I have had the service for about 10 months started with a consistent 4 bars, everything worked fine for the first 9, recently I started having problems, signal dropped to 3 bars, occasionally 4, ethernet is working with OK speeds (250-290) but WIFI is sometimes connected without internet and when it is connected some sites work, others won’t load.
After several conversations with tech support, they were helpful but only solution they had was to send me a replacement gateway, another KVD21, it works worse than the original, won’t even connect to the phone App, tried Android and I-pad.
I asked about one of the newer gateways which are advertised as faster/better, was told all I could get from tech support was a direct replacement but I could check with local store, seems like a stupid way to provide support, anyway store was willing but all they had was same unit. I really would have liked to get the new TMO-G4AR with external antenna connections to see if I could get a better signal, kinda hard in my single story home.
Right now I’m thinking only solution is back to Comcast.
