Any tips or advice is much appreciated.
Existing Sprint customer and went into TMobile to upgrade my phone in August. Was advise to cancel sprint right away so I don’t get charged twice.
Chatted with Sprint on 8/11/2021 to cancel all of my lines. Received confirmation that this is complete and should not receive anymore bill.
Already satisfied two payment with TMobile now roughly $225 for August and September. Came to find out today I still have to pay Sprint for August (which is fine) BUT I have to pay September as well because not all of my lines were cancelled.
I showed my proof to the representative with Sprint and they said nothing they can do and that I have to pay the bill and as of today 9/15/2021 the remaining three lines are now cancelled.
Very unfortunate…my upgrade with TMobile cost me so much money. I am now responsible in satisfying a $300 bill with Sprint and at the same time paying TMobile $200ish. Basically almost $500 for two phone service which wasn’t suppose to happen for August and September.
I felt like I was deceived and lied to by both companies (technically merge into one).