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Limit data usage


Userlevel 1

Folks,

Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.

Yes, I know the old fashioned way of taking the phone away would work 😊 , but he stays up later than me and I don't mind that, but I want him in bed by say midnight, and I want to cut off his data usage.


Family Allowances DOES NOT stop data usage as far as I can tell. I already have that turned on.

I may have to go back to limited data since at least that would stop him.

Barring the above, is there a way to turn off his hotspot/tethering? There seems to be a way for T-Mobile to do this centrally since they can control the data limit for it...

Thanks in advance!

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Best answer by tmo_chris 29 June 2018, 18:46

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48 replies

Userlevel 1

This is the most common thread on the subject of family allowances for well over a year now.  It's almost a useless feature to be able to restrict phone usage when it doesn't apply to data.  The home wifi is restricted for the kids to not be able to use it late hours.  But they can just transition over to TMO data.

You are probably aware that your competitor who's name starts with an A and ends with a T has a far more flexible "SmartLimits" feature.  It costs a few bucks per month, but well worth it to keep the kids off the phone when they should be sleeping for school the next day.....

I honestly don't know how TMO can justify a "Family Allowances" feature that completely ignores data usage in this day and age.

Userlevel 1

Ok, Chris, thanks for the help 😊

If there is somewhere to "upvote" a feature like this I'd happily do it.

Clearly this can be done on the backend somewhere since you guys can limit data by amount, and you can also throttle speed.

I get it's not easy, believe me 😊 but it'd be a great thing to have.

For now then, I'm going to use my Circle with Circle Go to do this. Putting this in not as a plug for Circle, but so that other folks know there's a solution.


Note, if you can get a hold of a product person's ear, I'm willing to pay another company for this service, so it's valuable.


Thanks again!

Ricardo

Userlevel 1

Well, duh!  This is a problem *every parent* has.  So surprised to see you don't allow us to limit data on my kid's phone.  Please add this feature.

Lauren

Completely agree to this requirement - as a parent you do absolutely want to restrict data usage and since neither android or apple provide

means to do this appropriately via the operating system, this would be a feature where the service provider could really add value.

Guys - this can bring you additional customers and positive attention! Also: how often do you hear that customers actually want to restrict service consumption (and effectively save T-Mobile money) while happily pay the same price?

Oh - and btw, in the age of whatsapp and facetime, limiting voice with your family allowance is a really ridiculously useless feature.
Have your product managers rethink that service.

It would also be great to understand if these service improvement suggestions actually make it into a product roadmap or if this community is more of a help- yourself group...

Userlevel 1

I should not have to purchase an add on or even install an app on the phones I would like to control.  Verizon and ATT are able to do this, so should TMobile.  Overall I am happier with TMobile than verizon, but I may switch back just for the ability to block data usage based on time.

I really really wish T-Mobile had this feature as it would make my life a lot easier. It should be a simple matter. Please add this feature!!!

I up-vote this feature as well.

This is a serious problem that deserves a serious response. As a parent trying to teach my teenagers how to moderate their actions and be accountable, to have T-mobile granting them all-out access to data usage via WiFi sabotages my efforts and results in my teens losing sleep, becoming dependent and addicted to their phones and losing interest in other more fruitful activities. I believe that is in T-Mobile's best interests to hear your customers out - that is what this entire thread has been telling you. I think that your response is a pooh-poohing away of very valid concerns expressed by numerous parents on this website and I think that you need to take them seriously. Give us an option! We, the parents, have to teach our children how to self-moderate and when you hand them the entire cookie jar and say here you go - regulate yourself, you end up with sugar addict on your hands. Again, as a parent it's my job to teach my children responsibility, do I need to teach T-Mobile how to behave responsibly as well?

No, I don’t think T-Mobile has engaged on this issue. So nothing’s changed.

Yeah, I think it’s common sense (but not common practice) for parents to be able to monitor & control their kids’ device usage.

Amazingly, one of the smallest carriers out there has this DOWN: You can turn off/on your kids’ data, and/or their texting, at your convenience.

In this forum, I don’t think I can say their name. (I left them ‘cause they don’t yet offer Unlimited data, and my kids are bandwidth hogs.)

… But they are very CONSUMER focused. (If you can live without Unlimited data, check them out.) Consumer… something. Google ‘Consumer’ and ‘cellular’, and you will find them.

I have left T-Mobile over this issue + several others.

Enjoy your weekend!

-J in Baltimore

My challenge is with T-Mobile, you can’t disable the hot-spot.  This allows my child to circumvent the wifi controls on our laptops at home.  iPhone does a great job with the phone, but thanks to t-mobile (not allowing us to block this feature) it’s become a gateway to circumvent wifi filters like Circle.  PLEASE add this feature.

Userlevel 1

As parents we are ultimately responsible.  if the kids are eating too many cookies, we take the cookie jar away.  If they are playing Xbox too much, we take away the controller(s).  If they watch too much TV, we take it away.

If they’re using the phone when they shouldn’t be, we should take it away as well.

But my beef with this TMO Family Allowance feature is that it is essentially useless in the smartphone age when cellular data is 90% (or more) of the phone’s usage profile.  And yet, your the family allowance ”feature“ does not have any means to limit cellular data. 

Up-voting this!

I was able to turn off data on sprint shared lines for any user. Seems like TMobile does not have that feature.

Familymode does not work, I have that option. My kid just deleted the App, or mess up the VPN. T-Mobile should have a similar option as Verizon has.

