changed mind on trade in.

  • 26 May 2020
  • 5 replies

I changed my mind on a trade in phone.  My younger son will taking the trade in phone instead of upgrading to a new one.   How does that work?


Best answer by tmo_ian 29 May 2020, 17:24

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5 replies

Userlevel 3
Badge +10

Are you looking to return the new device you ordered? If so, you can find steps in Return a new phone | T-Mobile Support​.

Userlevel 3
Badge +10

Was there anything else we could help with?

No I want to keep my iPhone and also buy another one. 

I was using it as a trade I’m but now which to change my mind. 

Userlevel 7
Badge +14

Try canceling your order with the trade in, then reorder.

If you can't do that try contacting Tmobile support using messenger on one of tmobile's social media platforms like Twitter or Facebook to see if they can help you.