Question

Expiration date bug for Legacy Pay As You Go?

  • 24 December 2021
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I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.

Early this year, in 3rd week of January 2021, I refilled another $10.  After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.

It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.

Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks.  From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.

  1. Anybody else noticed the same expiration date being shortened?
  1. Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?
  1. How do I contact T-Mobile Chat Support to get this fixed?  A few days ago, I saw a way to do so through lower-right corner but don’t see it today.
  1. I’m also curious how many Legacy Pay As You Go users are still around?

Thanks for any reply and help in advance and Happy Holidays!


41 replies

Just want to follow up on my experience changing phones.

Yesterday my new, cheap Nokia bar phone arrived from ebay. I took it along with my current phone to the T-Mo store here in town.

After explaining the situation (of course the man I spoke to last week wasn’t there lol) a nice woman tried to do the SIM swap but for some odd reason there was an issue with my zip code. Why, I don’t know, maybe because I don’t have a billing address and only use refill cards.

Anyways, they had to call the store manager, He was at another store and said he would drive over and do the SIM swap himself.After he arrived the whole swap only took about 5 to 10 minutes.

I’m very happy with my new, cheap phone and I am indeed still on the Pay As You Go plan. Checked my expiration date which is Feb. 2023.

 

So a huge thank you Peter, magenta and the T-Mo employees at my local store. 👍

Thank you for the update, Ms. Kitty! 😉 Glad everything worked out for you! -Peter

Just want to follow up on my experience changing phones.

Yesterday my new, cheap Nokia bar phone arrived from ebay. I took it along with my current phone to the T-Mo store here in town.

After explaining the situation (of course the man I spoke to last week wasn’t there lol) a nice woman tried to do the SIM swap but for some odd reason there was an issue with my zip code. Why, I don’t know, maybe because I don’t have a billing address and only use refill cards.

Anyways, they had to call the store manager, He was at another store and said he would drive over and do the SIM swap himself.After he arrived the whole swap only took about 5 to 10 minutes.

I’m very happy with my new, cheap phone and I am indeed still on the Pay As You Go plan. Checked my expiration date which is Feb. 2023.

 

So a huge thank you Peter, magenta and the T-Mo employees at my local store. 👍

Hi Peter,

Ok I understand it now. Thanks for your help. I’ve learned more from you than the t-mo website.

 I found that there’s a T-Mo store just a few miles from me and i just called them. Spoke a a really nice young man who said they could swap out the SIM card for me no problem and not to worry, I can stay on my Pay As You Go. He said “don’t worry, we won’t take your plan away from you” LOL

I explained that I’ve had this plan for many, many years and keep this as a back up emergency phone and the new one I just bought is a cheap Nokia.

He told me to wait until I get the new phone and bring it in along with my old Samsung with the huge SIM and they will take care of it in the store.

If the carriers weren’t dropping 3G I’d still keep this old Samsung. It’s a rugged flip phone, built like a tank LOL

Thank you again Peter for your excellent advice. I will update next week after i get the new phone and visit the T-Mo store.

hellokitty04, you are correct. about the IMEI number, it’s tied to the device and is actually the device serial number. However, your SIM card has a Serial Number, also. This Serial Number and your cell phone number are tied to your Pay-As-You-Go account. Call T-Mobile and order a new SIM card for your phone number. They’ll send you a card preprogramed with your phone number. This SIM card will have its own Serial Number (the Serial Number is on the back of the card you will receive). Your new SIM Card says to go to t-mobile.com/SIM for setup instructions. I’ve attached an image of the card I received with my new SIM Card. As you can see in the image, there are three different sizes you can use. I needed the smallest size, so I just pushed/punched out that size from the card. The Serial Number is on the back of this card. So, again, call T-Mobile and order a new SIM card for your phone number. They’ll send you a card preprogramed with your phone number. I hope all this helps?

 

Thank you both for the swift replies. I tried calling CS but didn’t feel like sitting on the phone for an hour so I hung up.

I just bought a Nokia 225 4G bar phone pretty cheap that I checked with the T-Mo website “Bring You Own”  IMEI STATUS CHECK and got these three messages:

*This device is fully compatible with T-Mobile’s network technology.

*This device is not blocked from use on our network.

*Your phone uses a physical SIM card to hold wireless account information.

