So I go to T-mobile just before Black Friday to replace a phone that was bricked by the latest firmware update and won’t power on. Of course no trade value because it wont power up despite the fact it worked flawlessly up until the update. Anyways, I go on to replace it and am told the phone I want isn’t in stock. After asking the location numerous times to check surrounding stores one of the workers finally agrees to do so. They locate one and I leave and drive straight there (5 minutes away) I get there and they claim they don’t have one (S23 Ultra) After stating it was confirmed 5 minutes prior they did and a couple minutes of arguing about it with the manager, he finally goes in back to check and mysteriously comes up with it. At that point he tells me about a free Earbud promotion for Black Friday that’s in effect. Tells me it will go on a payment plan, but I’ll get an e-card to cover the cost in a few weeks. OK, no problem. He then dishes me off to someone else and disappears. I spend almost 2 hours waiting for the second guy to process something on his iPad before he ends up telling me I owe $265. I ask what the charge includes and he tells me “sales tax” I ask, just sales tax? He says yes, you are zero down on an installment plan and just need to cover sales tax, we are waiving the $35 activation fee. I thank him and ask how much the phone is. He says $1,199.00 Sales tax in my city and state is a total of 8.03% which quick math in my head should roughly be under $100.00 so I ask what else he’s charging me for. He says just tax, the buds are on a plan with a credit coming, the phone is on a plan, you just pay tax. I do the math for him and he says well, it says $265.00 I tell him ok, but that’s not correct. We go round and round and after about 10 minutes he types away for a minute and says ok, it’ll be $195.00 I say no, did you just forget our conversation. He types away again and says ok, how about $175.00 I felt like I was at a car dealership. I continue to disagree and he walks into the back frustrated. I hear the manager yell in the back. Tell him he doesn’t get the earbuds and tell him he has to now pay the activation fee. He comes back out and says ok it’s $131.00 and you don’t get the earbuds. At this point I’ve been there almost 3 hours total. I was so pissed, needed to get to work and needed a working phone I just paid it and left. They didn’t even power up the phone to insure it worked or anything. Hands me the box and says just use the sim card from your old phone and sends me on my way. Keep in mind, I couldn’t trade in the phone I had (worth $300 according to them) because their update bricked it that morning and it no longer powers up. What a horrible experience and joke of a company. Anyone else have a similar experience?
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