t mobile has no sympathy

  • 10 September 2023
  • 1 reply


My brother is in the icu and my dad and younger brother are on his plan. My parents have tried to get into his account to make payments and to make changes to account holders. Because he is the main account holder they cannot tell us anything about the account even though they know he is in icu and cannot speak. Is there anyway we can get some kind of information from them? 

1 reply

Userlevel 7
Badge +14

They can do guest pay.

Also if they have access to his phone they can log into his MyTmobile account and change line settings to full access.