5G Home Internet Suddenly Very Unstable And Technical Support Is Essentially Useless

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I had just posted in another forum.

“TMO has absolutely oversold their home Internet. My service was great for 1 year- slower speeds than Cox, however, the connection was very stable. Over the past 3 months we have ZERO internet from 5 pm until about 10 pm. Called tech support,, the matter was escalated and they are going to call me back. A Supervisor even called me because I am a 20 year customer. What are they going to do -- it is either add more towers or remove customers!

My family members have demanded we go back to Cox. SuperBowl is coming up and the men in my house are not happy so 15 minutes ago I recommended Cox and am just reconfiguring a few things..

I wonder what will happen with TMO. If you think about almost every new initiative they undertake ends because of issues on their end --TV, their original prepaid card, their TV portal, their box. their home router for calls etc --the list goes on and on.

I work from home and cannot deal with Internet that does not work.

The pricing is great which is what attracted me and for just about a year it was good and now went back to Cox and got a good deal. I took the price comparable> The option.I used to have the Ultimate and if anything good came out of this I now know that the slower speeds of 100 down work just fine. I never got anything over 25 with TMO and when it worked it was fine.


My prediction for TMO moving forward -- heavy throttling and new pricing options with data caps”