I paid off rest of my phone, an amount of 112, the bank processed and completed the amount but on T-mobile it is saying I still owe the amount and does not show I have paid it off in the activity feed. It’s been 2 days. It says my phone is still locked even though I paid this. I paid the general bill at the same time and it is showing that in the activity. I did two activities at the same hour and it is not showing the second one.
Bank completed payment for equipment plan but T-mobile is not showing new amount nor activity.
contact TMO either through calling in (tier 1 support) or via Facebook or Twitter (tier 2 support) and they can look into it. no one in here has account access.
I mostly wrote this post to ask for insight and that perhaps maybe someone else had been in this situation. but ok thankz
Userlevel 7
+15
Even though your bank has fully processed the payment. It can take up to 5 business days to be reflected on your account.
Userlevel 7
+14
It will show in the Tmobile system that it's paid off if you called in but it takes a while to update on line. I paid off a tracker, called right after to cancel and the rep said I owed nothing.
As for the unlock code Tmobile will automatically unlock the phone once all requirements are met and will send you sms letting you know.
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