Trying to triage the issue below and the tech read from some specification documents that the new models do not support IP4, you must upgrade to a business plan
The following was from my PC wired into the hub
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From Home:
Tracing route to microbiomeprescription.com 205.144.171.116]
over a maximum of 30 hops:
  1     *        *        *     Request timed out.
  2     *     192.168.1.1  reports: Destination net unreachable.
Trace complete.
From Office (Remoted in)
Tracing route to microbiomeprescription.com r205.144.171.116]
over a maximum of 30 hops:
  1     2 ms     2 ms     1 ms  Docsis-Gateway.hsd1.wa.comcast.net 10.0.0.1]
  2    13 ms    11 ms    11 ms  96.120.103.193
  3    11 ms    10 ms    14 ms  po-305-1222-rur102.ferndale.wa.seattle.comcast.net Â24.153.84.41]
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