 

Obviously the SIM in my old Samsung is HUGE and is not going to fit into the new phone.

But I confess I’m confused by what you mean by the SIM having the IMEI.

I understand the IMEI is tied to the SIM yes, but  If I have to buy a new SIM card from T-Mo, (which I am sure I’ll have to) how will my Pay As You Go continue with this new phone? Isn’t the Pay As You Go plan tied to that old, huge SIM?

 

Thanks again for your help 😀

 

 

“I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It’s a back up phone I only use rarely but for 10 bucks a year it’s nice to have.”

 

I agree with magenta9868641, above. I recently went from a bar phone (don’t laugh. LOL) to a flip phone and needed a smaller SIM card. I tried cutting the larger SIM card down as others have done, but it didn’t work for me. So, I ordered a new SIM from T-Mobile which works great. When I added $10 to my account to, the minutes were updated to another year.

As magenta9868641 wrote, “It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.”.

 

“My question is if i do get a new phone will i lose my Pay As You Go plan?”

You should be able to keep your legacy plan. It was years back when I had to get a new SIM to get the smaller size options. It was (still is I hope) the case that you could contact T-mobile and have them switch you plan to the new SIM without issue. It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.

 

I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It’s a back up phone I only use rarely but for 10 bucks a year it’s nice to have.

I paid my 10 bucks back in Feb. and it actually has the correct 1 year expiration date, I wasn’t aware of an issue with the dates until I read this thread.

I came here looking for info on changing my phone. I have an old (really old) Samsung E105 flip phone and I suspect with the shutdown of 3G it’s going to stop working very soon and I’ll be forced to get a new one. My question is if i do get a new phone will i lose my Pay As You Go plan?

I don’t want to become a monthly prepaid user: I already have that set up with another carrier. Ten, 20 even 25 bucks for an entire year however is fine and well worth it.

I’m just afraid if I try to activate another phone T-Mo will have an excuse to eliminate my Pay As You Go and I’ll be stuck with a phone I don’t want.

 

I should also add that the SIM card in the E105 is too large to fit into the newer phones. I discovered that when I upgraded a 2013 Samsung A3 to a new moto e (my US Cellular prepaid)

In that case I had to call CS and they were terrific setting it up and they let me stay on my current lower cost monthly plan.

I just added $10 to my $112 balance on my Legacy Pay As You Go Plan, that was expiring in 1 day. And, the entire plan was extended by 1 year, as it should be.

Mine is happy now. I waited until it was closer to the early expire date to try adding the smallest amount. Selecting $1.00 to add (used to be $10 minimum of course) did work. Note that it is actually $3.50 due to tax/fees. But the main thing is that my expiration did extend a full year. So if you don’t really need to add more dollars/minutes then it seems to just require $3.50 each year to keep it running.

Hello I have a legacy pay as u go T Mobile and topped up 04/16/ 2022 for  $30 and it shows the balance expiration date as 07/13/2022 so only in 3 months when in the past its always been balance expiration in a year. Anyone know how to solve this as tried calling and have been un successful in getting through? is there no e mail or chat you can contact them on?

(UPDATE: 3-31-22)  Things are ok now.  Just added $10 each ($11.20 w/ tax) to my 2 legacy gold accounts and the expiry dates correctly show a year away (March 2023).  #225# works, but to my surprise, even their website is working again.  I.e. I no longer get the “F451 Service Unavailable error … try again later” message. I can actually to go to the page that show the remaining minutes and expiry dates

All is good for now.  Let’s hope they don’t screw things up again later.

Update.  Although I never got any message from Customer Service in 72 hours as promised, or any other time, I have tried  their site every other day or so and now, 2 weeks after my call, I did get to the account with the 2 legacy gold phones today and I was able to add $15 for one and got an expiration date of 3-23-23.   I now had to log out and log back in to get from one phone’s info to the other, but that’s not terrible as long as it stays usable.    

Correction    expiration 2023, of course. 

vkwong, same here, F451, etc.  Their site has been so often inaccessible for long periods in the years of my legacy account that their deliberate sabotage, as opposed to amazing ineptness, does seem a reasonable guess even though I generally suppose the latter. I never got the claimed call back or correction for the web site in 72 hours from  their Customer “Support” last week.  However, the employee did tell me that, from the cell phone, I can get the expiration date using #225#  via its keypad.  That did work and it showed the correct Feb 2022 expiration date for that phone, as shown via my PC  at their site when it was last working in Feb.  A pain in general and much less helpful for the phone on my account that my brother has, but it is something.  

