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Timex FamilyConnect having problems charging

  • 28 January 2020
  • 1 reply
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Hello community,

I would like to know if other people is having the same problem.

My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature.

My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?

BR

Jaime

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Best answer by tmo_chris 29 January 2020, 23:47

Sorry to hear the watch is giving you trouble! If you have not already, we will want to look into doing a master reset. If the issue persists, we may need to look into replacement options with you. Using your Timex FamilyConnect smartwatch for kids | T-MOBILE SUPPORT

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Sorry to hear the watch is giving you trouble! If you have not already, we will want to look into doing a master reset. If the issue persists, we may need to look into replacement options with you. Using your Timex FamilyConnect smartwatch for kids | T-MOBILE SUPPORT

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