Verizon allows the parent to limit the DATA Usage of the monitored line. This could be the reason that I might be considering to switch back to Verizon.

Family Mode doesn’t work either because your kid can just turn off the VPN on their device. That makes the whole thing worthless. It should be easy enough for T-Mobile to allow me to pause the data on a line whenever necessary.

This is a major bummer. We just switched over to T Mobile, thinking we would be able to set data limits on our kid's phone. Not only were we unable to do that, but she can also see that we have unlimited data. This is SUCH a bummer and is going to cause major problems for us.


PLEASE do something about this???

I agree with other users.  This should be a basic feature in  the t-mobile app to limit the usage on any line, let alone our kids like.  Let's say you are a business owner and provide free cell phone service to your employees but want to limit the data usage for whatever reasons.  You should be able to do that easily and without paying any fees.  Considering it should be pretty simple to do using the app. 

Please add this feature.  Thx

Suddenlay sorry I switched to T-mobile. There is no reason I can’t manage my child’s data Usage.  If t-mobile wanted to, they could fix this. We‘ll Give it A few more months then will probably have to switch again. I can’t have this constant battle which was so easily fixed before.

Looking to limit, and be able to on/off data on daughter's phone. She is spending all time with youtube and surfing, and not getting school work done. Is becoming a very tense and negative situation at home. Very!

Appears all carriers except T-Mobile have this ability for parents to limit/cutoff data.

T-Mobile.... this is a hot button for lots of families. You need to step up and take care of your customers in this regard. Give us the option to parent appropriately!

I am really disappointed with T-Mobile now, i started using T mobile from 2006 as a Pre paid customer, then postpaid , I have called T-Mobile customer rep to check the options to limit my kids Data usage they suggested Family allowance feature, I don’t understand why they keeping this kind of feature to get customers money, very sad and seriously thinking to move out. 

I have the exact same problem - I am shocked and taken aback that a player as big as T-Mobile does NOT listen to it's Users. I understand that they are doing it just because they will lose money by letting Users limit data on their lines, but then, who said T-Mobile is about servicing Customers? 😥

I ditched Comcast after being a loyal Customer for over 17 years and have gone over to AT&T Fiber - am extremely satisfied with the change!

I have been a loyal Customer with T-Mobile for over 17 years now - I see myself doing the same with T-Mobile - will be ditching them soooooon, very soon, as soon as I figure out the AT&T Wireless Plans that I want to switch to, and, with offers likely to pour in during Thanksgiving/Christmas/New Year, I think the timing will be perfect.

I hate it when big Companies suck like this. T-Mobile, up your game, or it is Adios to you. I am sure AT&T is no better at this (not sure if they have this feature), but, when I switch, I shall get to drop lines that have been the biggest data hogs. So, it shall be done... Yes, I look forward to "un-carrier" you, T-Mobile!

I just got off the line with Tmobile support.  Nothing has changed, and I don't believe it will.  At this point, given how long this feature has been absent, it's apparent Tmobile is dogmatically stuck on not providing data management features.  I assume some bean counter in corporate has convinced the C-suite that they make millions a year that would be lost if they provided these features. *Every* other carrier offers this, including the budget carriers. Today, without data management features, a carrier cannot be a full service carrier.  I simply *must* have a full service carrier right now, but T-mobile chooses not to be one.  It's a shame I have to leave; I've been a Tmobile customer for a long time.

I have the exact same problem - I am shocked and taken aback that a player as big as T-Mobile does NOT listen to it's Users. I understand that they are doing it just because they will lose money by letting Users limit data on their lines, but then, who said T-Mobile is about servicing Customers? 😥

 

I ditched Comcast after being a loyal Customer for over 17 years and have gone over to AT&T Fiber - am extremely satisfied with the change!

 

I have been a loyal Customer with T-Mobile for over 17 years now - I see myself doing the same with T-Mobile - will be ditching them soooooon, very soon, as soon as I figure out the AT&T Wireless Plans that I want to switch to, and, with offers likely to pour in during Thanksgiving/Christmas/New Year, I think the timing will be perfect.

 

I hate it when big Companies suck like this. T-Mobile, up your game, or it is Adios to you. I am sure AT&T is no better at this (not sure if they have this feature), but, when I switch, I shall get to drop lines that have been the biggest data hogs. So, it shall be done... Yes, I look forward to "un-carrier" you, T-Mobile!

Well if we are paying for unlimited data and want to restrict our kids lines to say 1GB a month why cant we have the capability.  I have an autistic child in collage between classes apparently he uses his phone “a lot” 14GM of use in one month and I can’t restrict it?  During this time he’s supposed to be in library studying not downloading u-tube videos and what ever else.  Due to him being at school while I’m working I can’t disconnect his phone out of safety and necessity? I am going crazy with all the parental controls and apps “Family App at an additional 10 $” The Google family which some how he learned how to disable because hey guess what you can google how to do so lol.   It’s becoming a full time job!  This is crazy as the primary of the phone lines we should have more control!  Especially if it’s linked as a kids line.  

Userlevel 4

These are all great questions. At this time, we do not have a way to block specific services like hotspotting or tethering and family allowances does not block data usage. Short of removing the data feature from his line, there is no other way to prevent the line from using data besides the "old fashioned way"

Userlevel 4

We definitely appreciate the feedback! I think it would be a great service to offer as I have seen others request kind of the same thing.

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