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Account hub

Ask about logging in or managing your account.

  • 39 Discussions
  • 75 Replies
39 Discussions
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Chuton Deb NathNovice
asked in Account hub
PIN Inquiry

I forget my newly created account PIN. How Can I have my account PIN?

1
syaoran
Pillar
13 days ago
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lamad99Novice
asked in Account hub
How to reset my pin number?

I have forgotten my pin number.  How do I reset it?  I went into my T-Mobile account and I can’t find out where to reset my pin.  Please help.

1
syaoran
Pillar
14 days ago
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dst270997RVFirst activity
asked in Account hub
Verify Military Status Website Submit button disabled

I need to verify my military status for my account or I will lose the discounted price. When I put in all the required military information the Submit button is disabled and will not enable. 

1
M
16 days ago
LINARD ALLEN HILLS III
LINARD ALLEN HILLS IIIFirst activity
asked in Account hub
Continuously Being logged out

I have had multiple issues being locked out of my T-Mobile account even if I am actively involved and using my device inside the T-Mobile account.

0
LINARD ALLEN HILLS III
1 month ago
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Crawford0786First activity
asked in Account hub
t-mobile 6 digit account access code

When I call t-mobile they ask for my numeric code and I forgot it! They said I could reset it online but I need to know how! But I can't order or upgrade via phone without knowing it apparently!

2
L
1 month ago
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cat36First activity
asked in Account hub
How to delete account access? Seems impossible to me

I no longer have any business account, when I login to the account hub it shows no accounts linked.There is a coworker who has an email in users and I cannot delete the user. There is no option to delete the account hub account? I have called support, been to the store and no one seems to have a clue.Jim

0
C
2 months ago
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cat36First activity
asked in Account hub
How to delete account access? Seems impossible

I no longer have any business account, when I login to the account hub it shows no accounts linked.There is a coworker who has an email in users and I cannot delete the user. There is no option to delete the account hub account? I have called support, been to the store and no one seems to have a clue.Jim

0
C
2 months ago
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beccahFirst activity
posted in Account hub
Tmobile app and website not working

What is with T-Mobile’s app and website. I’ve been trying to upgrade my phone, and it never lets me go past the credit card payment window. I’ve tried three valid credit cards and debit cards, still won’t process any! Keep getting a screen that tells me to call customer service. So frustrating!

1
D
3 months ago
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magenta10611252First activity
asked in Account hub
Website Login --- Typically Broken, Why?

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it’s my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click “Shop” and get “500 Internal Server Error”.  All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.Why is it so hard to get your website to work?Can we get John Legere back to drive home permanent fix?

20
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3 months ago
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Karime SFirst activity
asked in Account hub
month away from us

I am not gonna use my prepaid line for a month or two, I am out of the country so I am not able to call without being extra charged here. My question is, if I don’t pay one month, on the next are they gonna change me one or both months? Or should I block my line for that month ? I dont wanna make a mess, since at the end, how am I supose to unblock it without the code by imessage  to enter the website I have a prepaid acount with 2 lines, if that matters 

0
K
3 months ago
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Mr.sNutt24First activity
asked in Account hub
how do you know

How do you know when someone tried to change your password or log into your T-Mobile account??

0
M
4 months ago
F
foxtrottinFirst activity
asked in Account hub
trying to create an account

I am trying to create an account for my business wifi tower. And to be able to use T-life app because I am having a horrible time with my wifi tower and it buffering. It will not stop buffering and then after a bit it finally just quits working and we have to wait an hour or so then try it again. So I was trying to get the app to see how to troubleshoot it. When I try to create an account for the t-life app it tells me to enter the code that was sent to the number but there is no code. It keeps telling me to go to: tfb.t-mobile.comBut then when I do it won’t let me create an account. I don’t know how to create an account to use the app. And since I can’t get the app, I can’t troubleshoot and figure out why my wifi isn’t working like it should.Can anyone help me with all of this?!?

0
F
5 months ago
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lajFirst activity
posted in Account hub
Beware: Login Hijack using misspelled URL

While attempting to login the URL was misspelled. tmoblile.com. Https:// was used. It immediately forwarded to a malicious page with audio claiming my computer had been taken over. The URL changed to: xxxjn6g3w. z13.web. core.windows. net/#. Unfortunately, since Tmoblile insists on requiring Edge, or another insecure browser that I don’t use. This paste cannot be unlinked, but some spaces have been added. It appears the MBA’s have miscalculated when removing communications options where security issues can be reported. 

2
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6 months ago
J
Jujumia2First activity
posted in Account hub
frustrated

I need help with my t mobile online account.  I can login with my email address and password.  But then it goes to linking my phone number to my account.  However, I don't have a phone number though tmobile.  And yes I've tried entering the phone number from my home internet and then it says the email is not the same email that I used to set up my account. So...... Can someone, anyone please help me before I completely lose my fn mind!!!!!!!!!!

