Question

how to get the permission to see bill details of my own account?

  • 19 January 2023
  • 3 replies
  • 200 views

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I logged into my account  to download bills, it says: you don't have permission to access. This account  used to have 2 lines.  Now only one line left. I am the only  user of the line. What permission should I  get to download  bills?


3 replies

Userlevel 7
Badge +14

The primary account holder has to grant the permission.

Being there's only 1 line left you will need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.

I am the primary. How do I get in to my account.

 

Userlevel 7
Badge +14

You need to set up your Mytmobile account.

https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id

 

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