Trying to add my kid’s mom to the syncup app as a guardian, and she continually gets the error:
“Your invite is unavailable because your syncup kids admin updated or removed your contact number. Update your number to match the one in your invite or ask your admin to send a new invite.” When she does that, I do see the Resend Invite button disappear on my end, so I know it’s communicating at some point.
After confirming 1,000 times that the numbers match, it never works, and kicks you back out to the Home Screen that she can’t really do anything else on. I have tried sending the invite from the contact that I created, but also tried going from the Home Screen, where you create a group then select or create a contact (I've tried both) and send the invite from there. Doing it that way prompts to make sure they are over 18, and when I say yes it just returns to the contact page and does nothing. The only way out of that page is to click Cancel in the upper right corner.
I’ve already been on with support, and they seemed to have no idea and said to wait 42 hours to try again because, magic. So I’m hoping someone here might have some insight that can help with this beyond frustrating app. Never mind the constant errors in red on the bottom saying “Something went wrong. Try again later.” Like, does anyone QC this thing before it’s put out in production??
