T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 67 Discussions
  • 321 Replies

67 Discussions

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hobbyfarm0924First activity
asked in T-Mobile.com Account

Problems with linking my internet phone number to my t-mobile ID

So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says

7
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10 hours ago
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kevin4byuFirst activity
asked in T-Mobile.com Account

T-Mobile App not working with my prepaid account

I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?

19
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4 days ago
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Mike in VegasFirst activity
posted in T-Mobile.com Account

horrible service

T-Mobile reviewThe worse experience I ever had inn transferring over from Verizon to T-Mobile.  I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing.I signed up 9/11/234 & am still trying to change a password & get my $381.25 (8 days later).  Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store ( ½ hour each way which I did & waited in line for over ½ hour to get help) to get a password to open my account (didn’t know how to even give me a password).  Then, if can’t get it there he will call me back in 5 days.The rebate was done all wrong al

1
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Pillar
7 days ago
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Anonymous
asked in T-Mobile.com Account

Please delete my community account

Hello, Since I recently changed my T-mobile ID (binding phone number to new email), this account is idle. I can't change my community username myself, I hope that the community administrator will delete my community account and let my new account use my current username. Thank you!

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gramps28
Pillar
9 days ago
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metroFirst activity
asked in T-Mobile.com Account

Why did I receive an email that "msisdn has been changed"?

I received the following email:From:  no-reply@t-mobile.comSubject:  Your T-Mobile Account has been updatedT-Mobile Notification: Subscriber ModifiedDear Customer,Subscriber has been modified for device # . The msisdn has been changed from # to # xxxxxxxx .Sincerely,T-Mobile Customer Service where xxxxxxxxxx is a phone number. I recognized the phone number as being for a SIM that I had used in an Android tablet. When I stopped using the tablet over 5 years ago, I also discontinued the phone line and removed it from my T-Mobile account. I just looked at my T-Mobile account now and it doesn’t show this number. Why did I receive this email and what does it mean?

3
gramps28
Pillar
10 days ago
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sentaphilRookie
asked in T-Mobile.com Account

How do I access my T-Mobile account without my phone number or password...

Currently overseas in NEPAL and will be here for a few months longer.I lost my phone a few hours ago and I’m worried it’s gone for good. I’ve already set the iphone to lost mode, contacted the police and sent them the IMEI number, but I don’t have access to my T-MOBILE account to suspend my sim. I should mention that phone calls to and from my phone won’t even work unless it’s connected to wifi. I need to suspend my SIM card but I can’t even log into my T-Mobile account. Is there anything that can be done? I am using my laptop to write this.

6
gramps28
Pillar
12 days ago
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David3638First activity
asked in T-Mobile.com Account

Unable to view billing details online

I’ve been having issue for months when logged in my business online account, and not able to see billing details. It kept loading and loading… 3 months ago, I spoke to customer service. They told me there were system update. Now I realized it’s not system update, there’s something wrong. I spoke to customer service yesterday, they opened a ticket for me (they’ve been saying that months ago. No one ever called me back). Now I’m not able to log in period. It just showing I’m not invited to account hub. I’m the owner of the account. I only have one email account. Now what? It’s so frustrating.

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14 days ago
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Skeet12First activity
posted in T-Mobile.com Account

Hi this is Alicia

I know how you guys can cheat people and I did my own math and this is how you guys cheat can't believe you guys you say you guys help people and you guys say one time payment but you got to let me pay pay here is a proof of my math. 

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14 days ago
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nonamewifiiRookie
asked in T-Mobile.com Account

Delete My T-mobile ID Account

I transferred my number from Verizon to T-Mobile 3 days agoI have a problem linking my phone number with my email. I get this message: We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access.When I contacted customer service, they did not know what this thing was, and I waited for two days not 24 hours and same problem, and until this moment no one knows a solution to this problem. The email is: nonamewifi@icloud.com Please help me solve the problem of link my phone to this email.my phone number is : 8782233878Knowing that I have tickets number : 77516705and no one does anything, I love T-Mobile and do not want to go to another company. please help me to unlock my email or Delete my email in the system and i will create another account with same email and Thank you

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16 days ago
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KrystalmFirst activity
asked in T-Mobile.com Account

t mobile has no sympathy

My brother is in the icu and my dad and younger brother are on his plan. My parents have tried to get into his account to make payments and to make changes to account holders. Because he is the main account holder they cannot tell us anything about the account even though they know he is in icu and cannot speak. Is there anyway we can get some kind of information from them? 

1
gramps28
Pillar
18 days ago
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mywaynowayFirst activity
asked in T-Mobile.com Account

link

I have tried to open the link to get my instructions on submitting my trade in, however it says it cannot recognize this site. Help?

