For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to?
I have called support before on this and they just have me reboot or reset the router but it eventually comes back.
I tried an Alexa plug but it needs internet to start back up. Doh!
I have the same issue but instead of me calling T-Mobile Support, I just keep doing the Gateway Placement and for the most part it's working but I don't know for how long
For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to?
I have called support before on this and they just have me reboot or reset the router but it eventually comes back.
I tried an Alexa plug but it needs internet to start back up. Doh!
Exactly.
Unless you have it on a timer. You need to set an IOT plug to reset it on a timer.
I have a brand new FAST5688W 5G Gateway, I spent an hour and a half with support, so far today the modem has turned itself off 7 times and back on, this thing is not even 25 hrs old, this is crazy. Does this happen to everyone? How are you supposed to work if it keeps turning itself off? Do I need a new gateway?
Could be the power supply. If you have a phone charger with the same specs, you could try substituting and see if it helps.
The USB Type-C power cable must be capable of supporting 100–240V (volts) AC adapter 50–60Hz frequency and 2.5A of current at DC 15V.
This works great for me, It's easy to setup
https://smile.amazon.com/gp/product/B07G9RK4VV/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
I have a brand new FAST5688W 5G Gateway, I spent an hour and a half with support, so far today the modem has turned itself off 7 times and back on, this thing is not even 25 hrs old, this is crazy. Does this happen to everyone? How are you supposed to work if it keeps turning itself off? Do I need a new gateway?
I'm having similar issues and a fairly new comer to tmho. I'm seeing speeds drop from apx 50-70 to 10 or less. I have the newer arcadian modem with the external antenna mod. Has TM crafted a fix?
Starting with the T-Mobile Home Internet troubleshooting is a good place to start for helpful steps with this issue. I’d give that a shot to see if those steps help.
This is very disappointing. I got mine a few months ago and have been having this issue. I even have the new modem. This has been a problem before the modem/router was even out.
Then the only response from Tmobile is some generic IT from some minimum wage worker who knows nothing about networking.
If they dont want to pay to engineer a proper fix, then it very easy to fix with software. Just add an auto restart time to the app.
I dont think i will be staying with Tmobile after i move.
As others have stated multiple resets in a day sometimes not for a couple of days this doesn’t resolve the internal problem of the modem router but it will certainly make your life a lot easier.
I purchased a keep assist which was easy to set up I changed the advanced settings to reboot the power in one minute when it deciphers there’s no longer an Internet connection it works like a champ you still may lose your Internet but you don’t have to get up and reset it you can just do whatever for 60 seconds
I am having the same issue from where it drops down to 45 from 331 10 minutes after unplugging and plugging the gateway back in called tech support multiplies tickets all they said wait to the network is upgraded I filed a complaint with the FCC t mobile executive team said wait to wait to the network is upgraded and they are not going to upgrade my area anytime soon. 331 down to 41 down after 10 minutes restarting the gateway is a big drop. When I call support, they say everything is fine but it's not. I called so much I got a phone call from someone you have called us more then 30 times this month. This issue was on the Nokia trash can modem. and it's on the Arcadyan modem. I don’t have the Nokia trash can so i don’t know if it has this issue.
Hi. Stable for 5-6 days without reboot. I am not sure if regularly rebooting the router would help as the cause of this is unclear. Eg could it just be Tmobile rebooting its servers. If it happens once a week that's not the end of the world. If away the idea of auto rebooting say once a day might help especially if you are away for more than a day. I also have read that Tmobile might be able to remotely reboot your router at lease one person here said they were able to do that for him.
Don’t know why ppl spend time complaining on manual reboot, blah, blah, instead of spending time thinking how to automate the reboot. I bought a 7-day timer from Amazon for a bit over $10, set up to reboot 3 times a week, and it works like a charm.
Before I switched to TM home internet, I paid close to $200/mo on internet with Cox, due to work from home and eveyone is staying home and streaming, and got penalized by that 1T data cap every month. I am happy to keep my home internet bill to $50/mo now, and I am ok with minor inconveniences.
No such setting on the Nokia router that I see. I wondered if scheduling power off on would prevent it.
Ok, where do I find this and what should the settings be?
Do you have the router set to auto-detect the connection speed? This can cause this because the connection will drop or slow down and the router relocks in the speed. Disabling this and entering the maximum up and down speed manually and saving it should stop this from happening.
Ok, where do I go to set this and what should the settings be?