UPDATE 3/14/22 (A very discouraging development):

Almost 3 months since I added funds to my 2 legacy gold accounts.  I now can’t even get the expiration date info on these accounts from the t-mo website.  i keep getting this “F451 Service Unavailable error … try again later”message when I try to go to the page that used to show the remaining minutes and expiry dates (I’m still able to logon and it shows both lines still active).  This error has persisted for about 3 weeks now.  I’ve tried using different browsers (firefox, edge, ie, savana) like one forum suggested but none worked.  I’ve also  tried disabling ad/tracer blocking,but still doesn’t work. My incorrectly shorten (3 months instead of a full year) expiry dates are coming up and i can’t even tell if they’ve fixed the expiry date problem or my accounts will expire soon (like in a couple of weeks).

I don’t think this is a coincidence.  I think this is t-mo’s deliberate attempt to get rid of legacy gold account holders or at least make it very inconvenient for them to keep their accounts.  Customer Service Reps may be oblivious to this, but they probably know about this at the higher up.

Also having the same problem with a changed expiration date. My wife and I have been using our Legacy Pay as You Go with Gold Rewards since 2007 (15 years ago). My wife renewed hers on 11/22/2021 and the new expiration date was 11/22/2022. I renewed mine on 02/01/2022 and the new expiration date was 02/01/2023. On 03/03/2022, we disabled the feature “Block international calling-voice/text” on our lines, so that we could make international calls and texts. When we checked our accounts the following day, her expiration date as well as my expiration date became 06/03/2022, which is 90 days from the date that the feature “Block international calling” was disabled. I suspect that disabling the feature changed the expiration date. I have not tried enabling the feature to see if a new expiration date of 90 days after the change would be shown, for example, if I now enable “Block international...” on 03/08/2022, that a new expiration date of 06/08/2022 would show up.

To give credit where due…

Just found my texting to work again so they did fix that one pretty quick. I also see that my expiration as reported by my.tmo is now at 6/6/2022, so it is incrementally moving forward toward the proper 9/4/2022.

Not yet for me. The support is very nice and helpful but the account does not seem to respond to them. The added feature for me is that my text messages are not blocked in and out. Since Legacy can’t change that in the my.tmobile login I just called in a ticket to fix that. She did try to fix it herself but got an error so has opened a ticket to the upstream techs.

I have now called 3 times and it is three months since I did the top up and they have still not fixed my expiry date.  Did anyone actually get theirs fixed? 

The support rep was able to quickly confirm that my last payment was 9/4/2021, so the May expire is clearly wrong. The added language was that my account was switched from legacy to Rebellion in 8/28. I don’t know if that is the actual cause or not. My guess is that it was caused while I was switching to a new phone. I did the “stop international calls” thing for example.

 

Status. The support rep turned it over to the tech group and she or they will get back to me. I will try to remember to update progress here.

 

P.S. I found “Rebellion” from as far back as 3 years ago, with somebody complaining about that system.

I noticed due to getting a new phone and then finding that #999# did not work. I eventually tried #225# and that did show my balance but it also showed an expiration this month (6 months early). Checked my account page and it shows the expire in May. On hold with PAY-AS-YOU-GO support @ 1-877-778-2106.

I can’t find anything on-line, but I just added $10 to my legacy gold account, plus $2 for “tax”, and I got an additional 365 days. When I look at Payment Activity, Not Activity Log, which goes nowhere, I see that they have deducted $.10 per minute for voice calls  and per message on my previous activity.  Kinda in the range for what the Gold account used to be.  I doubt I would get a lower rate per minute  for a larger refill, like Gold used to work, since they just show the money in the account, not the minutes or messages, but I don’t need many for this phone anyway.   JSher10013

Can anyone find the place where you can see the various options of amounts to add and what texts/talk time that would give you, plus expiry dates? I have had a Legacy Gold for years which is super helpful when traveling back to the USA for short stints (living abroad mostly) and do not want to lose this number/account. 

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maybe for new refills it shows correctly

but those of us who refilled the last week of december still show incorrect date

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