Activate a cancelled tmobile number

  • 27 September 2018
  • 7 replies


Was traveling  out of US for a month so decided to cancel my tmobile number. Would like  to understand  how to activate it once I return


Best answer by tmo_mike_c 2 October 2018, 00:47

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7 replies

Did you mean you had the number completely cancelled or suspended?

When a number is canceled it goes back into the pool of numbers available for everyone. So, there is a chance you may have lost that number forever...

If you just suspended the number, just call in and they can restore that

My number was under a group plan. As I was traveling outside US for a month

I had requested my account owner to suspend it for this duration. However,

looks like he cancelled it by mistake. Could you please restore the number

as I want to continue the same number when I return.

Please help.


Sarnadeep Gupta

On Thursday, September 27, 2018, em_just_helping <>

Userlevel 6
Badge +15

I'm pretty sure our care team can get your line added back but the number may not be available depending on how long it was actually canceled. We'll need the account holder to Community-2153​ and see what number options you have.

Please activate my phone number 818-455-5001

Userlevel 7
Badge +14

This is a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you.

Please activate my phone number 818-455-5001


My line got cancelled after making a payment.

And I recently got a job and need my phone to work.

my prepaid number canceled but still under my name how can i active my number?