Hey folks I'm running into the same problem with the new 5G can. I was seeing 400Mbps for a while and then today I woke up to 17Mbps and it stayed that way all day until I hit the power button off and back on. After that, I was immediately back to 400.
Might try the Kasa switch idea as long as the battery backup still disconnects and reconnects to the towers.
With other routers, I plug them into wall wart timers to turn them off for a short time in the middle of the night every day. This one has battery backup, so T-mobile needs to add a feature in the firmware to allow us to auto-reset the device on a schedule chosen by each of us. Mine is not in a convenient place to push the reset button and I would rather not have to do it.
...and what is that battery for anyway? you can't use the device when it is in battery mode.
+15
Starting with the T-Mobile Home Internet troubleshooting is a good place to start for helpful steps with this issue. I’d give that a shot to see if those steps help.
So I get only 2 bars where I am at but the speeds are still far superior to what I was getting with fixed wireless only problem is that the internet will cut out all together several times a day until I restart the modem. Sometimes it appears to correct itself after a half hour. Love living out away from people but I do miss reliable Highspeed internet.
Last week, I went from 30-40Mbps down to 1.5Mbps down. Uptime was about 6 weeks or so. Had to restart the router and it returned to normal. This might be the norm for this router and this firmware version.
You can still reboot your unit with a timer. The battery backup only saves your router settings, disconnecting the power and reconnecting reboots the Nokia Tower. The Nokia Tower firmware is buggy, you could also be an unlucky one and by shutting off the power to the unit, its possible you will lose all your settings, the only way to know is try it.
With other routers, I plug them into wall wart timers to turn them off for a short time in the middle of the night every day. This one has battery backup, so T-mobile needs to add a feature in the firmware to allow us to auto-reset the device on a schedule chosen by each of us. Mine is not in a convenient place to push the reset button and I would rather not have to do it.
Howdy folks, having this very same problem with the new cylindrical 5g modem:
Would love to hear any potential solutions you’ve discovered, and will also share any outcome of mine.
Edit: we also have 2 5g cell phones from TMO as well, and are able to get 400+ mbps via hotspot when we need to fall back during these resets - not experiencing any issues at all there, which leads me to the modem.
Many thanks for the thread!
I have this same issue but far worse.
I was so impressed when we first got the Nokia Tower 4 weeks ago, plugged it in, connected to wifi, 100+ Mbps right out of the box, 24 hours later connections dropped the secondary N71 5g connection, this went on for days, restart the router/modem and back to 100+ speeds, less then 24 hours later, back to 20. Tech support had me move router, worked great for another 36 hours, same thing, drops secondary connection which in my area is the 5g N71 Band and leave only the LTE with 20 Mbps and SLOWER. I have good signal. 3 bars on primary 4 on secondary, cell tower 1 mile from my home.
Last week, system REALLY slowed down “CPU Overheat” was appearing on the Nokia LED display, shut off unit to cool down, plugged it in, no secondary cell signal, days of trying, unit can not pick up the N71 5g signal and when it did work, it was a full 4 bars strong. More calls to tech support and they finally sent me a new unit.
New unit, Same thing, no secondary signal which tells me its the cell tower, exactly one mile from my home and I am stuck with a snails pace LTE signal at anywhere from 12 to 35 Mbps. Sadly its more like 12 or worse in the evening.
Spoke to TMobile again, support guy name Julio was fantastic, took down notes on everything that has been happening and escalating my service ticket. Im giving it another week or two or its back to Spectrum, since I will then be treated as a new customer after not having service for the last 30 days Ill get the same rate Im paying TMobile for 1 year, then revise TMobile back at that time, Im sure all these issues will be cleared up by then.
I saw the speeds that its capable of but at this time, its not stable enough to reliably give those speeds.
Fantastic that you had 400.
Howdy folks, having this very same problem with the new cylindrical 5g modem:
Would love to hear any potential solutions you’ve discovered, and will also share any outcome of mine.
Edit: we also have 2 5g cell phones from TMO as well, and are able to get 400+ mbps via hotspot when we need to fall back during these resets - not experiencing any issues at all there, which leads me to the modem.
Many thanks for the thread!
New to this service (about a week) and we are now rebooting it daily using the web interface just to keep it running smoothly.
Before I got a chance to reboot it today, it reboot on its own and factory reset.
Hopefully they get this thing stable soon.
Bumping and same here. I have to restart it daily now.
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