0
J
6 months ago
M
magenta8194132First activity
asked in Account hub
im so sick of this im ready to leave and sue

327 phone calls over 2 days from 0600 texas time till 1800 texas time not 1 us rep.Im so sick of being hung up on, questions not answered,  transfered to this person and that person, ask for a supervisor oh no we cant et u one.This is ridiculous. I will not deal with over seas call centers with personal or business info.Ive had enough. They add $1140.00 to my bill after using my insurance to replace my phone. Sent old phone back in return packaging. Was taken by ups when they picked up a bunch of packages that went out. There insurance company says they didnt get it and im on the hook for it.Well im not paying for something i dont have. Im done dealing with these call centers and non english que card readers.Im a us citizen and want to only deal with people in my own country.They say they care about your experience.  The they do. Tmobile is a joke im just done. Lawsuit being filed against them for this money added to my account as well as the aggrivation of these stupid call centers. 

6
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6 months ago
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Mel mondilloFirst activity
posted in Account hub
tmobile sucls

This company has to be one of the worst on the planet I’d rather use cricket than this unreliable pile of garbage. I was told my line was cancelled they even had the nerve to put a heart on the message telling me I wouldn’t be billed anymore and that the line was gone just for me to be charged again and the line STILL there and when I contacted the incompetent workers about it they said I still have to be charged because there’s usage. OF COURSE THERES USAGE. I left the phone wherever and forgot it there’s background apps using data you’re a phone company how are you this useless?? I’m not paying and if it becomes an issue you will hear from my lawyer

0
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7 months ago
M
Mr Raider18First activity
posted in Account hub
Carrier that owns a phone number

Can T-Mobile find out which carrier owns or bills for a particular phone number? I ran a search on my parents that both have passed away and found phone numbers that they never had or used but is showing on a report background report. I’m not sure how or why these numbers are showing as them ever having them or why they are showing as once owned/used by my parents so I’m checking if T-Mobile can find out, if possible, fraud involved. I doubt very much they are even t-mobile has control of these numbers, but can they find out who the carrier is so I may contact proper carrier? 

1
gramps28
Pillar
8 months ago
M
Mr Raider18First activity
asked in Account hub
Carrier that owns a phone number

Can T-Mobile find out which carrier owns or bills for a particular phone number? I ran a search on my parents that both have passed away and found phone numbers that they never had or used but is showing on a report background report. I’m not sure how or why these numbers are showing as them ever having them or why they are showing as once owned/used by my parents so I’m checking if T-Mobile can find out, if possible, fraud involved. I doubt very much they are even t-mobile has control of these numbers, but can they find out who the carrier is so I may contact proper carrier? 

0
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8 months ago
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milan2023First activity
asked in Account hub
F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.

Unable to login to TMobile business account. Tried multiple browsers, cleared cached, enabled/disabled Ad blockers. Have not found anything else to try from various other posts regarding this issue. Please help.

7
Z
10 months ago
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julieVSFirst activity
asked in Account hub
Cannot open bill on any device. tried phone, computer and iPAD.

Cannot open bill on any device. tried phone, computer and iPAD.  just get swirly wheel. have had this issue since account was opened two months ago

1
Z
10 months ago
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KovalenkoMark1First activity
asked in Account hub
Phone records

I need my phone records from January 2017 to December 31, 2020. I can download them and print them myself. But I need access to them for court. Thank you.

3
gramps28
Pillar
10 months ago
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Waldo WillFirst activity
asked in Account hub
Phone Log

How can I get my phone log from December 2021?  I need a hard copy for court.

1
gramps28
Pillar
10 months ago
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brian5135First activity
asked in Account hub
payment methods

hi . i just wanted to know why it is that i am able to pay my monthly bill through an echeck but cannot purchase any thing new with it?

0
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11 months ago
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Jed AndersonFirst activity
asked in Account hub
All Amazon SMS messages sent via 10DLC number are blocked as spam

My app sends transactional sms messages via Amazon.With the recent Long Code retirement looming, I created an Amazon Pinpoint 10DLC campaign and it got it approved. My 10DLC number went active on August 28th, 2023. So I switched to sending my app’s text messages via the 10DLC origination number. This worked great for other carriers. I’m seeing 0% spam filtering for them.However, ALL messages I send through Amazon SMS to T-Mobile numbers are now being blocked as spam. These messages have only increased in their compliance as we had to update them to get the 10DLC campaign approved. Do you have resources to help me resolve this myself or is there somebody I could work with to resolve this issue? 

2
syaoran
Pillar
11 months ago
2
23 year customerFirst activity
asked in Account hub
Is it just me

Or is T-Mobile for business customer support the worst? I’ve been trying to get an issue solved for 4 months. 4 MONTHS… I’ve been on hold for over 3 hours this evening after a total of 20 calls over 4 months. This is like a full-time job at this point. I’m just ughhh… 

2
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11 months ago
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