1
syaoran
Pillar
26 days ago
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Vi ALLFirst activity
posted in T-Mobile.com Account

Setting up "Bank Account" as an Auto payment menthod

Hi There, I am not sure if anybody has/had encountered this issue before and I would appreciate any advice/recommendation regarding this issue tat i am haivng.  As you may be aware, in order to qualify for auto pay discount (based on plan, you may qualify for auto pay discount $5 per line), you would need to use either DEBIT card or Bank Payment as your default payment method for Auto pay. Now i had enrolled for auto payment with my back payment method but for some reason, transcation was declined due bank was not able to clear the payment for some reason (Not that i did not have money in the account but for some technical reason it got rejected from the bank side when T-Mobile tried to process the due amount by using the bank). Due to that, I can’t now use that method (It’s greyed out and it says, you are not allowed to use this method anymore). So, I tried calling customer care multiple times and explained this and mentioned that I would like to use different bank for to make payment

0
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26 days ago
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CJ2020First activity
asked in T-Mobile.com Account

Issue with no data, calling, text since Last week... Major account issue

Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support as supposedly as it was said by sprint advisor “It is considered a VIP Escalation and those are sometimes handled within a day or so” this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.

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Community Manager
1 month ago
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E. MorganFirst activity
asked in T-Mobile.com Account

Profile's Media Setting - 4k uhd video

is this extra?

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1 month ago
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JRS2First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Still happening, apparently over the past four years. Every other thread has been marked “solved” though none were. It would be nice to have a solution to this. Users are able to sign in, but even though they get past OKTA, the are getting a 503 error during the handoff to the new server. So in my case, I can sign in and see some information, but I can’t access any of my account services. This happens on my wifi and cell data; it happens in every browser, in both private and familiar windows, as well as in the app and Safari on my phone. It would be nice to have a soution for this.  

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1 month ago
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harkniiFirst activity
posted in T-Mobile.com Account

AutoPay discount for debit card payment not reflecting on future bill

I added my debit card for AutoPay, but my upcoming bill does not reflect a discount. Should I watch for that to appear on the actual bill?

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1 month ago
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LogisticsjoeFirst activity
asked in T-Mobile.com Account

Auto pay discount

Since T Mobil de idea to drop credit cards from auto pay (which was an odd thing to do in my.opinion) I went amd started a separate bank account just for this bill. That was done due to them being hacked. To protect my 75 bucks a month and limit my risk.So...why does the app continue to look like I will be charged 85? Can someone fix this?

2
gramps28
Pillar
1 month ago
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magenta8885027First activity
asked in T-Mobile.com Account

Dial it XX

i have four lines on my account. For one of the accounts, there is a text labeled ‘Dial it xx”.  What does this mean?  There are a lot of those over the last few months and I cannot figure out what kind of text that would be.  Any help is appreciated!

5
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Community Manager
1 month ago
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JessieAnnFirst activity
asked in T-Mobile.com Account

Won't let me set my address for 911

I tried to put in my address for 911 but it keeps telling me it cannot save it. When I hit save a pop up box gives me a suggestion that gives me the option to continue with that address or edit it. I edit it to the suggestion and it still does not save it. The only difference it gives me is the additional four digits on my zip code. Does this seem like an error on the website’s part? Has anyone else had this issues?

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1 month ago
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wags57First activity
asked in T-Mobile.com Account

Can't buy prepaid online?

Just got T-Mobile home internet and set up My T-Mobile account. Want to purchase prepaid sims for our unlocked iPhones but when I try to shop through my account it will only offer unlimited plans.  Don’t need 5G or unlimited data on our phones and their 6GB a month plan would work for us but I’m unable to buy it online...whats the deal with this?  

0
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1 month ago
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TahgFirst activity
asked in T-Mobile.com Account

I cant login to my T-mobile account

My account was due $135 so i paid off $37.95 on May 21st, I am just now trying to log back in to pay the $97.05 remaining bill. I can login to my account and put the verification code in perfectly fine, but then it keeps showing me this screen telling me to Connect my Phone Number to my TMobile account. This is where i’m getting confused, whenever I type in my phone number it gives me a popup saying “Please verify your 10 digit T-Mobile phone number is correct”. I am infact typing in my phone number correctly so i have no clue why it keeps saying this and preventing me from accessing my account fully. Please help 

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1 month ago
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dezmo907Speaker
asked in T-Mobile.com Account

Sprint customer

I was a Sprint customer.I cannot login to the Tmobile website.. i get routed to a Sprint sign in page and it says my account closed after i sign in.I prefer to use the website to download bills, etc.However the Tmobile app works fine. Also I get many ‘timeout errors” on login and this Community.  

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1 month ago
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younginFirst activity
asked in T-Mobile.com Account

wifi

is my wifi p/w the same as my online p/w? 

1
gramps28
Pillar
1 month ago
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tien900First activity
posted in T-Mobile.com Account

Why are we being penalized suddenly for paying with a credit card?

I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.

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1 month ago
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bobby2478Rookie
asked in T-Mobile.com Account

Tmobile.com: Payment history not displaying amount paid

From Tmobile.com, under My account dropdown, there is Account Activity. Here you can see payment history. It shows the date, phone number / line, and description of payment, but the amount to the right for nearly all payments just shows “-”. It used to display the actual amount.How can we make Tmobile aware of this issue so they can fix it? It’s been broken for several months.

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1 month ago
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