A month ago we talked to a sales agent for over two hours to nail down a deal. We were rolling over 5 lines and swapping one old phone for a new phone. We were responsible to return the old phone and were promised a $200 mastercard gift card per line.
When the new phone and sim cards were delivered there was no information on returning the old phone and no gift cards.
I called today and sent an hour with technical support and then another hour with billing. After walking through our account details the billing representative told me we would get the gift cards if we switched to a higher cost plan.
Clearly a bait and switch. In the original sales call we covered in detail every aspect of the plan we were going to use, the trade-in for the new phone, and the per-line gift cards. Everything was completely clear between us and the sales agent. There was no confusion.
I said “bait and switch” to the customer representative and she hung up.
I’m planning to switch to another carrier as soon as possible.