Change existing 2-factor authentication on prepaid

  • 26 December 2023
  • 2 replies


I have two-factor authentication (TFA/MFA) set up with an authentication app for my prepaid account.  I just got a new phone and am trying to find how to switch the codes over to it, but I cannot find where to make the change.  I can’t remember how I set 2FA up previously, as it was several years ago.  Does anyone know how to do this?  

2 replies

Userlevel 7
Badge +14

Did you transfer your data to the new phone? Your apps should of transferred also.


Yes, but the 2FA authorizations did not transfer with it, and the app I'm using has no apparent way of extracting the seed information.