Monthly payment option disappeared for phone upgrade

  • 8 October 2021
  • 1 reply


If I’m lucky someone will answer this before I wait over 2 hours for a service rep to reach me in the queue - especially if it’s just to tell me I’ve lost the option to pay monthly for a phone upgrade because TMobile has done a credit check on me.

Is creditworthiness the only reason the monthly payment option would disappear from the website’s upgrade process?

It would be nice is there was an explanation in the web pages so that I don’t have to search around to find out why.  

My thanks to whoever can advise. 


1 reply


Don’t know what happened, but after getting the customer rep call-back and her saying my credit was fine, I went back in and voila, monthly was back.

So I can’t say to disregard this post because it’s still a significant website issue that can cause of lot of wasted time and aggravation.