Unless I’m reading it wrong or interpreting T-Mobile’s document wrong, I don’t think the trade-in policy disqualifies back glass crack.
I’m talking about this T-Mobile support document
https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device
Checking your device condition
There are four main things to check on your device. Click each link to learn more.
Find My iPhone & Anti-Theft disabled
Device turns on (Not required for buyer's remorse or warranty exchange)
Screen & LCD damage
Screen damage (LCD or display damage) voids all warranties and can't be accepted.
- When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see.
- Screen damage includes:
- Cracked screen
- Cracks or chips in glass that is connected to the screen (including edges)
- Crushed or shattered screen
- Not readable, pixelated, or distorted display
- Screen replacement or repair through an unauthorized third-party
- Scratches and scuffs can occur from normal use and can be accepted.
- Examples (click images to enlarge)
To me, this is pretty clear that back glass doesn’t constitute Screen & LCD damage. I’m being told different things in-store and over the phone so I’m trying the community to see what the actual policy is.
Best answer by HeavenM
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