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I haven't received my phone, I think UPS lost my package

  • 12 September 2018
  • 6 replies
  • 2718 views

I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, check back later" UPS says there's nothing I can do bc I'm not the shipper. Did I really just lose my money AND a phone? What am I supposed to do now. I've been phoneless for 2 weeks now. God T-Mobile sucks

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Best answer by tmo_chris 17 September 2018, 17:04

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6 replies

This is a UPS issue, not a T-Mobile issue. If you reach out to T-Mobile I'm sure they can reach out to the carrier and issue a new phone if needed.

Userlevel 4

Oh no!!!! We can get you taken care of! Please contact us as soon as you can so we can dig into this.

I chatted with support the other day, they told me all they can do is start an investigation but that's it. I'd have to buy another phone & just wait to see what happens with the lost order. I don't think it's fair that I have to spend more money on a second phone, this isn't my fault 😥  i just want a phone!!

Userlevel 4

@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.

HI THE EXACT SAME THING HAS RECENTLY HAPPEND TO ME I WAS TOLD TO FILE A DISPUTE BUT THEN UPS SAYS I HAVE TO SPEAK WITH T MOBILE REGARDING MY LOST PHONE I HONELY JUST WANT MY PHONE OR THE PHONE CANCELED SO I CAN GET A PHONE ITS BEEN ALMOST 3 WEEKS

Happed to me too.  UPS lost my package , not Tmobile’s fault.  I really wish T mobile stops using UPS  because UPS is horrible, unprofessional, unreliable company.  The  UPS driver never come to my address on estimated delivery dates or left a tag. I requested to hold at UPS center to pick it up since I can not trust the driver. I went to pick it up cuz it said it’s ready and UPS could not find the package. 

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