device. If they're plans designed for phones, they won't work.