Question

Update error message

  • 21 August 2023
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A software update was done this morning.  Now getting this error message: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Session Aborted (7)


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@GMW generally, my experience with software/firmware updates is that if I get errors after the update, I do a system reset (depress the reset button using a paperclip) and then the gateway works again. I would give that a try. Let us know how it works out. 

https://www.t-mobile.com/support/home-internet/arcadyan-gateway

I hope this helps. 

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