How do you get customer service for an American? I have an urgent issue that you’re overseas company has charged me $1400 for

T-Mobile USA and Deutsche Telekom are completely separate entities.  If your issue is with T-Mobile USA.  You can call Customer Care at 611 for any related billing issue.

So we are forced to make a Twitter account just to get customer service?? Seriously? 

Whenever there’s money involved, I suggest the Fair Credit Billing Act.

Sorry this is taking longer than it should. You could always message our T-Force team on Twitter using the @TMobileHelp handle. 

I think you aren’t understanding what I’m saying the problem is. 

I have contacted T-Mobile half a dozen times or more, by telephone. I’ve actually spoken with 15 or so “experts”, (since I usually get bounced around during the call.) The problem is not that I can’t make contact with T-Mobile, it’s that no one is competent enough, or well trained enough, to actually deal with the problems I’ve raised. Offering me a different way to contact whatever a “T-Force” person is on Twitter (which I don’t use) doesn’t solve the problem.

I’ve got a bill now for $600+, after 2 months of trying to get someone’s attention.

breaking it down a bit

calling in=tier 1 support..even their “experts”

contacting them through Facebook/Twitter=tier 2 support..higher level of experts starting off..

as is youre trying to get someones attention on a forum that is primarily peer to peer with a handful of moderators/admins that are only here to keep the site in order..they can not do anything with accounts including billing issues..

Stop making phone calls and start writing letters.