I purchased a SynchUp Kids watch for my child. It worked fine on the first day but seems to be having issues sending text messages after receiving an update on Jan 25. All other functions are fine (inbound texts, inbound/outbound calls, GPS, etc.). After contacting support, they confirmed that it is a known issue, and their technical team is working on it. They could not give an estimate on when it would be fixed.
Anyone else having this issue and vague response from support? It has been about 3 days since I opened the case. I’m also a little disappointed that I will need to call back in for updates. I would think that the support team would at least reach out or be able to provide more information. I’ve only unfortunately been able to speak with level 1 support who does not have much information.