My account was used in a fraud transaction where someone ordered equipment and service including was able to change my billing address. I have gone into T Mobile office several times with my complaint and each time I was assured the problem would be resolved. I was charged for the equipment as well as being charged for returning it which was not returned. Several billing cycles I have been charge and I paid money against the bills that I was fraudulently charged for. My account still has not been corrected. I am still being charged more money each month at this point my bill is over $200 when it should only be $94.00. I was a Sprint customer for a long time I have never had this kind of trouble with Sprint. How was someone able to change my billing address and order equipment if my account is supposed to be safe and private? The last straw is that I received a text from Tmobile that my bill of over $200 was due on February 6th. I immediately called them to find out why my bill had not been corrected. I spoke to a Bernadette who assured me that my bill would be corrected and she also said she would text me verification of my phone call and also offered her employee ID. Nothing has been done I did not get a text from Bernadette. This is illegal business practices. I believe that what has happened to my account is being done from the inside. How else was the person able to change my billing address. I would like upper management involved in this. I have been lied to, promised and assured that this matter would be taken care of. Bernadette also assured me that there would be a hold put on my account preventing my service from being interrupted. Are calls recorded? I am sure they are. Listen to the promises that were made to me by Bernadette. She lied. I would like this matter looked into. This is fraud and theft. I did not order equipment and I don’t like being treated as if I am lying about ordering it. I am pretty sure you have a legal department I can talk with about this matter.
Cecelia Burks
