I’m confused by how essential plans are charged. Called the customer service but the lady just tried to get over with the call, so I’m posting question on here instead.

So I thought the plan is $90 for 3 lines (buy 2 lines & 3rd line free according to the attached screenshot), then plus the taxes & fees (about $15), the total should be something around $90 (3 lines) + $15 (taxes & fees) = $105.

But I got charged $120 each month instead. I looked at the billing details (see attached screenshot), looks like only 2 lines are included with the 3rd line charged extra $15.

So the total becomes: $90 (2 lines) + $15 (3rd line) + $15 (taxes & fees) = $120

So my questions are:

1. Is the 3rd line really free?
   • If it is free, then why is mine charged $15 extra?
   • If it is not free, then why is the web said such so?
2. In my billing detail, it also stated there is $15 Autopay discount, I don’t see that get discounted from my pay with Autopay setup already.
   • If the $90 (for Essential 2 lines) and $10 (3rd line) are the price after discount, then that means the below,
     • Essentials (2 lines): $90 after discount, original price is $100
     • 3rd line: $15 after discount, original price is $20
     • → Then the original price for Essential 2 lines is $100 instead of $90, which I don’t think this holds true with all the info I saw from the official website.

It’ll be greatly appreciated if someone could help clarify, thanks!

Here are the screenshots.