In order to get help with an internet issue I’m having, I keep being asked for my 6 digit PIN. Only issue is that I don’t remember it.

I’ve tried using the T-mobile ID option, but the Edit PIN/Passcode option isn’t there.

I’ve tried using this number (1-877-453-1304), but none of the options it gave were related to the PIN.

I also don’t have a phone that can run apps since it’s not a smartphone/android of any kind, so I can’t just use that for my issue. I’ve been without my service for over 2 weeks because I can’t find anything to help me either fix my issue or get me my pin so I can just call about it.

How do I get or change my pin if the only options I keep finding don’t work?