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When I open the home Internet app most of the time it tells me. That I can't connect dry. Restarting the app, it does it. Primarily when I go to the devices prompt on the app. I've tried restarting the app 100 hundreds of times but nothing works.

 

@Egarn I would take the gateway back to your local T-Mobile store, show them the screenshot, and ask for a replacement. I had a similar situation and they were helpful and provided me with a replacement gateway and new SIM card. 

I hope this helps. 

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