help

The app is very unreliable.  It either shows nothing found -- or----

4 IOS 15 iPhones (we have one  IOS 16x and one IOS 17x phones)And two other devices that are legitimate---then shifts to ‘Let’s Get You Reconnected”

Meanwhile, my computer IP Scanner shows **8** devices (plus the router) --- with 2 additional “unidentified device”. That is right now -- I have seen several more unidentified devices at other times.

   Who/ what are these mystery devices? I don’t know.   Because the T-Mobile app does not give me internal works access, I cannot control /chase down . I cannot rename any of them (My phone, Wife’s phone, irrigation, barn camera, -- whatever). I cannot allow/block by MAC address---   😡

 My T-Mobile router is the black Sagemcon router.  I may try the add my own router to see how that works..

    I don’t see an obvious way to disable the T-Mobile wifi ------ which I suspect is where/how  the mystery connections are coming in.    

Sorry, but I am in a different world (Mac and IOS) -- and I am not programmer/script translator.  

I strongly feel that this is a T-Mobile user interface issue that they are failing to address.

I am seriously contemplating reverting to my somewhat slower wired ISP

@Ashie,  “...what device is listed as 33ce”

those are the last four digits of the device’s MAC address.  For the devices the TMO HI app doesn’t recognize by name it displays “Device (xxxx)”. The MAC address can often be found printed on a sticker  affixed to the device.