Community
Prepaid
T-Mobile.com Account

T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

23 Discussions
230 Replies

When you subscribe we will email you when there is a new topic in this category

23 Discussions

Recently active

Most replies Most views Newest first

okquestionFirst activity

asked in T-Mobile.com Account

still receiving emails for my prepaid although im not using it anymore

I bought a prepaid during my stay in the USA and refilled my prepaid for 2 or 3 months. Then I left and didnt pay anymore bc I didnt need the US sim card anymore but I still receive emails that say “refill your account”. What do I do in Order to make it stop?

8 days ago

MajorRathboneLearner

asked in T-Mobile.com Account

T-Mobile ID

Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was “We're sorry, we don't recognize this email.” Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the "You're In" email, confirmation of order email, terms of service mail, as well as several marketing emails).Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers).However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (n

9 days ago

tien900First activity

posted in T-Mobile.com Account

Why are we being penalized suddenly for paying with a credit card?

I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.

9 days ago

elsrjFirst activity

posted in T-Mobile.com Account

Terrible website and app.

The website and app are awful and only getting worse. I’m at the verge of changing companies. While there are a lot of perks to having T-mobile (free Wi-Fi on select flights), the cost is no longer worth the terrible service, especially for prepaid customers. You can’t do anything on your own on the website –– not even access a PDF of a bill statement –– and the app is always broken; if only it’d run as well as the T-mobile Tuesday app. You’d think such a large company would have better web developers. My plan, as a prepaid customer, is way too expensive for such terrible service. And please don’t remove complaints as they’re very useful for those considering switching. Fix your tech!

11 days ago

kathyrothbergRookie

asked in T-Mobile.com Account

Verizon is still Primary?

I recently switched to T-mobile. When I turn on the phone it says T-mobile on the left upper corner, however when I check settings Verizon is still listed as primary carrier. Is this the way it should be?

12 days ago

No BuenoFirst activity

asked in T-Mobile.com Account

why is disingenuous T-Mobile now removing the chat when you talk to an agent

Once upon a time with Tmobile, the chats were just there for many years when you have a chat with a T-Mobile representative and then they also text you and send you their id and name… now the conversation gets erased immediately, Unless you screenshot certain things the next representative you talk to Khols you are a liar and says you never had that conversation with anyone even though they can see the chat but now you can’t see it make sure you guys screen shoot your things and I’m gonna end up leaving Tmobile. It’s been 23 years. In the last few years have been a nightmare.

14 days ago

Paul FFirst activity

posted in T-Mobile.com Account

Unable to set up account for wireless Wi-Fi

Unable to create account for my new wireless wifi. Talked to 11 customer service personal but they all give up after 45 minutes. so far 7 hours phone time. .Do not know why account gets stuck while trying to input info. Heard every wild reason possible. Would welcome any thoughts. Thank Paul F

14 days ago

D'andre loyal customerFirst activity

posted in T-Mobile.com Account

accessing my T-Mobile account without using the old number

Hello my name is D'andre Dempsey, appointment with you all and trying to access my account online it was telling me to verify the number that I had with so I don't have to phone anymore to get the medication how can I get into my account without using that option

15 days ago

mallardFirst activity

asked in T-Mobile.com Account

Authenticator app

I have a Legacy Pay as You Go prepaid plan. How do I add Google Authenticator as my 2FA verification method? I’m unable to find anything about this in “My Account.”

18 days ago

kevin4byuFirst activity

asked in T-Mobile.com Account

T-Mobile App not working with my prepaid account

I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?

18 days ago

hobbyfarm0924First activity

asked in T-Mobile.com Account

Problems with linking my internet phone number to my t-mobile ID

So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says

18 days ago

YK770First activity

asked in T-Mobile.com Account

I can't log into my account from my computer

Why, after I enter the correct login and the correct password, the login page for my account is loaded on a new one? and directly from a smartphone, I go normally, but on a macbook I can’t.

20 days ago

bojan135First activity

posted in T-Mobile.com Account

Can't refill prepaid account online

Anyone else not able to refill their prepaid account online? My option is grayed out for 2 months now, nobody can tell me what's going on with it, I have to call to get it refilled.

1 month ago

ltbearFirst activity

asked in T-Mobile.com Account

Problem linking phone number to My T-Mobile.

I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again."Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved."I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything.A screenshot of the message that keeps popping up everytime I sign in:

3 months ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?

6 months ago

fcbleoeeFirst activity

asked in T-Mobile.com Account

T-Mobile app is not working

Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.

6 months ago

george2104158799First activity

asked in T-Mobile.com Account

I cannot access my t-mobile account with my app; nor can I on the web..

When I log in on the web using my laptop or my cell phone, this error appears.F451 Service Unavailable "UH oh; it looks like we have our wired crossed!"Login on the T-Mobile app; this error message appears. "Sorry we're not ready for you yet; we're working on improving your app experience."My phone number used to be on my sister's family account with T-mobile for a very long time and within the last two weeks, my sister and I decided that I open a new prepaid account and my phone number be ported because I didn't want a different phone number. Upon my service activation, all went south. The site and the t-mobile app worked as expected until then. When I tried to register my t-mobile account, I couldn't register with my same email address. I called 611 and they weren't successful afterwards. After more than 72 hours, I still couldn't transfer my email address to my account so I decided to go postpaid. At this point these error messages started.I screen-captured both error messages and b

6 months ago

SvenRookie

asked in T-Mobile.com Account

Unable to create a T-Mobile ID because the PIN is missing

I want to create a T-Mobile ID for a PrePaid SIM card but the PIN which was set in the Store is not the PIN I noted.Also they don´t give me the account number.Now I can´t create a T-Mobile ID for recharge.Is there a way to create a T-Mobile ID without the PIN or a way to reset the PIN with the help of the PUK code?Unfortunately I can´t call the helpline because I´m not yet in the US.

7 months ago

SvenRookie

asked in T-Mobile.com Account

Combine 3 PrePaid numbers in one T-Mobile ID

I´m looking for a way to manage 3 PrePaid cards with one mail address (T-Mobile ID).All “solutions” I find in the web doesn`t work.

7 months ago

beachcondo99First activity

asked in T-Mobile.com Account

grnchFirst activity

asked in T-Mobile.com Account

I cannot get past the security questions

I have a postpaid account which is working fine and I can manage my postpaid phone lines just fine.However, I also had to create a separate account with a separate email address to manage a prepaid phone for an elderly relative.Immediately after I log in to my prepaid account (email address ending in @gmail.com), it asks me to answer security questions, to which I no longer remember the answers. I probably entered random answers when I first set them up, because I never forget my password (I use LastPass).In fact my password is still working just fine, so I don't even understand why it's asking me to verify security questions after I have successfully logged in?I thought security questions were used only when you forget your password (which again, I never do).There is no other verification method offered on the Security Questions screen. How do I get past these security questions if I don't know the answers, but do know my password?

2 years ago

19,829: Topics
78,928: Replies
1,256,969: Members

New badge winners

KissyCohas earned the badge Curious George
Sexieyes69has earned the badge Curious George
robinrenee01has earned the badge Curious George
f23948has earned the badge Inquirer
Santyshas earned the badge Curious George

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.