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Final bill with negative total due amount

  • 23 September 2020
  • 2 replies
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hello,

 

I have received Final bill from T-mobile that has negative total due amount. I believe that means there is a refund due. I switched from T-mobile almost 2 months back, and this is second bill with same amount has been sent. Not sure what I need to do to settle the account.

I tried guest pay, but it did not work with account number provided on the bill.

I am not able to log to my account or did not see any chat option for support.

Please help explain the bill and next steps i should do.

Thanks,

Manish

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Best answer by manishmalaviya 11 October 2020, 18:14

Hope this helps someone. As I mentioned in my query above, my final bill has negative balance, and I received refund as visa card.

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Hope this helps someone. As I mentioned in my query above, my final bill has negative balance, and I received refund as visa card.

  • - balances are not typically given back- they are kept at least two months in case of “ any forgotten charges or pro rated rates” then by your in-store or on Customer Care -Demand -returned to you on Visa Gift Card  only . that is Sprints policy too. hold it till you forget it or Demand it.  shamefull greed. 

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